{"id":90550,"date":"2023-06-09T09:02:30","date_gmt":"2023-06-09T13:02:30","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=90550"},"modified":"2023-07-25T11:33:41","modified_gmt":"2023-07-25T15:33:41","slug":"totality-services-uses-jumpcloud","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/totality-services-uses-jumpcloud","title":{"rendered":"totality services Uses JumpCloud to Unify Identity and Device Management & Strengthen IT Security for its Clients"},"content":{"rendered":"\n

totality services<\/a> is an IT managed service provider founded in 2008 that delivers end-to-end IT support services to small- to medium-sized businesses in London. Currently, totality has more than 40 employees, and the company \u2014 which is part of the JumpCloud partner network<\/a> \u2014 works with customers across all verticals.<\/p>\n\n\n\n

Seeking a more robust mobile device management solution<\/h2>\n\n\n\n

As a managed service provider, totality is always looking for ways to deliver more robust IT solutions to its clients. According to Charlie Acfield, a technical account director at totality, the company didn\u2019t really have a great solution for managing Macs. totality had been engaging with a popular mobile device management provider for Apple devices to solve this problem, but they couldn\u2019t really agree on a deal. <\/p>\n\n\n\n

\u201cThe product was great from a management perspective, but they were requiring things from us that just didn\u2019t work practically, and so it was always a bit of a non-starter,\u201d Acfield says. <\/p>\n\n\n\n

Though totality had a completely intuitive, logical way to manage Windows machines, Macs always caused headaches. <\/p>\n\n\n\n

\u201cWe always took a hybrid approach to Macs and it was difficult to manage, difficult to understand, and difficult to deal with on a day-to-day basis for the actual end user and customer,\u201d Acfield explains. \u201cIt wasn\u2019t a really fun place to be in.\u201d<\/p>\n\n\n\n

Delivering unified device and identity management with JumpCloud<\/h2>\n\n\n\n

The majority of totality\u2019s customers rely heavily on Windows machines. However, in Acfield\u2019s estimation, any time a customer engages totality and has an environment that includes at least 10% Macs, that\u2019s when problems start.<\/p>\n\n\n\n

\u201cWe had some new business come in and they were at least 50% Macs,\u201d Acfield says. \u201cThey were using Google Workspace, so they didn\u2019t fit in with the 365 stack, and we very much needed something else to manage these machines.\u201d<\/p>\n\n\n\n

Rather than relying on a patchwork solution of siloed services and management platforms that didn\u2019t really work well together, Acfield and his team began looking for a solution that delivered identity management and mobile device management across hybrid environments.<\/p>\n\n\n\n

\u201cEach of those platforms are all very good at what they do individually, but there was no glue tying anything together,\u201d Acfield explains. <\/p>\n\n\n\n

As an IT company that works with a number of different businesses, the totality team found out about JumpCloud<\/a> from one of its clients. After testing the platform and realizing it was exactly what they needed, the totality team started rolling out JumpCloud for its clients and also deployed it internally.<\/p>\n\n\n\n

\u201cIf we\u2019re going to be recommending something and putting supporting services in, we need to be confident that it\u2019s the right fit,\u201d Acfield says. \u201cWhy would we be suggesting something that we\u2019re not using ourselves?\u201d<\/p>\n\n\n\n

Streamlining backend processes and staying on the cutting edge<\/h2>\n\n\n\n

With JumpCloud in its portfolio, the totality team is confident they have the best solution for managing identity and devices across hybrid environments. Not only does this help them manage their own users internally, it also enables them to give customers more secure IT environments. <\/p>\n\n\n\n

Staying on the leading edge<\/h3>\n\n\n\n

To give clients the best service possible, totality is always on the lookout for the latest innovations and the best tools on the market. <\/p>\n\n\n\n

\u201cWe try to stay on the forefront,\u201d Acfield says. \u201cWe go to a lot of partner events and peer events to try and stay on top of what\u2019s out there.\u201d<\/p>\n\n\n\n

