{"id":63815,"date":"2022-05-27T09:10:45","date_gmt":"2022-05-27T13:10:45","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=63815"},"modified":"2023-07-18T13:29:52","modified_gmt":"2023-07-18T17:29:52","slug":"article-uses-jumpcloud","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/article-uses-jumpcloud","title":{"rendered":"Article Uses JumpCloud to Increase Security & Improve Compliance"},"content":{"rendered":"\n

Article<\/a> is an e-commerce business that sells modern indoor and outdoor furniture and aims to make the furniture shopping experience as easy and enjoyable as possible. Over the last few years, it\u2019s also been one of the fastest-growing businesses in Canada. The company \u2014 which was founded in 2013 and is headquartered in Vancouver \u2014 has more than 1,300 employees across the globe, with offices and locations spread out across Canada, the United States, and Vietnam.<\/p>\n\n\n\n

Transitioning to Remote Work Without the Ability to Manage Devices<\/strong><\/h2>\n\n\n\n

Like many organizations, Article is a company with modern IT Infrastructure on the cloud and a heterogeneous end-user platform that includes Windows, Mac, and Linux devices.<\/p>\n\n\n\n

\u201cCOVID changed how IT operates within an organization and we were not an exception,\u201d explains Salar Sahraeian, Article\u2019s manager of IT. \u201cAs with many other companies, immediately after making the switch to work from home, we realized Article did not have the proper technology in place to manage and monitor our devices in the new remote world.\u201d<\/p>\n\n\n\n

\u201cWe wanted to have the ability to protect access, data, and customer information,\u201d Sahraeian continues. \u201cAs we were still growing a company during the pandemic, we also wanted to manage end-user devices, identities, and implement more security before we grew larger than what we were.\u201d<\/p>\n\n\n\n

Controlling Every Device from One Place with JumpCloud<\/strong><\/h2>\n\n\n\n

To resolve this issue, Sahraeian and his team considered multiple tools, including Azure Active Directory. \u201cHaving a modern IT Infrastructure, none of the tools provided us with a feasible solution since we needed to introduce other tools to cover our mixed-platform devices,\u201d he says. \u201cIn doing so, we were still missing many required features like IdP and security.\u201d<\/p>\n\n\n\n

Seeking a more efficient way forward, Sahraeian began looking for a tool that would enable the Article team to manage identity, access, and devices from a single pane of glass. <\/p>\n\n\n\n

After researching their options and considering many different products, the team ultimately came across JumpCloud, demoed it for 15 days, and knew it was the best solution for their needs \u2014 especially considering the high-touch support the JumpCloud team provided out of the gate.<\/p>\n\n\n\n

\u201cWe wanted a solution that enabled us to manage and monitor all of our devices, while securing our data,\u201d Sahraeian continues. \u201cAnd that\u2019s exactly what JumpCloud provided us with.\u201d<\/p>\n\n\n\n

Unified Device Management Made Easy<\/strong><\/h2>\n\n\n\n

Thanks to JumpCloud, Article is now set up to scale, with JumpCloud keeping pace alongside them. Thanks to the many benefits the team has experienced over the last couple of years, they\u2019re confident they made the right decision in trusting JumpCloud for mobile device management.<\/p>\n\n\n\n

1. Fast results<\/h3>\n\n\n\n

The IT team wanted the ability to manage all of their devices as quickly as possible. To make that happen, Sahraeian contacted a local college and got three interns to help with the process.<\/p>\n\n\n\n

\u201cWe measured the success of this initiative by managing to deploy JumpCloud to over 700 devices and all of our Particles (People of Article), all over the world,\u201d Sahraeian says. \u201cIt was very successful.\u201d<\/p>\n\n\n\n

2. A resilient tool<\/h3>\n\n\n\n

The last thing any company wants is to implement a new tool only to find out the hard way it\u2019s not reliable or doesn\u2019t meet their expectations. Over the last two years, JumpCloud has proven to be a resilient solution that Sahraeian and his team have already grown to rely on.<\/p>\n\n\n\n

\u201cOne of my team members at the time was saying, \u2018I keep wanting to break it, and it doesn\u2019t break,\u2019\u201d Sahraeian continues. \u201cIf you have a tool that doesn\u2019t break, that\u2019s a good tool.\u201d<\/p>\n\n\n\n

