{"id":94704,"date":"2023-07-28T12:00:00","date_gmt":"2023-07-28T16:00:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&#038;p=94704"},"modified":"2024-06-22T16:55:59","modified_gmt":"2024-06-22T20:55:59","slug":"light-uses-jumpcloud","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/light-uses-jumpcloud","title":{"rendered":"As an MSP, The Light Uses JumpCloud to Keep Its Clients on the Cutting Edge of IT"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.the-light.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Light<\/a> is a managed service provider (MSP) that provides IT support to small and medium-sized business (SMB) clients \u2014 companies that typically have 15 to 150 users. Founded in 2001 and headquartered in London, The Light takes a holistic view of how IT infrastructure impacts each client\u2019s entire organization by partnering with SMBs to provide day-to-day support, security, and strategy.<\/p>\n\n\n\n<figure class=\"image is-16by9\">\n<iframe class=\"has-ratio\" width=\"300\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/7zj-W0H6xxA?rel=0\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Challenge\">Equipping SMB clients with IT solutions that make life easier while setting up to scale<\/h2>\n\n\n\n<p>In the late 1990s, Chris Pearson, CEO and co-founder of The Light, found himself working as the first and only IT manager at a brand consultancy in London. At the time, the company had just two computers and hired Pearson to manage them.<\/p>\n\n\n\n<p>\u201cThe role wasn\u2019t sufficient or big enough; it was just dial-up internet and various other bits,\u201d Pearson says. \u201cIt became clear to me that you could do something like this for lots of other companies at the same time.\u201d<\/p>\n\n\n\n<p>This is where the idea for The Light was born. More than 20 years later, the company is still providing managed services from its central London headquarters.&nbsp;<\/p>\n\n\n\n<p>As one of its goals, The Light aims to bring clients to the cutting edge of technology. By equipping clients with the latest tools on the market \u2014 scalable tools that make life easier \u2014 companies are able to focus more on their core competencies instead of running into IT issues and addressing them over and over again.&nbsp;<\/p>\n\n\n\n<p>\u201cWe find that some clients have a great internal ops guy who makes all the decisions about what systems to deploy, but then as they get bigger, they\u2019ve just got too many plates to spin. Our job is to be able to seamlessly move in, help them out by driving and implementing an IT strategy that helps them achieve their business goals,\u201d Pearson explains. \u201cIf you\u2019re looking to be more secure and more efficient and you want to work with 21st-century tools, then work with The Light.\u201d<\/p>\n\n\n\n<p>For the most part, The Light\u2019s bread and butter is working with owner-led agencies. However, this territory is not without its challenges.<\/p>\n\n\n\n<p>\u201cThe problem is that most agencies that get to about 20 employees now get bought by one of the big boys, and so the relationship gets taken out of your hands,\u201d Pearson explains. \u201cMost of the people we work with, we work with for a number of years. But sometimes after an acquisition, those decisions aren\u2019t in the owner\u2019s hands. So, finding platforms and technologies that allow for rapid deployment and rapid onboarding has become very crucial for what we do. If someone sells or they merge or whatever, then we can then rapidly offboard.\u201d<\/p>\n\n\n\n<p>According to Pearson, The Light is on pace to double in size this year. From there, he plans to start rapidly scaling the company. To do that, he\u2019s always on the lookout for tools that enable his team to work more efficiently while providing better service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Solution\">Using JumpCloud to onboard clients quickly and cover more ground<\/h2>\n\n\n\n<p>Since more than 50% of The Light\u2019s clients are Mac shops, Pearson and his team were looking for a platform that would enable them to control Mac devices in a directory system.&nbsp;<\/p>\n\n\n\n<p>After searching for a solution to this problem on Google, Pearson came across several options, including JumpCloud. Liking what he saw, Pearson joined the <a href=\"https:\/\/jumpcloud.com\/partners\/\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud partner network<\/a> and hasn\u2019t looked back since.<\/p>\n\n\n\n<p>\u201cWe\u2019ve been a JumpCloud partner for more than five years,\u201d he continues. \u201cJumpCloud has opened our minds. We don\u2019t have to take control of the whole environment; we just have to link parts of the environment to provide better service. With JumpCloud, we can guide our clients\u2019 IT strategy and put things in place that let them seamlessly scale their businesses.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Result\">Becoming an extension of their clients\u2019 teams<\/h2>\n\n\n\n<p>The Light works with innovative, smart companies that move quickly and do great work. As a powerful device and identity management solution, JumpCloud helps the MSP fulfill its mission to provide exceptional service to clients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Increased efficiency and employee engagement<\/h3>\n\n\n\n<p>With JumpCloud as its device and identity management solution, The Light is able to operate much more efficiently. In addition to JumpCloud\u2019s feature-rich nature, this can be attributed to the fact that the team really enjoys using the platform.<\/p>\n\n\n\n<p>\u201cPeople who work at The Light are really excited by JumpCloud because of the quality of the tool,\u201d Pearson says. \u201cFor the first time in a long time, they were like \u2018Wow, this is great!