\n![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/09\/jc_go_could_not_complete_error.jpg\")
<\/figure><\/div>\n\n\n
<\/figure><\/div>\n\n\nIf you see this error, you\u2019ve successfully completed a user portal login, but have done so from an account or device that does not meet the requirements of JumpCloud Go.<\/p>\n\n\n\n
Possible Causes<\/strong>:<\/p>\n\n\n\n
- \n
- You’re authenticating from a non-JumpCloud managed local account on a managed device. For example, you are working from a local account that is not bound to your JumpCloud user account.\n
- \n
- If you cannot see JumpCloud Menu Bar App on macOS, or the JumpCloud Windows App, this is an indication you are not working from a managed account.
![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/09\/jc_go_tray_app_bound.jpg\")
<\/li>\n<\/ul>\n<\/li>\n\n\n\n - Incorrect system time on your device. Verify the system clock is accurate, and if necessary, set it to automatically update.\n
- \n
- For macOS devices, see Set the date and time automatically on your Mac<\/a>. <\/li>\n\n\n\n
- For Windows devices, see How to set your time and time zone<\/a>. <\/li>\n<\/ul>\n<\/li>\n\n\n\n
- The JumpCloud Agent is not up to date. Ensure your device is powered on and connected to the internet to receive timely agent updates. <\/li>\n\n\n\n
- After verifying and correcting the previous steps, restart your device to apply appropriate changes and try again. <\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\nThe “Log in with JumpCloud Go” button does not appear at the User Portal.<\/a>\n
This can indicate that:<\/p>\n\n\n\n
- \n
- The device may not meet the prerequisites. Review and ensure the device meets requirements.<\/li>\n\n\n\n
- The JumpCloud Go browser extension is not installed in Chrome. Verify the extension is installed. <\/li>\n\n\n\n
- The JumpCloud Agent may be out of date. Ensure your device is powered on and connected to the internet to receive agent updates.<\/li>\n\n\n\n
- There is an issue with the web browser. Try clearing cookies and cache and then restart the browser. See Google’s Clear cache & cookies in Chrome<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n
<\/p>\n\n\n\n
I need to force device verification with JumpCloud Go.<\/a>\nJumpCloud Go has two login flows: initial registration and subsequent verifications. If you need to force verification, perform the following steps at the User Portal depending on your OS:<\/p>\n\n\n\n
Forcing Verification on macOS<\/strong><\/p>\n\n\n\n
- \n
- Launch macOS terminal and run the following command:
defaults delete com.jumpcloud.DurtService com.jumpcloud.durt.presenceChecked<\/kbd><\/li>\n\n\n\n - In Google Chrome with an active JumpCloud User Portal session, clear the browser cookies:\n
- \n
- Click the \u201clock<\/strong>\u201d icon to the left of the URL.<\/li>\n\n\n\n
- Go to Cookies and site data<\/strong>.<\/li>\n\n\n\n
- Select Manage cookies and site data<\/strong>.<\/li>\n\n\n\n
- Click the \u201ctrash<\/strong>\u201d icon to delete the cookies.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
- Close the browser tab. Then go back to the JumpCloud User Portal<\/a> and click Log in with JumpCloud Go<\/strong>. <\/li>\n\n\n\n
- You’ll be prompted to verify your identity with your device authenticator.<\/li>\n<\/ol>\n\n\n\n
Forcing Verification on Windows<\/strong><\/p>\n\n\n\n
- \n
- Launch Windows Services (services.msc).<\/li>\n\n\n\n
- Locate the JumpCloud Agent Service in the list, right-click on it, and click Restart.<\/li>\n\n\n\n
- In Google Chrome with an active JumpCloud User Portal session, clear the browser cookies:\n
- \n
- Click the \u201clock<\/strong>\u201d icon to the left of the URL.<\/li>\n\n\n\n
- Go to Cookies and site data<\/strong>.<\/li>\n\n\n\n
- Select Manage cookies and site data<\/strong>.<\/li>\n\n\n\n
- Click the \u201ctrash<\/strong>\u201d icon to delete the cookies.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
- Close the browser tab. Then go back to the JumpCloud User Portal<\/a> and click Log in with JumpCloud Go<\/strong>. <\/li>\n\n\n\n
- You’ll be prompted to verify your identity with your device authenticator.<\/li>\n<\/ol>\n\n\n\n
![\"\"](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/09\/delete_jcgo_cookies_chrome.jpg\")
<\/figure><\/div><\/div><\/div><\/div>\n\n\n\nError: “The JumpCloud Go service is not available. Please try again, or login using your password.”<\/a>\nThis error indicates an inability to connect to the JumpCloud Go service. There may be a system-wide JumpCloud service interruption, or the device itself may be unable to reach JumpCloud’s services.<\/p>\n\n\n\n
If the issue is device specific, try the following troubleshooting steps:<\/p>\n\n\n\n
- \n
- Restart the browser and try again.<\/li>\n\n\n\n
- Log out of the device account and log back in, then try again.<\/li>\n\n\n\n