3. Improved security<\/h3>\n\n\n\n

Before JumpCloud, many of Article\u2019s users had different passwords for their laptops and their email accounts, which were used to log into other applications. \u201cIt wasn\u2019t secure because we would set up a temporary password for the laptop but some team members would never change it,\u201d Sahraeian says.<\/p>\n\n\n\n

To solve this problem, the Article team utilized JumpCloud to synchronize laptop passwords with email passwords. Now, each user has a unique, complex password for all accounts.<\/p>\n\n\n\n

\u201cRight off the bat, JumpCloud secured our environment a lot,\u201d he says. \u201cIt also gave us visibility into and ability to manage all of our devices.\u201d<\/p>\n\n\n\n

4. Increased productivity<\/h3>\n\n\n\n

Since Article teams use a ton of different tools, software updates \u2014 like a new version of MacOS or Windows 11 \u2014 have always been a problem in terms of interoperability. By pushing out policies with JumpCloud, the Article team has solved this problem, which reduces downtime and, in turn, increases productivity. <\/p>\n\n\n\n

\u201cOne of the things we\u2019ve been using policies for is controlling Operating Systems’ updates,\u201d Sahraeian continues. \u201cWe prevent interoperability by ensuring laptops don\u2019t update until the new operating systems are more stable.\u201d<\/p>\n\n\n\n

5. Streamlined onboarding<\/h3>\n\n\n\n

Prior to JumpCloud, Sahraeian and his team had to jump through a lot of hoops to onboard new users. \u201cWe had to go to Google, Slack, Zoom, Freshdesk \u2014 all those platforms \u2014 and it took a lot of time from us,\u201d he says.<\/p>\n\n\n\n

After building integrations with those tools, the onboarding process has become a breeze \u2014 moving from two hours per user to less than 30 minutes. <\/p>\n\n\n\n

\u201cAll we do is create the user in JumpCloud and fill out the information, and add them to appropriate groups for tools they need access to,\u201d Sahraeian continues. \u201cOur onboarding time was cut very, very short, and it\u2019s been great.\u201d<\/p>\n\n\n\n

6. Increased compliance<\/h3>\n\n\n\n

Looking into the future, Sahraeian and his team are focused on achieving SOC 2 Type 2 compliance<\/a>, which demonstrates that an organization is committed to thoroughly securing its systems. And JumpCloud is playing a pivotal role in this process. <\/p>\n\n\n\n

\u201cWe\u2019re using JumpCloud for SSO and MFA,\u201d Sahraeian explains. \u201cNow, anyone who logs in to any of our applications is forced to do multi-factor authentications using JumpCloud.\u201d<\/p>\n\n\n\n

7. Proactive IT<\/h3>\n\n\n\n

In the past, the IT team would wait for users to come to them with problems and then respond. With JumpCloud, Sahraeian and his team are able to monitor devices in real time, which enables them to take a proactive stance to IT issues. \u201cJumpCloud notifies us in the form of a ticket every time there\u2019s a password that\u2019s locked, so my support team can actually go to users and ask if they need a reset,\u201d he continues.<\/p>\n\n\n\n

Recently, a laptop belonging to an Article employee was stolen, and the IT team was quick to act. \u201cUsing JumpCloud, we managed to erase a laptop and lock it so it would become a brick,\u201d Sahraeian says. \u201cWe just lose the asset, but we don\u2019t lose data and we don\u2019t risk customer information.\u201d<\/p>\n\n\n\n

Looking ahead, Article plans to implement Zero Trust Security<\/a> and zero-touch onboarding. <\/p>\n\n\n\n

\u201cEvery possible feature that JumpCloud has, we\u2019re using or considering using,\u201d Sahraeian concludes.<\/p>\n\n\n\n

Learn More About JumpCloud<\/strong><\/h2>\n\n\n\n

JumpCloud changes the way IT administrators manage their organizations by providing a comprehensive and flexible cloud directory platform. From one pane of glass, manage user identities and resource access, secure Mac, Windows, and Linux devices, and get a full view of your environment.\u00a0<\/p>\n\n\n\n

Get started<\/a>\u00a0with JumpCloud today.<\/p>\n","protected":false},"excerpt":{"rendered":"

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