{"id":100086,"date":"2023-10-25T15:52:36","date_gmt":"2023-10-25T19:52:36","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=100086"},"modified":"2024-03-15T12:40:27","modified_gmt":"2024-03-15T16:40:27","slug":"troubleshoot-jumpcloud-password-manager-prompts-to-clear-app-after-re-activation","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-password-manager-prompts-to-clear-app-after-re-activation","title":{"rendered":"Troubleshoot: JumpCloud Password Manager Prompts To Clear App After Re-Activation"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Symptoms<\/h2>\n\n\n\n<p>Users receive a \u201cClear App\u201d notification on their paired JumpCloud Password Manager apps after re-activation of their account on one of their other apps.<\/p>\n\n\n\n<p>For example, a user has three devices paired: <\/p>\n\n\n\n<ul>\n<li><strong>app-x<\/strong><\/li>\n\n\n\n<li><strong>app-y<\/strong><\/li>\n\n\n\n<li>and <strong>app-z<\/strong> <\/li>\n<\/ul>\n\n\n\n<p>The user re-activates their account on <strong>app-x<\/strong>. \u201cClear App\u201d now appears on the remaining devices: <strong>app-y<\/strong> and <strong>app-z<\/strong>. If the user now proceeds with account recovery on <strong>app-y<\/strong>,  \u201cClear App\u201d now appears on <strong>app-x <\/strong>and <strong>app-z<\/strong>. Every time the user recovers on one of their paired apps, the remaining paired apps prompt to &#8220;Clear App.&#8221; This causes a loop which continues until the issue is addressed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resolution<\/h2>\n\n\n\n<p>For the user to resolve this loop, they should select \u201cClear App\u201d instead of recovering on each of the other devices. Then they can sign up and pair them again to their primary app (the one they last recovered their account on).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Symptoms Users receive a \u201cClear App\u201d notification on their paired JumpCloud Password Manager apps after re-activation of their account on [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3131,3127],"support_tag":[3160],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot: Password Manager Prompts To Clear App<\/title>\n<meta name=\"description\" content=\"Understand best practices when re-activating JumpCloud Password Manager when multiple device apps are paired.\" 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