{"id":101916,"date":"2023-12-06T08:05:00","date_gmt":"2023-12-06T13:05:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=101916"},"modified":"2024-02-20T16:19:19","modified_gmt":"2024-02-20T21:19:19","slug":"user-account-not-available-on-the-windows-login-screen","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/user-account-not-available-on-the-windows-login-screen","title":{"rendered":"Troubleshoot: User Account Not Available on the Windows Login Screen"},"content":{"rendered":"\n<p>This article covers troubleshooting steps that address a user account not appearing on the Windows login screen. This issue can occur after enrolling the device with JumpCloud.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Symptoms<\/h2>\n\n\n\n<p>User account is not available on the login screen of a Windows 10 or 11 device after enrolling it with JumpCloud.<\/p>\n\n\n\n<p>This error may appear in the JumpCloud Agent Log (jcagent.log) like the following example:<\/p>\n\n\n\n<div class=\"wp-block-cgb-code-block code-block\"><div class=\"code-block-snippet is-type-body-default\">\n<p>Error msg=um.userMod() failed error=Error adding user to USERS_SID, err=&#8217;In github.com\/TheJumpCloud\/jumpcloud-agent\/winusermgr.(*WinUserMgr).AddUserToGroup, line 96: DLL call OK, returned: raw= XXXXX, raw-NERR_BASE= XXXXXXXXX&#8217; username={the_users_username_here}&#8221;<\/p>\n<\/div><\/div>\n\n\n\n<p>See&nbsp;<a href=\"https:\/\/jumpcloud.com\/support\/understand-the-agent#locating-the-log-files\">Locating JumpCloud Agent Log Files<\/a>&nbsp;for information on log retrieval.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cause<\/h2>\n\n\n\n<p>This can occur when the <strong>Windows Local Username <\/strong>and the Windows Device\u2019s <strong>Hostname <\/strong>are exactly the same. This affects the JumpCloud Agent\u2019s ability to manage the local user accounts due to the naming conventions being exactly the same within Windows.<\/p>\n\n\n\n<p>For example, a JumpCloud user Bob Smith has the local account name or username&nbsp;<strong>bobsmith<\/strong>, and the Windows device&#8217;s hostname is also&nbsp;<strong>bobsmith<\/strong>..<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resolution<\/h2>\n\n\n\n<p>Change the Hostname of the device. You can do this via JumpCloud Commands or manually within the Windows Device itself. <\/p>\n\n\n\n<p><strong>To change the hostname from the Windows Device<\/strong>:<\/p>\n\n\n\n<ol type=\"1\">\n<li>Select <strong>Start\u00a0<\/strong>\u00a0&gt;\u00a0<strong>Settings\u00a0<\/strong>\u00a0&gt;\u00a0<strong>System\u00a0<\/strong>\u00a0&gt;\u00a0<strong>About<\/strong>.<\/li>\n\n\n\n<li>Select <strong>Rename this PC<\/strong>.<\/li>\n\n\n\n<li>Enter a new name and select\u00a0<strong>Next<\/strong>. You may be asked for Windows credentials. <\/li>\n\n\n\n<li>Select&nbsp;<strong>Restart now<\/strong>&nbsp;or&nbsp;<strong>Restart later<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>This article covers troubleshooting steps that address a user account not appearing on the Windows login screen. This issue can [&hellip;]<\/p>\n","protected":false},"author":223,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"2normal","inline_featured_image":false,"footnotes":""},"support_category":[2852,3136,3127,2924],"support_tag":[3160],"coauthors":[3144],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: User Account Not Available on Windows Login Screen<\/title>\n<meta name=\"description\" content=\"Learn how to troubleshoot an issue where a JumpCloud associated user account does not appear on the Windows login screen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/user-account-not-available-on-the-windows-login-screen\" \/>\n<meta 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