{"id":100027,"date":"2023-10-25T15:28:01","date_gmt":"2023-10-25T19:28:01","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=100027"},"modified":"2024-01-11T13:14:19","modified_gmt":"2024-01-11T18:14:19","slug":"troubleshoot-jumpcloud-password-manager-paired-apps-arent-syncing","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-jumpcloud-password-manager-paired-apps-arent-syncing","title":{"rendered":"Troubleshoot: JumpCloud Password Manager Paired Apps Aren’t Syncing"},"content":{"rendered":"\n

Symptoms<\/h2>\n\n\n\n

Personal items, folder items, permissions, or any changes applied on one JumpCloud Password Manager app are not syncing to other paired apps on different devices.<\/p>\n\n\n\n

Resolution<\/h2>\n\n\n\n
    \n
  1. First, restart the JumpCloud Password Manager apps on each of the paired devices.<\/li>\n<\/ol>\n\n\n\n

    <\/p><\/div>

    Note:<\/strong> \n

    On macOS devices, ensure to install and run the Password Manager app from the Applications folder. Do not run Password Manager from the installer wizard that appears when double-clicking the downloaded dmg file.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

      \n
    1. Verify that the apps are up to date. To check for updates on the various devices, see Troubleshoot: Update the JumpCloud Password Manager App<\/a>.<\/li>\n\n\n\n
    2. Next, verify that there aren’t any potential networking issues on your devices or in your environment. Try switching to a mobile hotspot or turn on\/off airplane mode.<\/li>\n\n\n\n
    3. Make sure no firewall or networking rules are blocking Password Manager app traffic on one or all of the devices.<\/li>\n\n\n\n
    4. On all paired apps, go to the JumpCloud Password Manager app settings and click the Synchronize<\/strong> button: \n