{"id":102904,"date":"2023-12-18T16:23:00","date_gmt":"2023-12-18T21:23:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=102904"},"modified":"2025-02-27T17:20:17","modified_gmt":"2025-02-27T22:20:17","slug":"troubleshoot-windows-agent-freezes-during-install","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-windows-agent-freezes-during-install","title":{"rendered":"Troubleshoot: Windows Agent Installation"},"content":{"rendered":"\n
A device can’t be managed in JumpCloud until the agent has been successfully installed. If you encounter issues installing or uninstalling the agent, use the following suggestions to resolve them.<\/p>\n\n\n\n
The Windows Agent installation can stall after entering the connect key. After you type or paste in the connect key and click Next<\/strong>, the agent installation process stops responding.<\/p>\n\n\n\n If the agent installation wizard becomes unresponsive, complete the following steps:<\/p>\n\n\n\n After following these steps, you can try to install the agent again using the installation application. If you continue to have issues, try to install the agent using the command line. See Install or Reinstall the Agent with PowerShell<\/a>.<\/p>\n\n\n\n When uninstalling and reinstalling the JumpCloud Agent on a Windows device, the installer freezes during the setup or installation steps with a \u201cPlease wait while Windows configures JumpCloud Agent v[version]\u201c message. You may also see an error pop up within Windows asking for the location of the missing installation package or MSI with the message \u201cThe feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package \u2018jcagent-msi-signed.msi\u2019 in the box below.\u201d This error may appear even though the MSI is within the C:\\Windows\\Temp<\/strong> directory indicated. If the JumpCloud Agent is having issues installing or reinstalling and freezes or asks for an alternative path for the installation, this may be because:<\/p>\n\n\n\n To resolve either of these issues, jump to the following section<\/a> to use a script to uninstall the Windows agent. <\/p>\n\n\n\n Download and run the following script in an elevated PowerShell prompt on your Windows device to automate removal of the necessary registry keys, files, and Windows service to allow the JumpCloud Agent to be reinstalled: UninstallWindowsAgent.ps1<\/a>.<\/p>\n\n\n\n\n
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Installer Freezes During Uninstall or Reinstall<\/h2>\n\n\n\n
Symptoms<\/h4>\n\n\n\n
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Cause<\/h4>\n\n\n\n
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Resolution<\/h4>\n\n\n\n
Uninstalling the Agent Using a Script<\/h2>\n\n\n\n