{"id":114483,"date":"2024-12-09T07:46:38","date_gmt":"2024-12-09T12:46:38","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=114483"},"modified":"2024-12-17T02:14:24","modified_gmt":"2024-12-17T07:14:24","slug":"get-started-jumpcloud-alerts","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/get-started-jumpcloud-alerts","title":{"rendered":"Get Started: Device Monitoring and Alerting"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-overview\"><strong>Overview<\/strong><\/h2>\n\n\n\n<p>Device Monitoring and Alerting allows you to use predefined rule templates to configure monitoring rules based on your needs. Alerts are generated in near real time once the monitoring rules are enabled. You can view and manage the generated alerts from the Alerts console in the JumpCloud Admin Portal.<\/p>\n\n\n\n<p><strong>Key Capabilities<\/strong><\/p>\n\n\n\n<ul>\n<li><strong>Directory and User Monitoring<\/strong>: Receive alerts for user additions and privilege changes in your JumpCloud directory.<\/li>\n\n\n\n<li><strong>Agent Activity Monitoring<\/strong>: Monitor results of JumpCloud policy application, command execution, and software management.<\/li>\n\n\n\n<li><strong>Custom Script-Based Monitoring<\/strong>: Create tailored monitoring using custom scripts to alert on specific conditions unique to your environment.<\/li>\n\n\n\n<li><strong>Flexible Alert Configuration<\/strong>: Set up alerts with customizable thresholds and priorities to focus on what&#8217;s most important to your organization.<\/li>\n\n\n\n<li><strong>Centralized Alert Management<\/strong>: View and manage alerts directly from the JumpCloud admin portal.<\/li>\n<\/ul>\n\n\n\n<p><strong>Supported Platforms<\/strong><\/p>\n\n\n\n<p>Device support includes&nbsp;macOS, Windows, and Linux devices compatible with the JumpCloud Agent. Mobile Devices are currently not supported.<\/p>\n\n\n\n<p><strong>Limitations<\/strong><\/p>\n\n\n\n<ul>\n<li>Software installations on Ubuntu devices via inbuilt application manager will not be identified for generating alerts.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding Alerts<\/h2>\n\n\n\n<p>Once you set up and enable some monitoring rules, your devices are constantly monitored&nbsp; and alerts are generated in near real time when the specified rule conditions are met.&nbsp;<\/p>\n\n\n\n<p>The following types of alerts are currently available:<\/p>\n\n\n\n<ul>\n<li>Battery health monitoring alerts<\/li>\n\n\n\n<li>Command execution failure alerts<\/li>\n\n\n\n<li>Disk usage monitoring alerts<\/li>\n\n\n\n<li>Device uptime\/offline monitoring alerts<\/li>\n\n\n\n<li>Policy application failure alerts<\/li>\n\n\n\n<li>Managed software installation failure alerts<\/li>\n\n\n\n<li>Software addition and removal alerts (when initiated by end users).&nbsp;<\/li>\n\n\n\n<li>User addition to JumpCloud directory<\/li>\n<\/ul>\n\n\n\n<p>You can view and manage the generated alerts from the Alerts console of JumpCloud\u2019s Admin Portal.<\/p>\n\n\n\n<p><strong>To access the Alerts console:<\/strong><\/p>\n\n\n\n<ol>\n<li>Login to the <a href=\"https:\/\/console.jumpcloud.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>To view the Alerts console, you can do any of the following:\n<ul>\n<li>Go to <strong>Insights<\/strong> &gt; <strong>Alerts<\/strong>.<\/li>\n\n\n\n<li>On the Home page, scroll down to the <strong>Open Alerts<\/strong> widget and click <strong>Go To Alerts Dashboard<\/strong>.<\/li>\n\n\n\n<li>Click the <strong>Alerts<\/strong> (bell) icon on the top navigation bar.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1236\" height=\"695\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/12\/Alerts-Navigation.gif\" alt=\"A series of images displaying all the three ways to view the Alerts console.\" class=\"wp-image-118059\" style=\"aspect-ratio:16\/9;object-fit:cover\" \/><\/figure>\n\n\n\n<p>You will be redirected to the Alerts console which consists of two dashboards:<\/p>\n\n\n\n<ul>\n<li><strong>Alerts<\/strong>: You can view, monitor, and manage all alerts here. Jump to <a href=\"#using-the-alerts-dashboard\">Using the Alerts Dashboard<\/a> to learn more.<br>This dashboard consists of four tabs that display alerts based on their status:\n<ul>\n<li><strong>Open:<\/strong> Displays all open alerts that need your attention.<\/li>\n\n\n\n<li><strong>Acknowledged:<\/strong> Displays all alerts that have been marked acknowledged.