{"id":102904,"date":"2023-12-18T16:23:00","date_gmt":"2023-12-18T21:23:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=102904"},"modified":"2024-11-22T10:23:11","modified_gmt":"2024-11-22T15:23:11","slug":"troubleshoot-windows-agent-freezes-during-install","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-windows-agent-freezes-during-install","title":{"rendered":"Troubleshoot: Windows Agent Freezes During Install"},"content":{"rendered":"\n

A device can’t be managed in JumpCloud until the agent has been successfully installed. If you encounter issues, use the following suggestions to get the agent installed.<\/p>\n\n\n\n

Installation Stalls After Connect Key is Entered <\/h2>\n\n\n\n

The Windows Agent installation can stall after entering the connect key. After you type or paste in the connect key and click Next<\/strong>, the agent installation process stops responding.<\/p>\n\n\n\n

If the agent installation wizard becomes unresponsive, complete the following steps:<\/p>\n\n\n\n

    \n
  1. Force the installation to stop using Task Manager:\n
      \n
    1. Press the Ctrl + Alt + Delete keys at the same time.<\/li>\n\n\n\n
    2. Select Task Manager.<\/li>\n\n\n\n
    3. Click on the agent installation application.<\/li>\n\n\n\n
    4. Click End task.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
    5. Reboot the device.<\/li>\n\n\n\n
    6. Log in to the Admin Portal and go to DEVICE MANAGEMENT<\/strong> > Devices<\/strong>. If the device is listed with a red checkmark, is inactive, is blank or shows no information, delete the device.<\/li>\n<\/ol>\n\n\n\n

      After following these steps, you can try to install the agent again using the installation application. If you continue to have issues, try to install the agent using the command line. See\u00a0Install or Reinstall the Agent with PowerShell<\/a>.<\/p>\n\n\n\n

      Installer Freezes During Uninstall or Reinstall<\/h2>\n\n\n\n

      Symptoms<\/h3>\n\n\n\n

      When uninstalling and reinstalling the JumpCloud Agent on a Windows device, the installer freezes during the setup or installation steps with a \u201cPlease wait while Windows configures JumpCloud Agent v[version]\u201c message.
      \"\"<\/p>\n\n\n\n

      You may also see an error pop up within Windows asking for the location of the missing installation package or MSI with the message \u201cThe feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package \u2018jcagent-msi-signed.msi\u2019 in the box below.\u201d This error may appear even though the MSI is within the C:\\Windows\\Temp<\/strong> directory indicated.
      \"\"<\/p>\n\n\n\n

      Cause<\/h3>\n\n\n\n

      If the JumpCloud Agent is having issues installing or reinstalling and freezes or asks for an alternative path for the installation, this may be because:<\/p>\n\n\n\n