{"id":100009,"date":"2023-10-25T14:44:55","date_gmt":"2023-10-25T18:44:55","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=support&#038;p=100009"},"modified":"2024-05-14T13:39:32","modified_gmt":"2024-05-14T17:39:32","slug":"troubleshoot-password-manager-extension-approval-prompt-loops","status":"publish","type":"support","link":"https:\/\/jumpcloud.com\/support\/troubleshoot-password-manager-extension-approval-prompt-loops","title":{"rendered":"Troubleshoot: Password Manager Extension Approval Prompt Loops"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Symptoms<\/h2>\n\n\n\n<p>The JumpCloud Password Manager Browser Extension asks the User to <strong>Approve the login request sent via a push notification on your desktop<\/strong>, but is stuck on a loop.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Resolution<\/h2>\n\n\n\n<ol start=\"1\">\n<li>Restart the JumpCloud Password Manager Desktop App (<a href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-restart-the-jumpcloud-password-manager-desktop-app#Restart-the-Desktop-App-(Windows)\">Windows<\/a> and <a href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-restart-the-jumpcloud-password-manager-desktop-app#Restart-the-Desktop-App-(macOS)\">macOS<\/a>).<\/li>\n\n\n\n<li>Restart the Web Browser.<\/li>\n\n\n\n<li>Once you\u2019ve reopened the JumpCloud Password Manager Desktop App and your Web Browser, this issue should be resolved.\n<ol start=\"1\" class=\"is-lower-alpha\">\n<li>If issue persists, restart the device entirely. Once the device has been restarted, ensure that the app is updated with a forced update of the app. See <a href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-update-the-jumpcloud-password-manager-app\">Troubleshoot: Update The JumpCloud Password Manager App<\/a>.<\/li>\n\n\n\n<li>You may need to manually download the latest version of the Password Manager app on your device to update it. See <a href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-update-the-jumpcloud-password-manager-app#manual-update\">Manual Update<\/a>.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Symptoms The JumpCloud Password Manager Browser Extension asks the User to Approve the login request sent via a push notification [&hellip;]<\/p>\n","protected":false},"author":218,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"support_category":[3131,3127],"support_tag":[3160],"coauthors":[3011],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshoot - Password Manager Extension Approval Prompt Loops<\/title>\n<meta name=\"description\" content=\"Learn how to resolve an issue where the JumpCloud Password Manager browser extension continuously prompts for user approval.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/support\/troubleshoot-password-manager-extension-approval-prompt-loops\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshoot: Password Manager Extension Approval Prompt Loops\" \/>\n<meta property=\"og:description\" content=\"Learn how to resolve an issue where the JumpCloud Password Manager browser extension continuously prompts for user approval.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/support\/troubleshoot-password-manager-extension-approval-prompt-loops\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-14T17:39:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/202405-MISC-JumpCloudHelpCenter-SiteDisplay-min-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"890\" \/>\n\t<meta property=\"og:image:height\" content=\"525\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"nickconrad\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-password-manager-extension-approval-prompt-loops\",\"url\":\"https:\/\/jumpcloud.com\/support\/troubleshoot-password-manager-extension-approval-prompt-loops\",\"name\":\"Troubleshoot - 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