{"id":48796,"date":"2020-12-23T08:00:00","date_gmt":"2020-12-23T13:00:00","guid":{"rendered":"https:\/\/live-jc-marketing-site.pantheonsite.io\/?post_type=resource&#038;p=48796"},"modified":"2023-07-18T13:56:47","modified_gmt":"2023-07-18T17:56:47","slug":"case-study-pulselive-scale-quickly-lean-it","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it","title":{"rendered":"Pulselive Case Study: Scaling Quickly with Lean IT Operation"},"content":{"rendered":"\n<p><a href=\"https:\/\/www.pulselive.com\/\">Pulselive<\/a> is a UK-based digital media sports technology company that delivers digital, social, and content solutions to sports federations, leagues, and clubs.<\/p>\n\n\n\n<p>Calvin Lawrence, the company\u2019s sole IT administrator, needed a centralized solution that he could use to manage user identities, resource access, and devices \u2014 and that would scale with the quickly growing company.<\/p>\n\n\n\n<ul>\n<li><strong>Organization<\/strong>: Pulselive<\/li>\n\n\n\n<li><strong>Location<\/strong>: London, UK<\/li>\n\n\n\n<li><strong>Size<\/strong>: 120 users<\/li>\n\n\n\n<li><strong>Problem<\/strong>: Scaling quickly with unmanaged devices<\/li>\n\n\n\n<li><strong>Goal<\/strong>: Establish core identity provider and manage Mac<sup>\u00ae<\/sup>, Windows<sup>\u00ae<\/sup>, and Linux<sup>\u00ae<\/sup> devices<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Background: Doubling Headcount &amp; Distributed Users<\/h2>\n\n\n\n<p>Pulselive\u2019s headcount doubled over the last year and continues to grow, with users distributed across offices in London and Basingstoke in the UK, as well as Australia, Spain, Bulgaria, and Canada. Previously, users and their devices were managed manually and beyond the scope of a small IT team.<\/p>\n\n\n\n<p>When Lawrence joined the company, he was a seasoned Active Directory<sup>\u00ae<\/sup> administrator, but Pulselive had very little on-premises infrastructure and he didn\u2019t want to automatically install servers if he could find a cloud-based alternative that would allow him to easily centralize management.<\/p>\n\n\n\n<p>\u201cWe were trying to get everything under one roof so it\u2019s manageable by a single person or by a couple people,\u201d he said.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Challenges: Managing Mac, Windows, Linux Devices<\/h2>\n\n\n\n<p>Users at Pulselive largely use Mac devices, with a select few on Windows and Linux. Their devices were unmanaged, which posed security risks and challenges in troubleshooting, particularly for users who worked abroad. There was no standard naming convention for machines, either.<\/p>\n\n\n\n<p>Lawrence needed an OS-agnostic solution to begin managing the machines \u2014 and he also wanted a centralized source of identity. The company used Google Workspace\u2122, formerly G Suite, because every user needed an email account and it allowed them to use their Google account for other web services. Google didn\u2019t help them extend identities to or manage devices or other IT resources, though. He sought a solution to manage users and devices in one place, as well as tie into other web services with a single set of credentials.&nbsp;<\/p>\n\n\n\n<p>\u201cI wouldn\u2019t really classify G Suite as a directory,\u201d Lawrence said. \u201cWe were using it as our primary user database, but we had no way of accounting for or tracking the machines that people used.\u201d<\/p>\n\n\n\n<p>He began to explore the route of hosting AD through AWS, but it was too complicated in the event he needed to hand it off to someone else \u2014 and it still didn\u2019t address his need to manage Mac devices or a host of on-prem resources (e.g. WiFi).&nbsp;<\/p>\n\n\n\n<p>\u201cIt was way too complicated for someone else to pick up,\u201d Lawrence said. \u201cI can do it, but if I\u2019m away or I leave, someone\u2019s going to get very confused.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Solution: Comprehensive Cloud Directory Platform&nbsp;<\/h2>\n\n\n\n<p>Lawrence found JumpCloud<sup>\u00ae<\/sup>, and the <a href=\"https:\/\/jumpcloud.com\/product\">comprehensive cloud directory platform<\/a> met Pulselive\u2019s needs better than AD or any other alternative.<\/p>\n\n\n\n<p>\u201cJumpCloud fit the bill so much better for what our company needs because we\u2019re mainly Mac-based,\u201d Lawrence said. \u201cI didn\u2019t want a convoluted setup through AD with another solution joined on to make sure that I could manage my Macs.\u201d<\/p>\n\n\n\n<p>He\u2019s able to manage not only the company\u2019s Macs but also its Windows and Linux machines from a single console. He rolled out cloud LDAP for the company\u2019s AV resources, and he\u2019s in the process of setting up cloud RADIUS for secure WiFi authentication when users return to the office. He\u2019s also integrated JumpCloud with AWS.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI love having everything in one console and not having to log into 12 different systems to view different operating systems and machines. The console links to all of the other features that you\u2019ve got within JumpCloud, such as your users and groups, so you have everything in one place. It\u2019s just clear.