{"id":100569,"date":"2023-10-31T13:54:50","date_gmt":"2023-10-31T17:54:50","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=100569"},"modified":"2023-10-31T13:54:51","modified_gmt":"2023-10-31T17:54:51","slug":"troubleshoot-macos-or-ios-activation-lock-policy","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-macos-or-ios-activation-lock-policy","title":{"rendered":"Troubleshoot: macOS or iOS Activation Lock Policy"},"content":{"rendered":"\n

This article covers errors that can occur while using the JumpCloud macOS or iOS Activation Lock Policy<\/a>.<\/p>\n\n\n\n

Error: \u201cUnable to clear the activation lock due to an expired APNS certificate. Renew the certificate.”\t<\/a>
\n

Cause<\/strong><\/p>\n\n\n\n

The APNS certificate used to configure MDM is expired.<\/p>\n\n\n\n

Resolution<\/strong><\/p>\n\n\n\n

Renew your APNS certificate by following the steps outlined in Step 1 – Setting Up MDM<\/a>.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

Error: \u201cUnable to communicate with Apple. Try again later.\u201d\t<\/a>
\n

Cause<\/strong><\/p>\n\n\n\n

The device is unable to communicate with Apple’s servers. This may indicate a networking issue.<\/p>\n\n\n\n

Resolution<\/strong><\/p>\n\n\n\n

Wait several minutes and try again.<\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

This article covers errors that can occur while using the JumpCloud macOS or iOS Activation Lock Policy.<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2925,2852,3136,3082,3081,3127],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"\nTroubleshoot: macOS or iOS Activation Lock Policy - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn about common errors that occur with the JumpCloud Activation Lock Policy and steps to take to resolve them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-macos-or-ios-activation-lock-policy\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: macOS or iOS Activation Lock Policy\" \/>\n<meta property=\"og:description\" content=\"Learn about common errors that occur with the JumpCloud Activation Lock Policy and steps to take to resolve them.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-macos-or-ios-activation-lock-policy\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-31T17:54:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-macos-or-ios-activation-lock-policy\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-macos-or-ios-activation-lock-policy\",\"name\":\"Troubleshoot: macOS or iOS Activation Lock Policy - 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