{"id":108180,"date":"2024-03-29T20:12:58","date_gmt":"2024-03-30T00:12:58","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=108180"},"modified":"2024-04-01T18:45:51","modified_gmt":"2024-04-01T22:45:51","slug":"troubleshoot-personio","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-personio","title":{"rendered":"Troubleshoot: Personio Integration"},"content":{"rendered":"\n

This article contains troubleshooting steps for common issues with the Personio Integration.<\/p>\n\n\n\n

I\u2019m getting an \u2018Unable to fetch users\u2019 error.\u00a0<\/a>
\n

Your import timed out. Did you select all of the user attributes in the Readable employee attributes<\/strong> dropdown in Personio? Try selecting only the attributes you need versus all of the attributes and regenerating your credentials.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

My import is taking a really long time and then it fails.<\/a>
\n

You selected too many attributes with your credentials. Try selecting fewer attributes and regenerating your credentials.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

I accidentally selected a user that I\u2019ve already imported. Will it create a duplicate record?<\/a>
\n

No, if the user has an email that already exists in JumpCloud, it will not create a duplicate record.\u00a0<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Manager not being populated.<\/a>
\n

If the manager doesn’t exist in JumpCloud when the user was added or updated, the field will remain blank. Once the manager’s user record is created in JumpCloud, the manager value will be added on the next update.<\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

This article contains troubleshooting steps for common issues with the Personio Integration.<\/p>\n","protected":false},"author":205,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3135,3127],"support_tag":[],"coauthors":[2839],"acf":[],"yoast_head":"\nTroubleshoot: Personio Integration - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to troubleshoot Personio's most common issues.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-personio\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Personio Integration\" \/>\n<meta property=\"og:description\" content=\"Learn how to troubleshoot Personio's most common issues.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-personio\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-01T22:45:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"joyjaswinski\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-personio\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-personio\",\"name\":\"Troubleshoot: Personio Integration - 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