<\/li>\n\n\n\n<li><strong>Resolved:<\/strong> Displays all alerts that have been marked resolved.<\/li>\n\n\n\n<li><strong>All<\/strong>: Displays all alerts.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul>\n<li><strong>Rules<\/strong>: You can create new rules, monitor all the rules created within the organization, and manage the status of each rule here. Jump to <a href=\"#using-the-rules-dashboard\">Using the Rules Dashboard<\/a> to learn more.<br>You can:\n<ul>\n<li>Click <strong>Rule+ <\/strong>and create new rules<strong>.<\/strong><\/li>\n\n\n\n<li>Use the toggle button to <strong>Enable<\/strong> or <strong>Disable<\/strong> a specific rule.<\/li>\n\n\n\n<li>Use the <strong>Actions<\/strong> button to select and enable\/disable multiple rules at a time.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>You will not see any alerts until you configure some monitoring rules. You can use the predefined rule templates to quickly configure some rules as per your requirements. Make sure to specify precise conditions while configuring the rules to receive timely alerts. See <a href=\"https:\/\/jumpcloud.com\/support\/configure-rules-\" target=\"_blank\" rel=\"noreferrer noopener\">Configure Rules for Device Monitoring and Alerting<\/a> to learn more.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>A red dot on the <strong>Alerts<\/strong> (bell) icon indicates there are open alerts in the system.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<ul>\n<li>Previously, certain alerts were accessible through the bell icon in the top right corner of the interface. See <a href=\"https:\/\/jumpcloud.com\/support\/understand-alerts\">Understand Alerts<\/a> to learn more. With the new alerting system in place, these older alerts will no longer appear in the main alert dashboard. Instead, they have been moved to a dedicated page called <strong>Legacy Alerts.<\/strong><\/li>\n<\/ul>\n\n\n\n<ul>\n<li>You can access this page by clicking <strong>Legacy Alerts<\/strong> in the top right corner of the Alerts dashboard. This page retains the original content of these alerts for your reference.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>While Legacy Alerts remain accessible, we do not plan to update or expand upon them in future as we focus on the new and improved alerting system.<\/li>\n<\/ul>\n <\/div><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Using the Alerts Dashboard<\/h2>\n\n\n\n<p>The Alerts dashboard offers a centralized interface for monitoring and managing all alerts within your organization. It provides a streamlined view of alerts, allowing you to stay informed and quickly address any issues using the available options.<\/p>\n\n\n\n<p>The dashboard consists of four tabs that display alerts based on their status:<\/p>\n\n\n\n<ul>\n<li><strong>Open:<\/strong> Displays all open alerts that need attention.<\/li>\n\n\n\n<li><strong>Acknowledged:<\/strong> Displays all alerts that have been marked acknowledged.<\/li>\n\n\n\n<li><strong>Resolved:<\/strong> Displays all alerts that have been marked resolved.<\/li>\n\n\n\n<li><strong>All<\/strong>: Displays all alerts.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Search and Filter<\/strong><\/p>\n\n\n\n<p>You can use the Search and Filter options to quickly find what you need. You can either type in the <strong>Search<\/strong> field or select from a list of predefined filters.&nbsp;<\/p>\n\n\n\n<p><strong>To use the filters:<\/strong><\/p>\n\n\n\n<ol>\n<li>Click <strong>Filter<\/strong> to view a list of predefined filters.&nbsp;<\/li>\n\n\n\n<li>Select one or more filters, and click <strong>Apply<\/strong>. The table is updated and displays the filtered results.&nbsp;<\/li>\n\n\n\n<li>You can click <strong>Clear All<\/strong> to remove all the filters and reset the table data.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Alerts are archived after 30 days and are no longer displayed in the dashboard, irrespective of the alert status. Alert generation and management events are also logged in <strong>Directory Insights<\/strong> for auditing purposes.&nbsp;<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>Select Columns<\/strong><\/p>\n\n\n\n<p>If you want to further curate your dashboard view, you can choose the columns that you want to view using the<strong> Columns <\/strong>option<strong>. <\/strong>Click the dropdown and select\/deselect the required columns<strong>. <\/strong>Your dashboard will be updated accordingly to display the selected columns only.