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Lawrence uses pre-built Configurations (Policies) to enable full disk encryption, set lock screen timers, disable USB ports, and enforce other security settings across his fleet. He manages the local firewall settings and delays system updates, too. He wanted these security policies in place for internal security purposes, as well as to satisfy client compliance requirements.<\/p>\n\n\n\n<p>Lawrence also uses automated commands to collect information on the machines. He\u2019s now in the process of enrolling the company\u2019s Mac devices in JumpCloud MDM, which will ensure he can continue managing them properly after the release of macOS Big Sur. He integrated JumpCloud and Google Workspace so that users created in JumpCloud are automatically populated there, too, and he can quickly disable access in the event a user leaves the company.<\/p>\n\n\n\n<p>\u201cWhen someone leaves, I can disable access through JumpCloud and it will disable everything through Google Workspace, which is wonderful,\u201d Lawrence said.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Implementation: Managing Devices &amp; Resources<\/h2>\n\n\n\n<p>When Lawrence rolled JumpCloud out to the organization, he had sessions with small groups of users to ensure they properly downloaded the system agent, which is used to deliver Configurations and commands to devices, as well as manage the native Mac and Windows applications. He traveled to most users, and managed the process remotely over Google Hangouts for the Australia-based users. (<em>Note<\/em>: JumpCloud now has a <a href=\"https:\/\/jumpcloud.com\/blog\/remote-agent-install\">remote agent install option<\/a>.)<\/p>\n\n\n\n<p>In all, he spent about a week\u2019s worth of time spread out over a month to roll out JumpCloud.&nbsp;<\/p>\n\n\n\n<p>He was also grateful for the cloud RADIUS and LDAP offerings, which were much easier to set up than on-prem servers.<\/p>\n\n\n\n<p>\u201cIt\u2019s nice how ridiculously simple RADIUS was to set up,\u201d he said. \u201cJumpCloud handles the heavy lifting, which is always nice, and we only needed to do a very little bit of configuration.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Result: \u2018It\u2019s Made Scaling So Much Easier\u2019<\/h2>\n\n\n\n<p>JumpCloud was the best solution for Pulselive, which has very little on-prem infrastructure and a distributed and growing workforce. It helped the company grow quickly but securely, and will continue to do so in the future.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe would\u2019ve grown like this anyway, I\u2019m fairly sure, but to have JumpCloud in place before a lot of that growth is wonderful because it\u2019s made scaling so much easier. When we purchase solutions, that\u2019s one of our core goals \u2014 we need to make sure that it\u2019s scalable for growth.\u201d&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Learn More<\/h2>\n\n\n\n<p>JumpCloud is a comprehensive cloud directory platform to manage user identities, resource access, and devices \u2014 from anywhere. The platform is built to scale with organizations, no matter where their users or resources are located. <\/p>\n\n\n\n<p><a href=\"https:\/\/jumpcloud.com\/get-started\" target=\"_blank\" rel=\"noreferrer noopener\">Get started<\/a>&nbsp;with JumpCloud today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pulselive needed a centralized solution to manage user identities, resource access, and devices and scale quickly.<\/p>\n","protected":false},"author":89,"featured_media":48797,"template":"","categories":[23],"collection":[2779],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[2545],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pulselive Case Study: Scaling Quickly with Lean IT Operation - JumpCloud<\/title>\n<meta name=\"description\" content=\"Pulselive needed a centralized solution to manage user identities, resource access, and devices and scale quickly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pulselive Case Study: Scaling Quickly with Lean IT Operation\" \/>\n<meta property=\"og:description\" content=\"Pulselive needed a centralized solution to manage user identities, resource access, and devices and scale quickly.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-18T17:56:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/12\/case-study-pulselive-scale-quickly-lean-it.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"780\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Cassa Niedringhaus\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it\",\"url\":\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it\",\"name\":\"Pulselive Case Study: Scaling Quickly with Lean IT Operation - JumpCloud\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/12\/case-study-pulselive-scale-quickly-lean-it.jpg\",\"datePublished\":\"2020-12-23T13:00:00+00:00\",\"dateModified\":\"2023-07-18T17:56:47+00:00\",\"description\":\"Pulselive needed a centralized solution to manage user identities, resource access, and devices and scale quickly.