{"id":113110,"date":"2024-07-19T12:06:00","date_gmt":"2024-07-19T16:06:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=113110"},"modified":"2024-08-01T09:14:40","modified_gmt":"2024-08-01T13:14:40","slug":"retrieve-bitlocker-recovery-keys-windows-devices","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices","title":{"rendered":"Retrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike"},"content":{"rendered":"\n

Remediating the Crowdstrike incident requires affected Windows devices to be placed in Recovery Mode. If devices are encrypted with BitLocker, you’ll need the BitLocker Recovery Key to gain access to Recovery Mode. This article shows you how to retrieve BitLocker Recovery Keys from Windows devices that have the JumpCloud BitLocker Policy applied. If you experience issues retrieving BitLocker Recovery Keys, please Contact JumpCloud Support<\/a> for assistance.<\/p>\n\n\n\n

<\/p><\/div>

Important:<\/strong> \n

JumpCloud can only retrieve Recovery Keys from Windows devices that have the BitLocker policy applied. If devices encounter additional issues after they\u2019re decrypted using the key, JumpCloud cannot provide additional assistance as the JumpCloud Agent doesn\u2019t run in Safe Mode. For help restoring devices, refer to Crowdstrike\u2019s Remediation and Guidance Hub: Falcon Content Update for Windows Hosts<\/a>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

Retrieving BitLocker Recovery Keys<\/h2>\n\n\n\n

You can view BitLocker Recovery Keys from both the Devices and Policy Management areas in the Admin Portal. You can obtain the recovery key for a single device, or multiple devices.<\/p>\n\n\n\n

From the Device List<\/h3>\n\n\n\n
    \n
  1. Log in to the JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n
  2. Go to DEVICE MANAGEMENT<\/strong> > Devices <\/strong>and click the Devices<\/strong> tab.<\/li>\n\n\n\n
  3. In the Devices list, locate the target device.<\/li>\n\n\n\n
  4. In the rightmost column, click the Actions<\/strong> menu.<\/li>\n\n\n\n
  5. From the dropdown, select Recovery Key<\/strong>.
    \"\"<\/li>\n\n\n\n
  6. The Recovery Key<\/strong> modal displays with the device’s recovery key.
    \"\"<\/li>\n<\/ol>\n\n\n\n

    From Policy Management<\/h3>\n\n\n\n
      \n
    1. Log in to the JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n
    2. Go to DEVICE MANAGEMENT<\/strong> > Policy Management.<\/strong><\/li>\n\n\n\n
    3. In the Policy list, locate the Bitlocker Full Disk Encryption Policy<\/strong> and click to open it.<\/li>\n<\/ol>\n\n\n\n

      <\/p><\/div>

      Note:<\/strong> \n

      The exact name of the BitLocker policy may differ if you customized it. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

        \n
      1. Select the Devices<\/strong> tab and locate the target devices in the list. <\/li>\n\n\n\n
      2. In the RECOVERY KEY<\/strong> column, click view key<\/strong>.
        \"\"<\/li>\n\n\n\n
      3. The Recovery Key<\/strong> modal displays with the device’s recovery key.
        \"\"<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

        Remediating the Crowdstrike incident requires affected Windows devices to be placed in Recovery Mode. If devices are encrypted with BitLocker, […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2852,3136,3127,2924],"support_tag":[3160],"coauthors":[3011],"acf":[],"yoast_head":"\nRetrieve BitLocker Recovery Keys from Windows Devices Affected by Crowdstrike<\/title>\n<meta name=\"description\" content=\"Learn how to retrieve Recovery Keys in JumpCloud from Windows devices that have the BitLocker Policy applied.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/retrieve-bitlocker-recovery-keys-windows-devices\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retrieve 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