In Acfield\u2019s opinion, JumpCloud helps the team meet these goals by enabling them to offer a powerful and flexible identity and mobile device management solution to clients of all sizes.<\/p>\n\n\n\n

Billing made easy<\/h3>\n\n\n\n

While an MSP might be able to get away with a less efficient approach to device and identity management when it\u2019s a smaller shop, that\u2019s just not possible when you\u2019ve scaled up to 200-plus clients \u2014 particularly when it comes to ensuring billing is accurate, according to Acfield.<\/p>\n\n\n\n

\u201cIt\u2019s very important that we have platforms that talk to each other,\u201d Acfield continues. \u201cIt\u2019s really a prerequisite for us as an organization to have a tool set that talks to our business management platforms from an access perspective but, more importantly, from a billing perspective. We need to make sure that we are capturing what our clients are using so that we can then bill for that appropriately.\u201d <\/p>\n\n\n\n

Thanks to JumpCloud, totality\u2019s billing process is fully automated.<\/p>\n\n\n\n

\u201cWithout even having to touch anything on a monthly basis, we onboard a new client, join up the dots as we do with the API integrations, and after that it just pulls in how many licenses have been consumed, and we bill it,\u201d he says. \u201cIt\u2019s all automated, which is really important for us.\u201d<\/p>\n\n\n\n

A platform they can grow alongside<\/h3>\n\n\n\n

The totality team proactively engages all of its larger clients, conducting security and performance reviews and making suggestions. In some cases, they offer the same services to smaller clients.<\/p>\n\n\n\n

\u201cWe won\u2019t necessarily create a bespoke roadmap for them as we do for our larger clients, but we do reach out and give them an opportunity to have a call,\u201d Acfield says. \u201cWith our larger clients, we have far more structured and formal reviews where we look at their existing stack, what their business plans are and where they want to go, and then figure out the technology we can provide to get them there. And that will invariably involve discussing tools like JumpCloud to see if it\u2019s a good fit, which it often is.\u201d <\/p>\n\n\n\n

Around the holidays, Acfield and his team were able to onboard several more JumpCloud customers off the back of these kinds of conversations.<\/p>\n\n\n\n

\u201cI think the platform has matured so much that it actually gives us the ability to engage even more clients than it did when we started using it a couple of years ago,\u201d he says. \u201cWe\u2019ve been very impressed with JumpCloud\u2019s rate of development over the last 12 to 18 months. We don\u2019t get these empty promises that we get with a lot of other vendors. We\u2019re seeing a really rapid development cycle, with lots of new features coming out very, very regularly.\u201d <\/p>\n\n\n\n

If Acfield was having a beer with a fellow MSP professional, what would he say about JumpCloud?<\/p>\n\n\n\n

\u201cIt\u2019s absolutely worth looking into at the very least, since there\u2019s nothing else that does everything that JumpCloud can do as a single coherent package,\u201d Acfield concludes. \u201cIt\u2019s everything you need and ties everything together. We haven\u2019t been able to find anything else like it that exists \u2014 let alone comes close.\u201d <\/p>\n\n\n\n

Learn more about JumpCloud<\/h2>\n\n\n\n

JumpCloud changes the way IT administrators manage their organizations by providing a comprehensive and flexible cloud directory platform. From one pane of glass, manage user identities and resource access, secure Mac, Windows, and Linux devices, and get a full view of your environment. <\/p>\n\n\n\n

Get started<\/a> with JumpCloud today. Interested in learning more about becoming a JumpCloud partner? Check this out<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Learn more on why totality services, an IT managed service provider, uses JumpCloud to unify identity and device management and strengthen IT security.<\/p>\n","protected":false},"author":168,"featured_media":90551,"template":"","categories":[2782],"collection":[2778,2775],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[2726],"acf":[],"yoast_head":"\ntotality services Uses JumpCloud to Unify Identity and Device Management<\/title>\n<meta name=\"description\" content=\"Learn more on why totality services, an IT managed service provider, uses JumpCloud to unify identity and device management and strengthen IT security.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/resources\/totality-services-uses-jumpcloud\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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