\",\"breadcrumb\":{\"@id\":\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#primaryimage\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/12\/case-study-pulselive-scale-quickly-lean-it.jpg\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/12\/case-study-pulselive-scale-quickly-lean-it.jpg\",\"width\":780,\"height\":520},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jumpcloud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/jumpcloud.com\/resources\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pulselive Case Study: Scaling Quickly with Lean IT Operation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jumpcloud.com\/#website\",\"url\":\"https:\/\/jumpcloud.com\/\",\"name\":\"JumpCloud\",\"description\":\"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.\",\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jumpcloud.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jumpcloud.com\/#organization\",\"name\":\"JumpCloud\",\"url\":\"https:\/\/jumpcloud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"width\":598,\"height\":101,\"caption\":\"JumpCloud\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Pulselive Case Study: Scaling Quickly with Lean IT Operation - JumpCloud","description":"Pulselive needed a centralized solution to manage user identities, resource access, and devices and scale quickly.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it","og_locale":"en_US","og_type":"article","og_title":"Pulselive Case Study: Scaling Quickly with Lean IT Operation","og_description":"Pulselive needed a centralized solution to manage user identities, resource access, and devices and scale quickly.","og_url":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it","og_site_name":"JumpCloud","article_modified_time":"2023-07-18T17:56:47+00:00","og_image":[{"width":780,"height":520,"url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/12\/case-study-pulselive-scale-quickly-lean-it.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes","Written by":"Cassa Niedringhaus"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it","url":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it","name":"Pulselive Case Study: Scaling Quickly with Lean IT Operation - JumpCloud","isPartOf":{"@id":"https:\/\/jumpcloud.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#primaryimage"},"image":{"@id":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#primaryimage"},"thumbnailUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/12\/case-study-pulselive-scale-quickly-lean-it.jpg","datePublished":"2020-12-23T13:00:00+00:00","dateModified":"2023-07-18T17:56:47+00:00","description":"Pulselive needed a centralized solution to manage user identities, resource access, and devices and scale quickly.","breadcrumb":{"@id":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#primaryimage","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/12\/case-study-pulselive-scale-quickly-lean-it.jpg","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/12\/case-study-pulselive-scale-quickly-lean-it.jpg","width":780,"height":520},{"@type":"BreadcrumbList","@id":"https:\/\/jumpcloud.com\/resources\/case-study-pulselive-scale-quickly-lean-it#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jumpcloud.com\/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https:\/\/jumpcloud.com\/resources"},{"@type":"ListItem","position":3,"name":"Pulselive Case Study: Scaling Quickly with Lean IT Operation"}]},{"@type":"WebSite","@id":"https:\/\/jumpcloud.com\/#website","url":"https:\/\/jumpcloud.com\/","name":"JumpCloud","description":"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.","publisher":{"@id":"https:\/\/jumpcloud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jumpcloud.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jumpcloud.com\/#organization","name":"JumpCloud","url":"https:\/\/jumpcloud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","width":598,"height":101,"caption":"JumpCloud"},"image":{"@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/resource\/48796"}],"collection":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/users\/89"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media\/48797"}],"wp:attachment":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media?parent=48796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/categories?post=48796"},{"taxonomy":"collection","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/collection?post=48796"},{"taxonomy":"wheel_hubs","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/wheel_hubs?post=48796"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/platform?post=48796"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/resource_type?post=48796"},{"taxonomy":"funnel_stage","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/funnel_stage?post=48796"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/coauthors?post=48796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}