This article shows you how to troubleshoot issues that can occur with the JumpCloud Windows BitLocker Policy. For configuration instructions, see Create a BitLocker Policy for Windows Devices<\/a>.<\/p>\n\n\n\n
<\/p><\/div>
JumpCloud only stores one Recovery Key. When the extra keys are cleared, the BitLocker policy can be applied successfully. Until the Recovery Key appears in the Admin Portal, it is a good idea to back up your Recovery Key. Not properly backing up Recovery Keys may result in potential data loss. Proceed with caution.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
If your BitLocker policy returns an error similar to {“state”: “FAILED”, “detail”: “Bitlocker Protected – More than one numerical password currently set. This configuration is not supported, please ensure that the system only has one or no numerical password in place.”}<\/kbd>:<\/p>\n\n\n\n
The device has multiple Recovery Keys set. This policy is failing because JumpCloud can’t determine which key is ours, and can\u2019t rotate the key properly until an admin clears the extras.<\/p>\n\n\n\n
To remove extra BitLocker Recovery Keys from a device that has its disk fully encrypted:<\/p>\n\n\n\n
If your BitLocker policy returns a \u201cTPM Ownership has not been established\u201d error, follow these steps: <\/p>\n\n\n\n
If your BitLocker policy returns a \u201cTPM is not ready to be used on this device\u201d error, follow these steps: <\/p>\n\n\n\n
<\/p><\/div>
If your device recommends clearing the TPM, this could result in data loss. If you need to reset TPM, follow Microsoft\u2019s Documentation<\/a>. <\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
BitLocker encryption was applied via the portal, and devices showed successful encryption. However, the Bitlocker policy results show this message: \u201cC: Volume does not have Tpm Key Protector.\u00a0Non-OS volumes will not be encrypted\u201d<\/strong><\/p>\n\n\n\n
An additional authentication method was enabled on the systems through GPO.<\/p>\n\n\n\n
Follow these steps to resolve the issue:<\/p>\n\n\n\n
Computer Configuration<\/strong> > Administrative Templates<\/strong> > Windows Components<\/strong> > Bit Locker Drive Encryption<\/strong><\/code>.<\/li>\n\n\n\n
Select Operating System Devices<\/strong>.<\/li>\n\n\n\n
On the right pane, double-click Require additional authentication<\/strong> at startup.<\/li>\n\n\n\n
Select the Disabled<\/strong> radio button.<\/li>\n\n\n\n
Ensure the Allow BitLocker without a compatible TPM <\/strong>checkbox in the Options<\/strong> section is unchecked.<\/li>\n\n\n\n
Once done, click OK<\/strong> to allow the changes to take effect and close the Local Group Policy Editor<\/strong> window.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"This article shows you how to troubleshoot issues that can occur with the JumpCloud Windows BitLocker Policy. For configuration instructions, […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2852,3136,2862,3127],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"\n
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