{"id":66778,"date":"2022-08-12T09:50:04","date_gmt":"2022-08-12T13:50:04","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=66778"},"modified":"2023-07-18T13:45:11","modified_gmt":"2023-07-18T17:45:11","slug":"articulate-uses-jumpcloud-to-streamline-mdm","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/articulate-uses-jumpcloud-to-streamline-mdm","title":{"rendered":"Articulate Uses JumpCloud to Streamline Mobile Device Management for Its Remote Workforce"},"content":{"rendered":"\n

Articulate<\/a> is the world\u2019s leading creator platform for workplace learning, delivering products that make it easy to create, distribute, and manage online training that delights learners everywhere. Founded in 2002, Articulate counts every Fortune 100 company as a customer. To date, Articulate has helped more than 115,000 organizations accelerate their workplace learning initiatives, strengthening skills in over 125 million learners across 167 countries. <\/p>\n\n\n\n

Articulate, which is a fully remote company that has roughly 425 employees spread out across the world, closed a $1.5 billion Series A round<\/a> in July 2021.<\/p>\n\n\n\n

Needing to Consolidate Mobile Device Management Solutions<\/h2>\n\n\n\n

As a shop that\u2019s about two-thirds Mac and one-third Windows, with a few Linux machines sprinkled into the mix, Articulate had been relying on two different mobile device management (MDM) solutions<\/a> \u2014 one for Macs and one for Windows. While the two-pronged approach worked well enough, the Articulate team eventually needed to replace the Windows solution. <\/p>\n\n\n\n

\u201cWe needed to get off the one we were using for Windows because the subscription was running out and it had some previous security issues,\u201d explained Sam O\u2019Daniel, senior manager of IT services at Articulate.<\/p>\n\n\n\n

Unifying MDM with JumpCloud<\/h2>\n\n\n\n

Since he\u2019d used it at a previous company, O\u2019Daniel was familiar with JumpCloud and knew it had the MDM functionality Articulate needed. The team decided to give it a try and was quickly pleased with their experience.<\/p>\n\n\n\n

\u201cOnce we got the Windows machine set up, we realized how easy it was to implement policies and enforce some of the other requirements that we have for compliance,\u201d O\u2019Daniel said. <\/p>\n\n\n\n

Liking their experience with Windows machines, Articulate decided to consolidate their MDM tools and use JumpCloud for Mac devices, too.<\/p>\n\n\n\n

\u201cWe started looking at JumpCloud for Macs so that we could have what they call a \u2018single pane of glass\u2019 and not have to divide our attention between two separate mobile device management software packages,\u201d O\u2019Daniel continued.<\/p>\n\n\n\n

Increasing IT Productivity and Improving Organizational Security<\/h2>\n\n\n\n

That turned out to be the right decision. Fast-forward to today, and Articulate is using JumpCloud to manage some 400 users on Windows and Mac machines.<\/p>\n\n\n\n

Thanks to JumpCloud, the company is confident it has the MDM solution it needs to achieve its mission at scale. Here are some of the benefits Articulate has enjoyed since choosing JumpCloud for mobile device management.<\/p>\n\n\n\n

A single source of truth<\/h3>\n\n\n\n

Prior to JumpCloud, Articulate was using a different software package to manage Mac devices. But that solution wasn\u2019t connected to Google Workspace. \u201cIt made it really difficult for us to do a one-to-one audit quickly if we needed to,\u201d O\u2019Daniel explained. By giving the Articulate team visibility into all Windows and Mac users from one screen, JumpCloud solves this problem.<\/p>\n\n\n\n

\u201cJumpCloud is becoming more of our source of truth for which users have what computers,\u201d O\u2019Daniel continued. \u201cIt\u2019s so much easier to see because we have Google Workspace connected to JumpCloud. Everyone who has a Mac or a Windows machine is in JumpCloud and should have a machine attached to them.\u201d<\/p>\n\n\n\n

As a single source of truth, JumpCloud makes IT\u2019s job much easier.<\/p>\n\n\n\n

\u201cIt used to be that anytime we wanted to troubleshoot something or find something about a machine that someone was asking about, we had to play a little detective and corroborate various sources of information from like, \u2018When did we buy it? What did the receipt say? What are they doing there?\u2019,\u201d said Bob Shields, an IT specialist at Articulate. \u201cAnd now JumpCloud just takes care of all of that for us.\u201d<\/p>\n\n\n\n

Easy implementation<\/h3>\n\n\n\n

Getting new users started with JumpCloud was easy. \u201cI\u2019d send them the package, they\u2019d download it, and then they\u2019d appear in JumpCloud, and I was able to pair everybody to their device,\u201d said Fay-Lee Phaneuf, an IT specialist at Articulate.<\/p>\n\n\n\n

The team did, however, run into a few roadblocks during the implementation process. But getting around them was a cinch. \u201cWe were able to utilize JumpCloud support and also leverage all of the documentation that\u2019s online, too, which was really helpful,\u201d Phaneuf continued.<\/p>\n\n\n\n

With JumpCloud, setting up new users is a breeze. \u201cWe were able to develop a repeatable process that just works,\u201d Shields said.<\/p>\n\n\n\n