- If the issue persists, restart the device and attempt authentication again. <\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\nOn Linux, the login keyring doesn’t update after a recent password change.<\/a>\n
When a user changes their password on a Linux device, the keyring doesn’t automatically unlock when the user logs back in with the new password.<\/p>\n\n\n\n
To update the keyring password, perform either of the following steps:<\/p>\n\n\n\n
- \n
- Launch the browser and a pop-up window will appear, prompting the user to enter the old password to unlock the keyring.<\/li>\n\n\n\n
- Or, open the Passwords and Keys<\/strong> app, and manually unlock the keyring by entering the old password.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\nError on Android Devices with Work Profile: “The JumpCloud Go service is not available. Please try again, or login using your password.”<\/a>\n
Symptoms<\/h3>\n\n\n\n
The following error appears while logging in with JumpCloud Go on an Android device with a Work Profile:<\/p>\n\n\n\n
The JumpCloud Go service is not available. Please try again, or login using your password.<\/kbd>
![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/10\/mdt_android_jc_go_service_not_available_error.jpg\")
<\/p>\n\n\n\n<\/p>\n\n\n\n
Cause <\/h3>\n\n\n\n
This error can be caused by the following issues:<\/p>\n\n\n\n
- \n
- The JumpCloud Protect app isn’t properly pushed to the device from JumpCloud Software Management in the Admin Portal.<\/li>\n\n\n\n
- Biometrics (fingerprint) aren’t configured within the Work Profile. This is a requirement to use JumpCloud Go for Mobile. See Registering Your Mobile Device with JumpCloud Go<\/a> to learn more.<\/li>\n<\/ul>\n\n\n\n
Resolution<\/h3>\n\n\n\n
To resolve the issue, first check that the JumpCloud Protect App is pushed to the device using the appropriate settings. If the error persists, then check that biometrics\/fingerprint are configured properly in the Work Profile. <\/p>\n\n\n\n
Pushing Protect App using Software Management<\/h4>\n\n\n\n
Ensure you’ve pushed the JumpCloud Protect app to Android devices using the appropriate settings. See Configuring JumpCloud Protect Android App<\/a> to learn more. <\/p>\n\n\n\n
Configuring Biometrics in the Android Work Profile<\/h4>\n\n\n\n
![](\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\")
<\/p><\/div>Note:<\/strong> \nDue to variance in Android devices and OSs, these settings may appear in different locations or have different names like Work Profile > PIN\/Fingerprint<\/strong> or Security<\/strong>.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n
- \n
- On the Android Device, go to Settings<\/strong> > Work Profile.<\/strong>
![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/10\/mdt_android_work_profile_settings.jpg\")
<\/li>\n\n\n\n - Go to Fingerprints<\/strong>.
![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/10\/mdt_android_work_profile_settings_fingerprints.jpg\")
<\/li>\n\n\n\n - Follow the prompts on screen to configure your fingerprint.<\/li>\n\n\n\n
- Register your device again by going to the JumpCloud User Portal in the Work Profile browser. See Registering Your Mobile Device with JumpCloud Go<\/a>. \n
- \n
- You may need to clear the Work Profile browser cache and cookies.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"
This article covers common issues that occur when using JumpCloud Go passwordless authentication. For an overview of JumpCloud Go, see […]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[2845,3137,3119,3127,2955],"support_tag":[],"coauthors":[3011],"acf":[],"yoast_head":"\n
Troubleshoot: JumpCloud Go - JumpCloud<\/title>\n<meta name=\"description\" content=\"Learn about common issues that occur with JumpCloud Go passwordless authentication and how to resolve them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-go\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: JumpCloud Go\" \/>\n<meta property=\"og:description\" content=\"Browse the JumpCloud Help Center by category, search for a specific topic, or check out our featured articles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-go\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-25T19:56:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/09\/jc_go_could_not_complete_error.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-go\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-go\",\"name\":\"Troubleshoot: JumpCloud Go - 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- You may need to clear the Work Profile browser cache and cookies.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"
- Launch macOS terminal and run the following command:
- If you cannot see JumpCloud Menu Bar App on macOS, or the JumpCloud Windows App, this is an indication you are not working from a managed account.