{"id":100520,"date":"2023-10-30T12:21:29","date_gmt":"2023-10-30T16:21:29","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=100520"},"modified":"2024-07-01T17:58:56","modified_gmt":"2024-07-01T21:58:56","slug":"troubleshoot-custom-api-integrations","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-custom-api-integrations","title":{"rendered":"Troubleshoot: Custom API Integrations"},"content":{"rendered":"\n<p>This article helps you troubleshoot common issues with importing users to JumpCloud via custom API integrations. For more information on configuration, see <a href=\"https:\/\/jumpcloud.com\/support\/import-users-with-a-custom-api-integration\">Import Users with a Custom API Integration<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#i_cannot_create_a_custom_api_integration_with_my_desired_application_\" data-action=\"collapse\">I cannot create a custom API integration with my desired application.<\/a><div id=\"i_cannot_create_a_custom_api_integration_with_my_desired_application_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p><strong>Resolution<\/strong>: A custom API integration cannot be used to integrate with any of the following applications at this time:<\/p>\n\n\n\n<ul>\n<li>Cezanne<\/li>\n\n\n\n<li>Cornerstone on Demand<\/li>\n\n\n\n<li>Oracle HCM Cloud<\/li>\n\n\n\n<li>Paycor<\/li>\n\n\n\n<li>UKG<\/li>\n\n\n\n<li>WorkBright<\/li>\n\n\n\n<li>Zenefits<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\" \/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p>Fill out this&nbsp;<a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSc5ofWHeAoGCwPQps7SHKpPrwxp8uPm8yn6YaGfne8P6tPK1Q\/viewform?gxids=7628\" target=\"_blank\" rel=\"noreferrer noopener\">form<\/a>&nbsp;if you would like to see an application integration added to the catalog.<\/p>\n <\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#several_of_my_users_are_missing_from_the_import_modal_\" data-action=\"collapse\">Several of my users are missing from the import modal.<\/a><div id=\"several_of_my_users_are_missing_from_the_import_modal_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p><strong>Resolution<\/strong>: Verify the pagination type the application API is using.&nbsp;Page-based and keyset pagination may cause this behavior, and are not officially supported at this time. There may be an option to utilize the parameterized query field to set the pagination values.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-cgb-accordion-faq-wysiwyg gutenberg-accordion\"><a class=\"gutenberg-accordion-header is-type-title-default has-text-night-blue\" href=\"#the_manager_is_not_being_populated_\" data-action=\"collapse\">The manager is not being populated.<\/a><div id=\"the_manager_is_not_being_populated_\" class=\"gutenberg-accordion-content-container is-collapsible\"><div class=\"gutenberg-accordion-content\">\n<p><strong>Resolution<\/strong>: If the manager doesn&#8217;t exist in JumpCloud when the user was added or updated, the field will remain blank. Once the manager&#8217;s user record is created in JumpCloud, the manager value will be added on the next update.<\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>This article helps you troubleshoot common issues with importing users to JumpCloud via custom API integrations. For more information on [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2855,3135,3000,2907,3127],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: Custom API Integrations - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn how to troubleshoot common issues when importing users with JumpCloud&#039;s Custom API integration.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-custom-api-integrations\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Custom API Integrations\" \/>\n<meta property=\"og:description\" content=\"Learn how to troubleshoot common issues when importing users with JumpCloud&#039;s Custom API integration.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-custom-api-integrations\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-01T21:58:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-custom-api-integrations\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-custom-api-integrations\",\"name\":\"Troubleshoot: Custom API Integrations - 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