<\/p>\n\n\n\n<p>For example, including the <strong>Created<\/strong> and <strong>Last Updated<\/strong> columns in the dashboard view can help you track when an issue first occurred and its most recent instance. The <strong>Priority <\/strong>column shows the severity of the issue and how quickly it needs to be addressed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Managing Alerts<\/h3>\n\n\n\n<p>Alerts dashboard allows you to quickly monitor and manage your alerts. You can perform bulk actions and quickly deal with your alerts from the dashboard itself. This includes changing the status of alerts or deleting them.&nbsp;<\/p>\n\n\n\n<p><strong>To manage alerts:<\/strong><\/p>\n\n\n\n<ol>\n<li>Select the alerts that you want to update.<\/li>\n\n\n\n<li>Click the <strong>Actions<\/strong> dropdown.<\/li>\n\n\n\n<li>Select one of the following options:\n<ul>\n<li><strong>Mark as Acknowledged:<\/strong> This indicates that the alert is seen but not yet resolved.<\/li>\n\n\n\n<li><strong>Mark as Resolved: <\/strong>This indicates you have found and resolved the alert.<\/li>\n\n\n\n<li><strong>Mark as Open: <\/strong>This indicates the alert still needs attention and is not yet resolved.<\/li>\n\n\n\n<li><strong>Delete: <\/strong>This deletes the selected alerts from the list.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">Viewing Alert Details<\/h4>\n\n\n\n<p>While the dashboard provides essential information for each alert, more comprehensive details are available on the individual alert details page. <strong>To view details about a specific alert<\/strong>.<\/p>\n\n\n\n<ol>\n<li>In the <strong>Alerts<\/strong> dashboard, click the alert that you want to view the details for.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Modifying Alert Status<\/strong><\/h4>\n\n\n\n<p>You can modify the alert status from the details page.&nbsp;<\/p>\n\n\n\n<ol>\n<li>Click the <strong>Actions<\/strong> dropdown.<\/li>\n\n\n\n<li>Depending on the status of the alert, you will find some or all of the following options. Select the appropriate options:\n<ul>\n<li><strong>Mark as Acknowledged:<\/strong> This indicates that the alert is seen but not yet resolved.<\/li>\n\n\n\n<li><strong>Mark as Resolved: <\/strong>This indicates you have found and resolved the alert.<\/li>\n\n\n\n<li><strong>Mark as Open: <\/strong>This indicates the alert still needs attention and is not yet resolved.<\/li>\n\n\n\n<li><strong>Delete: <\/strong>You can use<strong> <\/strong>this option to delete the alert from the list.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Once you\u2019re done, click <strong>Alerts Dashboard<\/strong> to go back to the dashboard.<\/li>\n<\/ol>\n\n\n\n<p><strong>Deleting an Alert<\/strong><\/p>\n\n\n\n<p>To delete alerts:<\/p>\n\n\n\n<ol>\n<li>On the <strong>Alerts <\/strong>dashboard, select the alerts that you want to delete.<\/li>\n\n\n\n<li>Click the <strong>Actions<\/strong> dropdown.<\/li>\n\n\n\n<li>Click <strong>Delete<\/strong> to delete the alert(s) from the list.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"using-rules-dashboard\">Using the Rules Dashboard<\/h2>\n\n\n\n<p>Device Monitoring and Alerting allows you to use predefined rule templates to configure monitoring rules based on your needs from the Rules dashboard. Alerts are generated in near real time once the monitoring rules are enabled.&nbsp;<\/p>\n\n\n\n<p>While the predefined rule templates are designed to help you save time by quickly configuring rules, they also allow you to customize the rule as per your requirements. You can add relevant descriptions, add precise conditions, and set a relevant priority for your alerts to best suit your needs.<\/p>\n\n\n\n<p>Customizing alert rules allows you to:<\/p>\n\n\n\n<ul>\n<li>Focus on the metrics most critical to your organization<\/li>\n\n\n\n<li>Reduce noise by eliminating unnecessary alerts<\/li>\n\n\n\n<li>Ensure timely notifications for important events<\/li>\n\n\n\n<li>Align monitoring with your specific IT policies and requirements<\/li>\n<\/ul>\n\n\n\n<p>You can configure rules using predefined rule templates from the Rules Dashboard.<\/p>\n\n\n\n<p>To view the rules dashboard, click<strong> Rules<\/strong> on the Alerts console. The Rules dashboard displays all the existing rules.