\u2019 after we rolled it out. The world of MSPs has been pretty boring, and now there\u2019s actually some great technology out there. It\u2019s got our team excited, and it\u2019s simplified the experience for our clients.\u201d<\/p>\n\n\n\n<p>With JumpCloud simplifying device management, The Light is able to serve more clients with fewer resources.<\/p>\n\n\n\n<p>\u201cQuite simply, JumpCloud lets us manage more end users and more devices with fewer people,\u201d Pearson explains.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Improving security with single sign-on<\/h3>\n\n\n\n<p>Currently, The Light is in the process of strengthening its clients\u2019 security posture using <a href=\"https:\/\/jumpcloud.com\/platform\/single-sign-on\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Single Sign-On<\/a>.<\/p>\n\n\n\n<p>\u201cIt\u2019s a pretty big deal to say, \u2018Okay, forget about Google, we\u2019re just going to get single sign-on through JumpCloud,\u2019\u201d Pearson continues. \u201cOver the next two or three months, JumpCloud will be the portal all of our clients go through to access everything.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Increasing compliance<\/h3>\n\n\n\n<p>The Light aligns clients with its standards and best security practices, most of which are built around <a href=\"https:\/\/www.ncsc.gov.uk\/cyberessentials\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">the Cyber Essentials framework<\/a>. As an example, thanks to JumpCloud, it\u2019s easy for The Light\u2019s team to determine at a glance that a single machine hasn\u2019t been updated. This, in turn, enables them to know exactly where to direct their focus.<\/p>\n\n\n\n<p>\u201cContinuous compliance is essential to mitigate cyber threats,\u201d Pearson says. \u201cOnce you get to a level of compliance, we\u2019re going to keep you there. If you\u2019ve not gone through the process yet, we\u2019ll put the systems and processes in place to allow you to get there so you can become compliant and stay compliant.\u201d&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Delivering more value to clients<\/h3>\n\n\n\n<p>As The Light evolves its business, Pearson is planning to bring on a customer success manager that will run workshops to make sure clients know how to use all the tools they have at their disposal.&nbsp;<\/p>\n\n\n\n<p>\u201cThings like <a href=\"https:\/\/jumpcloud.com\/platform\/password-manager\" target=\"_blank\" rel=\"noreferrer noopener\">Password Manager<\/a> \u2014 we need to make sure everyone\u2019s using it and make sure they\u2019ve deleted all the passwords from the cloud,\u201d Pearson explains.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Future-proofing their strategy<\/h3>\n\n\n\n<p>After more than five years, Pearson is confident he\u2019s found the right partner in JumpCloud \u2014 a partner that can keep pace with the MSP\u2019s growth. Not only does the platform pack a big punch already, JumpCloud is constantly rolling out new features that help both The Light and its clients accomplish more every day.<\/p>\n\n\n\n<p>\u201cWe are making life easier by continually improving our client\u2019s technology,\u201d Pearson says, adding that JumpCloud is the mesh that ties each client\u2019s computing infrastructure together.<\/p>\n\n\n\n<p>\u201cThe way we&#8217;ve always packaged it is: JumpCloud is the glue that connects your computers, Mac and PCs, with Office 365 or Google,\u201d Pearson says. \u201cI&#8217;m really impressed with JumpCloud from a technical point of view and also a functional point of view. JumpCloud is allowing us to do stuff that we couldn\u2019t do as a small business before.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Learn more about JumpCloud<\/h2>\n\n\n\n<p>JumpCloud changes the way IT administrators manage their organizations by providing a comprehensive and flexible cloud directory platform. From one pane of glass, manage user identities and resource access, secure Mac, Windows, and Linux devices, and get a full view of your environment.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/jumpcloud.com\/get-started\" target=\"_blank\" rel=\"noreferrer noopener\">Get started<\/a>&nbsp;with JumpCloud today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read more on why The Light, a MSP that provides IT support to small and medium-sized business, uses JumpCloud to keep its clients on the cutting edge of IT.<\/p>\n","protected":false},"author":168,"featured_media":94705,"template":"","categories":[2782],"collection":[2778,2779],"wheel_hubs":[],"platform":[],"resource_type":[2313,2315],"funnel_stage":[],"coauthors":[2726],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Light Uses JumpCloud For IT Solutions - JumpCloud<\/title>\n<meta name=\"description\" content=\"Read more on why The Light, a MSP that provides IT support to small and medium-sized business, uses JumpCloud to keep its clients on the cutting edge of IT.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/resources\/light-uses-jumpcloud\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"As an MSP, The Light Uses JumpCloud to Keep Its Clients on the Cutting Edge of IT\" \/>\n<meta property=\"og:description\" content=\"Read more on why The Light, a MSP that provides IT support to small and medium-sized business, uses JumpCloud to keep its clients on the cutting edge of IT.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/resources\/light-uses-jumpcloud\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-22T20:55:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/07\/2023-CS-Resource-TheLight-704x420-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"704\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"alex.bradford@jumpcloud.com\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/light-uses-jumpcloud\",\"url\":\"https:\/\/jumpcloud.com\/resources\/light-uses-jumpcloud\",\"name\":\"Light Uses JumpCloud For IT Solutions - 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