3. Improved security<\/h3>\n\n\n\n

JumpCloud gives Articulate more control over their devices \u2014 something that\u2019s critical for the company\u2019s fully distributed workforce. Recently, one of Articulate\u2019s customers asked if they could lock their devices when they were unattended for 30 minutes for added security.<\/p>\n\n\n\n

\u201cThat was really easy to implement with JumpCloud,\u201d O\u2019Daniel said. <\/p>\n\n\n\n

Similarly, Articulate used JumpCloud to implement full-disk encryption on all machines.<\/p>\n\n\n\n

O\u2019Daniel continued, \u201cWe just applied the policy, restarted the machines, and it took. That\u2019s it.\u201d <\/p>\n\n\n\n

Additionally, JumpCloud enables Articulate to audit machines to ensure their operating systems and applications are up to date, preventing bad actors from exploiting buggy software.<\/p>\n\n\n\n

\u201cIf there\u2019s a piece of software that has a security vulnerability, we can run a report to see who has that version and make sure they upgrade,\u201d O\u2019Daniel said. \u201cJumpCloud lets us narrow that communication to only the people who need it and not send it out to the entire company.\u201d<\/p>\n\n\n\n

4. A strong user experience<\/h3>\n\n\n\n

Thanks to JumpCloud\u2019s intuitive design and feature-rich functionality, Articulate is able to control all of its devices more effectively and in less time.<\/p>\n\n\n\n

\u201cThe user interface is just a much more modern and polished platform than either of the other two solutions that we had,\u201d Shields said. \u201cThe one we had for Windows essentially had no functionality at all in comparison. It\u2019s just so much easier than managing two separate repositories of things.\u201d<\/p>\n\n\n\n

5. Enhanced onboarding and offboarding<\/h3>\n\n\n\n

JumpCloud has helped Articulate optimize its onboarding and offboarding processes. When a new hire starts, the IT team sends over instructions, and the vast majority of employees are able to get up and running themselves. \u201cThey just follow the instructions, download the files, run it, and there\u2019s no problem,\u201d Shields said. \u201cIt just works.\u201d<\/p>\n\n\n\n

JumpCloud also makes the offboarding process much smoother. \u201cBecause we\u2019re fully remote, we don\u2019t have the ability to take machines from departing employees,\u201d Shields continued. \u201cWe have to be able to either lock or erase a machine, and with JumpCloud\u2019s capabilities, it works very reliably.\u201d<\/p>\n\n\n\n

As a unified MDM solution, JumpCloud also helps IT reclaim time they\u2019d previously spend onboarding and offboarding users.<\/p>\n\n\n\n

\u201cIt saves time because we\u2019re not going in between two different systems to check to make sure the new hire has installed the right software, for example,\u201d Phaneuf explained.<\/p>\n\n\n\n

6. A future-proof solution<\/h3>\n\n\n\n

Since JumpCloud is always evolving and new features are being added, Articulate is confident they have an MDM solution that can grow alongside them.<\/p>\n\n\n\n

\u201cSome of the features that were on my wishlist when we first implemented JumpCloud have come to life, so that’s been pretty cool,\u201d Phaneuf said. \u201cDefinitely utilize JumpCloud\u2019s option to submit feature requests because they listen.\u201d<\/p>\n\n\n\n

Learn More About JumpCloud<\/h2>\n\n\n\n

JumpCloud changes the way IT administrators manage their organizations by providing a comprehensive and flexible cloud directory platform. From one pane of glass, manage user identities and resource access; secure Mac, Windows, and Linux devices; and get a full view of your environment.\u00a0

Get started<\/a>\u00a0with JumpCloud today.<\/p>\n","protected":false},"excerpt":{"rendered":"

Read more on why Articulate uses JumpCloud to help streamline MDM for roughly 425 employees spread out across the world.<\/p>\n","protected":false},"author":168,"featured_media":69215,"template":"","categories":[23],"collection":[2779],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[2726],"acf":[],"yoast_head":"\nArticulate Uses JumpCloud to Streamline MDM - JumpCloud<\/title>\n<meta name=\"description\" content=\"Read more on why Articulate uses JumpCloud to help streamline MDM for roughly 425 employees spread out across the world.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/resources\/articulate-uses-jumpcloud-to-streamline-mdm\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Articulate Uses JumpCloud to Streamline Mobile Device Management for Its Remote Workforce\" \/>\n<meta property=\"og:description\" content=\"Read more on why Articulate uses JumpCloud to help streamline MDM for roughly 425 employees spread out across the world.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/resources\/articulate-uses-jumpcloud-to-streamline-mdm\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-18T17:45:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2022\/08\/202209-CS-Resource-Articulate-704x420-Featured.png\" \/>\n\t<meta property=\"og:image:width\" content=\"704\" \/>\n\t<meta property=\"og:image:height\" content=\"420\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"alex.bradford@jumpcloud.com\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/articulate-uses-jumpcloud-to-streamline-mdm\",\"url\":\"https:\/\/jumpcloud.com\/resources\/articulate-uses-jumpcloud-to-streamline-mdm\",\"name\":\"Articulate Uses JumpCloud to Streamline MDM - 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