&nbsp;You can perform the following actions:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Creating a Rule<\/h4>\n\n\n\n<p>You can click <strong>+Rule<\/strong> to view the rule templates and create a new rule<strong>. <\/strong>See <a href=\"https:\/\/jumpcloud.com\/support\/configure-rules-\" target=\"_blank\" rel=\"noreferrer noopener\">Configure Rules for Device Monitoring and Alerting <\/a>to learn more.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Editing a Rule<\/h4>\n\n\n\n<p>You can update a rule from the rules dashboard. <\/p>\n\n\n\n<p><strong>To update an existing rule:<\/strong><\/p>\n\n\n\n<ol>\n<li>Click the rule that you want to update.<\/li>\n\n\n\n<li>Make changes as required.<\/li>\n\n\n\n<li>Use the Rule Status toggle button to update the status.\n<ul>\n<li><strong>Enable:<\/strong> to activate the rule so the rule can be used to generate alerts.<\/li>\n\n\n\n<li><strong>Disable: <\/strong>to<strong> <\/strong>deactivate the rule&nbsp; rule so it is not used to generate alerts.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>Your changes are saved and the status is updated.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Updating Rule Status<\/h4>\n\n\n\n<p>On the Rules dashboard, use the toggle button to update the status of a rule as required.<\/p>\n\n\n\n<ul>\n<li><strong>Enable:<\/strong> to activate the rule so the rule can be used to generate alerts.<\/li>\n\n\n\n<li><strong>Disable: <\/strong>to<strong> <\/strong>deactivate the rule so it is not used to generate alerts.<\/li>\n<\/ul>\n\n\n\n<p>You can bulk update the status of one or more rules from the Rules dashboard.<\/p>\n\n\n\n<p><strong>To bulk update the status for multiple rules:<\/strong><\/p>\n\n\n\n<ol>\n<li>Select the rules on the dashboard.<\/li>\n\n\n\n<li>Click the <strong>Actions <\/strong>dropdown.<\/li>\n\n\n\n<li>Select an option:\n<ul>\n<li><strong>Enable:<\/strong> to activate the rule.&nbsp;<\/li>\n\n\n\n<li><strong>Disable: <\/strong>to<strong> <\/strong>deactivate the rule.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>The status is updated for all the selected rules.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Deleting Rules<\/h4>\n\n\n\n<p>You can delete one or more rules from the Rules dashboard.<\/p>\n\n\n\n<p><strong>To delete rules:<\/strong><\/p>\n\n\n\n<ol>\n<li>Select the rules on the dashboard.<\/li>\n\n\n\n<li>Click the <strong>Actions<\/strong> dropdown.<\/li>\n\n\n\n<li>Select <strong>Delete<\/strong> and then click <strong>Delete<\/strong> again to confirm when prompted.<\/li>\n<\/ol>\n\n\n\n<p>The rules are deleted and removed from the rules list.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Deleting rules does not remove&nbsp; any alerts previously generated by that&nbsp; rule. These alerts will continue to be visible in the Alert dashboard even after the rule is deleted.<\/p>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Overview Device Monitoring and Alerting allows you to use predefined rule templates to configure monitoring rules based on your needs. [&hellip;]<\/p>\n","protected":false},"author":223,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3307,2853],"support_tag":[],"coauthors":[3144],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Get Started: Device Monitoring and Alerting - JumpCloud<\/title>\n<meta name=\"description\" content=\"Discover JumpCloud Device Monitoring and Alerting and learn how to use customized alerts to stay ahead of your potential issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/get-started-jumpcloud-alerts\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get Started: Device Monitoring and Alerting\" \/>\n<meta property=\"og:description\" content=\"Discover JumpCloud Device Monitoring and Alerting and learn how to use customized alerts to stay ahead of your potential issues.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/get-started-jumpcloud-alerts\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-17T07:14:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/12\/Alerts-Navigation.gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"sweta.soumya@jumpcloud.com\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/get-started-jumpcloud-alerts\",\"url\":\"https:\/\/jumpcloud.com\/support\/get-started-jumpcloud-alerts\",\"name\":\"Get Started: Device Monitoring and Alerting - 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