{"id":100962,"date":"2023-11-10T15:45:53","date_gmt":"2023-11-10T20:45:53","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=100962"},"modified":"2024-06-03T16:02:33","modified_gmt":"2024-06-03T20:02:33","slug":"configure-fortigate-to-use-cloud-radius","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/configure-fortigate-to-use-cloud-radius","title":{"rendered":"Configure Fortigate to use Cloud RADIUS"},"content":{"rendered":"\n<p>This article covers configuration of Fortigate devices for use with JumpCloud\u2019s RADIUS Servers. Once configured, users connecting through your Fortigate VPN or networking device can authenticate via RADIUS with their JumpCloud credentials.<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>This configuration applies to most Fortigate devices, but screenshots and locations of these settings within the Fortigate systems may vary with newer updates from the vendor.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<p><strong>Prerequisites<\/strong>:<\/p>\n\n\n\n<ul>\n<li>A JumpCloud RADIUS server IP address is required to configure a Fortigate device.\n<ul>\n<li><a href=\"https:\/\/jumpcloud.com\/support\/configure-a-wap-vpn-or-router-for-radius\" target=\"_blank\" rel=\"noreferrer noopener\">Find current JumpCloud RADIUS server IPs here<\/a>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>You also need the shared secret that\u2019s part of a JumpCloud RADIUS server configuration.\n<ul>\n<li>To find the shared secret:\n<ol>\n<li>Go to the&nbsp;<a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Admin Portal<\/a>.<\/li>\n\n\n\n<li>Select&nbsp;<strong>USER AUTHENTICATION<\/strong> &gt; <strong>RADIUS<\/strong>&nbsp;from the left-hand navigation.<\/li>\n\n\n\n<li>Select a configured RADIUS server. The Shared Secret is below Server Name.&nbsp;<\/li>\n\n\n\n<li>Click the eye to make the characters visible, then copy the shared secret to use in the Fortigate configuration.&nbsp;<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>To configure a Fortigate device to use JumpCloud RADIUS<\/strong>:<\/p>\n\n\n\n<ol start=\"1\">\n<li>Log in to your Fortigate Admin Panel with your Administrator credentials.<\/li>\n\n\n\n<li>In the left menu, go to <strong>User &amp; Authentication<\/strong> &gt; <strong>RADIUS Servers<\/strong>. \n<ul>\n<li>These are the settings that need to be configured to point to JumpCloud\u2019s RADIUS Servers.<br><img decoding=\"async\" width=\"934\" height=\"695\" class=\"wp-image-105185\" style=\"width: 700px\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/fortigate_radius_servers_config_new_server.jpg\" alt=\"Example of RADIUS server configuration in Fortigate appliance.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/fortigate_radius_servers_config_new_server.jpg 934w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/fortigate_radius_servers_config_new_server-300x223.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/fortigate_radius_servers_config_new_server-768x571.jpg 768w\" sizes=\"(max-width: 934px) 100vw, 934px\" \/><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Under <strong>Edit RADIUS Server<\/strong>, enter the following settings:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<ol start=\"1\" class=\"is-lower-alpha\">\n<li><strong>Name: <\/strong>JumpCloud RADIUS Server<\/li>\n\n\n\n<li><strong>Authentication Method: <\/strong>Specify\n<ul>\n<li>Select the RADIUS Protocol that fits your needs. Learn more around supported <a href=\"https:\/\/jumpcloud.com\/support\/radius-protocol-support\">RADIUS Authentication Protocols and JumpCloud<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<ol start=\"3\" class=\"is-lower-alpha\">\n<li><strong>NAS IP<\/strong>: Enter if applicable.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Next, configure the <strong>Primary Server<\/strong>:\n<ol start=\"1\" class=\"is-lower-alpha\">\n<li><strong>IP\/Name<\/strong>: Enter in the <a href=\"https:\/\/jumpcloud.com\/support\/configure-a-wap-vpn-or-router-for-radius\">IP Address for the JumpCloud RADIUS Server<\/a> closest to your geographic region.<\/li>\n\n\n\n<li><strong>Secret<\/strong>: This is the RADIUS Secret you\u2019ve configured within your JumpCloud Admin Portal.<br><img decoding=\"async\" width=\"1176\" height=\"482\" class=\"wp-image-100980\" style=\"width: 700px\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/11\/radius_server_secret_in_jc_admin_portal.png\" alt=\"Locating the Shared Secret defined in the RADIUS Server within the JumpCloud Admin Portal.\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/radius_server_secret_in_jc_admin_portal.png 1176w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/radius_server_secret_in_jc_admin_portal-300x123.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/radius_server_secret_in_jc_admin_portal-1024x420.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/radius_server_secret_in_jc_admin_portal-768x315.png 768w\" sizes=\"(max-width: 1176px) 100vw, 1176px\" \/><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card tip\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/tip-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Tip:<\/strong> \n<p>If <strong>Test Connectivity<\/strong> fails after copying \/ pasting the Shared Secret from the JumpCloud Admin Portal, try entering it manually.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<ol start=\"5\">\n<li>Repeat the previous step for the <strong>Secondary Server<\/strong> using a different RADIUS Server.\n<ul>\n<li>For example, if you used <strong>18.204.0.31<\/strong> (US East) for your Primary Server, you&#8217;ll want to set up <strong>54.203.27.225 <\/strong>(US West) for your Secondary Server. This will ensure a level of fault tolerance if there are issues with connections to the primary server.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Next, click <strong>Test Connectivity<\/strong> for both the Primary and Secondary Servers.\n<ul>\n<li>If an error occurs, verify the configuration performed in the previous steps.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Finally, click <strong>Test User Credentials<\/strong> and enter the credentials of your JumpCloud test account.\n<ul>\n<li>If an error occurs testing user credentials:\n<ul>\n<li>Ensure the password of the JumpCloud user is entered correctly.<\/li>\n\n\n\n<li>Ensure the username of the JumpCloud user is entered correctly.<\/li>\n\n\n\n<li>Verify the test user is associated with the RADIUS Server you configured within the JumpCloud Admin Portal. See <a href=\"https:\/\/jumpcloud.com\/support\/radius-configuration-and-authentication#selecting-users-for-access-to-the-radius-server-(user-groups-tab)\">Selecting Users for Access to the RADIUS Server<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"768\" height=\"433\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/fortigate_radius_test_user_credentials_invalid.jpeg\" alt=\"Invalid credentials error after testing user credentials in the Fortigate console.\" class=\"wp-image-107301\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/fortigate_radius_test_user_credentials_invalid.jpeg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/fortigate_radius_test_user_credentials_invalid-300x169.jpeg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This article covers configuration of Fortigate devices for use with JumpCloud\u2019s RADIUS Servers. Once configured, users connecting through your Fortigate [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,2897],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Configure Fortigate to use Cloud RADIUS - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to configure a Fortigate network appliance to use JumpCloud&#039;s RADIUS server.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/configure-fortigate-to-use-cloud-radius\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Configure Fortigate to use Cloud RADIUS\" \/>\n<meta property=\"og:description\" content=\"Learn how to configure a Fortigate network appliance to use JumpCloud&#039;s RADIUS server.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/configure-fortigate-to-use-cloud-radius\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-03T20:02:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/11\/fortigate_radius_servers_config_new_server.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/configure-fortigate-to-use-cloud-radius\",\"url\":\"https:\/\/jumpcloud.com\/support\/configure-fortigate-to-use-cloud-radius\",\"name\":\"Configure Fortigate to use Cloud RADIUS - 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