{"id":100016,"date":"2023-10-25T14:40:51","date_gmt":"2023-10-25T18:40:51","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&p=100016"},"modified":"2024-10-29T06:08:44","modified_gmt":"2024-10-29T10:08:44","slug":"troubleshoot-update-the-jumpcloud-password-manager-app","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-update-the-jumpcloud-password-manager-app","title":{"rendered":"Troubleshoot: Update The JumpCloud Password Manager App"},"content":{"rendered":"\n

This article covers how to check for updates for JumpCloud Password Manager, and how to force update the app if updates are not applying automatically. By default, the JumpCloud Password Manager desktop applications (macOS, Windows, and Linux) automatically update. If automatic updates or checking for updates aren\u2019t working, jump to Update Password Manager Through a Command<\/strong>.<\/p>\n\n\n\n

Checking for Updates<\/h2>\n\n\n\n

Check for Updates in the Windows Desktop App<\/h3>\n\n\n\n
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  1. In the system tray of the Windows device (bottom-right corner of the taskbar), right click JumpCloud Password Manager and verify the version information.<\/li>\n\n\n\n
  2. If an update is required, click Check for updates<\/strong>.<\/li>\n\n\n\n
  3. If an update is available, it will automatically download and indicate that a restart is required.<\/li>\n\n\n\n
  4. If an update has been downloaded and applied but a restart is pending, a red badge icon appears in the Notifications menu pictured in the screenshot below. Click the icon and select Restart<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    Check for Updates in the macOS Desktop App<\/h3>\n\n\n\n
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    1. Click on the JumpCloud Password Manager app in the dock or click on the app\u2019s window to bring it into focus.<\/li>\n\n\n\n
    2. In the macOS menu bar, click JumpCloud Password Manager and then click About JumpCloud Password Manager<\/strong> to verify version information.<\/li>\n\n\n\n
    3. If an update is required, click Check for Updates<\/strong>.<\/li>\n\n\n\n
    4. If an update is available, it should download and indicate that a restart is required. This notification will often show up in the top-right corner of your screen with an option to restart.<\/li>\n\n\n\n
    5. If an update has been downloaded and applied but a restart is pending, a red badge icon appears in the Notifications menu pictured in the screenshot below. Click the icon and select Restart<\/strong>.<\/li>\n<\/ol>\n\n\n\n

      Check for Updates in the iOS JumpCloud Password Manager App<\/h3>\n\n\n\n
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      1. On the iOS mobile device, open the App Store.<\/li>\n\n\n\n
      2. In the top-right corner, click the Account<\/strong> button (the icon is a silhouette of a person).<\/li>\n\n\n\n
      3. Swipe down to refresh this page. A number of app updates may be available for your device, including the JumpCloud Password Manager app.<\/li>\n<\/ol>\n\n\n\n

        Check for Updates in the Android JumpCloud Password Manager App<\/h3>\n\n\n\n
          \n
        1. On the Android mobile device, open the Play Store.<\/li>\n\n\n\n
        2. In the top-right corner, click the Account<\/strong> button, often presented as the silhouette of a person.<\/li>\n\n\n\n
        3. Swipe down to force a refresh of this page. A number of app updates may be available for your device, including the JumpCloud Password Manager app.<\/li>\n<\/ol>\n\n\n\n

          <\/p><\/div>

          Tip:<\/strong> \n

          You can also check for updates  on Android by navigating to the JumpCloud Password Manager app listing within the Play Store.<\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n

          Manual Update<\/h2>\n\n\n\n

          The following process will force update the JumpCloud Password Manager desktop app without the need for uninstalling.<\/p>\n\n\n\n

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          1. If the JumpCloud Password Manager desktop app is currently running, quit the app.<\/li>\n\n\n\n
          2. In a browser, go to Get App | JumpCloud Password Manager<\/a> to download the latest installer.<\/li>\n\n\n\n
          3. Run the installer.\n