{"id":113412,"date":"2024-07-29T13:57:42","date_gmt":"2024-07-29T17:57:42","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=113412"},"modified":"2024-09-19T15:40:26","modified_gmt":"2024-09-19T19:40:26","slug":"windows-mdm-logs","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/windows-mdm-logs","title":{"rendered":"Collect Logs for Windows MDM"},"content":{"rendered":"\n

There are various ways to retrieve and review MDM logs for your JumpCloud device.<\/p>\n\n\n\n

Create an MDM Diagnostics Log Report<\/h2>\n\n\n\n
    \n
  1. On your managed Windows device, go to Settings<\/strong> > Accounts<\/strong> > Access work or school<\/strong>.<\/li>\n\n\n\n
  2. Select your Managed by JumpCloud <\/strong>account you want to review, then click Info<\/strong>.\"\"<\/li>\n\n\n\n
  3. To create an advanced diagnostic report, click Create report<\/strong>. A dialog box displays the destined file path for the exported log files.<\/li>\n\n\n\n
  4. Click Export<\/strong>.
    \"\"<\/li>\n\n\n\n
  5. Review the exported report in the saved file path location. <\/li>\n<\/ol>\n\n\n\n

    Retrieve MDM Logs Using Commands<\/h2>\n\n\n\n

    Run a command in the JumpCloud Admin Console\/Portal to manually retrieve MDM diagnostic logs. <\/p>\n\n\n\n

      \n
    1. Log in to the JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n
    2. Go to Device Management <\/strong>> Commands<\/strong>.<\/li>\n\n\n\n
    3. To add a new command, click the plus button (+<\/strong>) and then click Command<\/strong>. The New Command<\/strong> window displays.<\/li>\n\n\n\n
    4. In the Name<\/strong> field, enter a name for the command.\u00a0<\/li>\n\n\n\n
    5. In the Type <\/strong>field, click Windows<\/strong> and select Windows Powershell<\/strong>.<\/li>\n\n\n\n
    6. In the Command* <\/strong>field, enter the command:
      “mdmdiagnosticstool.exe -area<\/em>
      “DeviceEnrollment;DeviceProvisioning” -zip<\/em>
      “c:\\users\\public\\documents\\MDMDiagReport.zip<\/em>“<\/li>\n<\/ol>\n\n\n\n
        \n
      1. Complete additional fields as needed.\u00a0<\/li>\n\n\n\n
      2. Click Save<\/strong>.\u00a0<\/li>\n\n\n\n
      3. Run the command.<\/li>\n<\/ol>\n\n\n\n

        Review MDM Logs in Windows Event Viewer<\/h2>\n\n\n\n

        The Event Viewer is a tool that shows detailed information about significant events on a Windows device. To view MDM logs from the Event Viewer:<\/p>\n\n\n\n

          \n
        1. Open the Event Viewer<\/strong>.<\/li>\n\n\n\n
        2. Go to Applications<\/strong>and Services Logs<\/strong>.<\/li>\n\n\n\n
        3. In the file directory, go to Microsoft<\/strong> > Windows<\/strong> > DeviceManagement-Enterprise-Diagnostic-Provider<\/strong> > Admin<\/strong>.\"\"<\/li>\n<\/ol>\n\n\n\n

          <\/p><\/div>

          Note:<\/strong> \n

          The Admin<\/strong> events channel logs events by default. If you need more detailed logs, right-click Admin<\/strong> and go to View <\/strong>> Show Analytic and Debug Logs<\/strong>.\"\"<\/p>\n <\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

          There are various ways to retrieve and review MDM logs for your JumpCloud device. Create an MDM Diagnostics Log Report […]<\/p>\n","protected":false},"author":201,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[],"support_tag":[],"coauthors":[2835],"acf":[],"yoast_head":"\nCollect Logs for Windows MDM - JumpCloud<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/windows-mdm-logs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Collect Logs for Windows MDM\" \/>\n<meta property=\"og:description\" content=\"There are various ways to retrieve and review MDM logs for your JumpCloud device. 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