{"id":42914,"date":"2017-04-15T21:36:00","date_gmt":"2017-04-16T03:36:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=42914"},"modified":"2022-01-11T13:01:24","modified_gmt":"2022-01-11T18:01:24","slug":"yesware-case-study","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/yesware-case-study","title":{"rendered":"Yesware Case Study: Mastering Identity-as-a-Service with JumpCloud\u2019s Directory Platform"},"content":{"rendered":"\n

Summary<\/h2>\n\n\n\n

Yesware powers sales teams with better tools and data. But as a growing company with about 80 employees across two offices, Yesware needed a consistent, compliant way to manage users across their organization. The solution would have to work with both Mac and Windows devices \u2013 along with the nearly 50 SaaS platforms in use around the company. In the end, Yesware found a cloud directory platform that met all their criteria with JumpCloud.<\/p>\n\n\n\n

\"Yesware<\/figure><\/div>\n\n\n\n
Company:<\/td>Yesware<\/td><\/tr>
Size:<\/td>80 employees<\/td><\/tr>
Location:<\/td>Boston, MA<\/td><\/tr>
Problem:<\/td>Unmanaged users and devices<\/td><\/tr>
Goal:<\/td>Manage Infrastructure Securely, Efficiently, and in compliance with SSAE SOC 2<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Background<\/h2>\n\n\n\n

Yesware\u2019s ability to integrate with existing email clients and Salesforce has made it a hit with customers like Motorola and LivingSocial. Founded in 2010, they quickly had thousands of people using their plugin for Chrome or Firefox. Yesware knew that they were dealing with critical data for valuable clients, so maintaining high standards for security and compliance was essential to maintaining their position as a leading vendor in their space.<\/p>\n\n\n\n

A cloud-forward company, Yesware had a relatively small IT department with little in the way of on-premises infrastructure (other than their corporate routers). Employees were allowed to work remotely and to use devices of their choice \u2013 so Macs and Linux devices proliferated. So too did a wide variety of third-party apps. Yesware would have to find a way of managing this growing infrastructure affordably, without sacrificing security or efficiency.<\/p>\n\n\n\n

This task was entrusted with Mike Lemire, Information Security Officer. \u201cI had to establish best practices immediately for Yesware in terms of how we manage our computers, how we manage our users,\u201d explains Lemire. \u201cSo, I looked around the market.<\/p>\n\n\n\n

“What could we deploy relatively easily and at low cost that would enable us to establish enterprise-grade controls around our company? \u201c<\/p><\/blockquote>\n\n\n\n

The Challenge<\/h2>\n\n\n\n

For Lemire, the idea of building an on-premises solution was \u201calmost a non-starter.\u201d Yesware was a company that didn\u2019t have a data center \u2014 and they certainly didn\u2019t have the staff to build out an enterprise-grade directory service. \u201cSo the idea of looking for a cloud solution, just as with everything else we\u2019re doing with Yesware, made a lot of sense to us.\u201d<\/p>\n\n\n\n

Yesware\u2019s decentralized work environment was great at getting results for their customers, but it made Lemire\u2019s task all the more diffcult. \u201cI\u2019ve been in this business for a while,\u201d said Lemire, \u201cand the lack of enterprise tools to manage your Mac users or workstations is well known.\u201d<\/p>\n\n\n\n

It was this need to manage Macs that quickly eliminated one of the first cloud-based solutions that Lemire considered: Microsoft Azure. \u201cEveryone knows that Microsoft is great at working with Microsoft products,\u201d said Lemire, \u201cbut we\u2019re a mixed platform shop. So I really needed to manage our Macs as well as our Windows infrastructure.\u201d<\/p>\n\n\n\n

Azure couldn\u2019t pass that test. Lemire then found SAML-based single sign-on provider, Okta. But again, it wasn\u2019t the right fit. \u201cIn my look at Okta, I did not see the capabilities that were very important to us,\u201d explains Lemire, \u201cincluding the ability to manage our machines and our controls over users on their laptops and workstations. We also wanted to extend the platform to other areas and every area where a user needed to be authenticated, whether it be our WiFi in our offce, our Linux-based servers that we\u2019re running on AWS, as well as our SaaS based platforms.\u201d<\/p>\n\n\n\n

The Solution<\/h2>\n\n\n\n

“When I came across JumpCloud, a light went off above my head. I said, \u2018Wow, this is a great idea. Why isn\u2019t anyone else doing this?'”<\/p><\/blockquote>\n\n\n\n

Lemire said, \u201cI did not see a lot of competition for what JumpCloud is doing currently.\u201d<\/p>\n\n\n\n

Lemire is right. JumpCloud\u2019s directory platform exists in an emergent field. But for Lemire, it has been a long-time coming: \u201cI think that we\u2019ve seen over the last decade or more is so many functions or processes have moved to the cloud. Whether it be our CRM or how we manage accounting, so many important things have moved to the cloud. It\u2019s only logical that directory services would move to the cloud as well.\u201d<\/p>\n\n\n\n

For one, JumpCloud made managing those remote workers a breeze. \u201cJumpCloud is exactly the same no matter where you are \u2013 and that\u2019s really beautiful,\u201d said Lemire, \u201cSo, I can establish a control of a user\u2019s account whether the user is in China or sitting right in our office.\u201d<\/p>\n\n\n\n

The Mac management question was also resolved too. \u201cI have been of the opinion, from a security guy perspective, I would rather not have Macs in our organization because I didn\u2019t really have a good way of managing them,\u201d said Lemire,<\/p>\n\n\n\n

“I\u2019m so thrilled that JumpCloud finally gave us the ability to manage Mac laptops from a security and compliance perspective and to do it easily. I couldn\u2019t be more thrilled about that.”<\/p><\/blockquote>\n\n\n\n

JumpCloud also integrated seamlessly with Yesware\u2019s SaaS platforms, including Google Workspace (formerly Google Apps). \u201cWe are a Google Apps shop and that was pretty much our main user repository when I joined,\u201d said Lemire. \u201cSo our initial deployment of JumpCloud, in fact, was an import of our users from Google. We established JumpCloud as our system of record, as our authority for our identity. Then, going forward, when we add a user to JumpCloud, they are automatically provisioned to Google, to their own machine, and to other SaaS platforms as well.\u201d<\/p>\n\n\n\n

From the big picture, to the day-to-day, JumpCloud was everything Yesware needed. \u201cJumpCloud enabled us to be much more efficient with our offboarding and our onboarding. It provided our users access to what they needed, immediately on day one, rather than several days or weeks later requesting access as they figure out what they\u2019re supposed to have,\u201d said Lemire. \u201cWe were able to build an employee exit process that\u2019s really streamlined, easy to accomplish, and auditable.\u201d<\/p>\n\n\n\n

\u201cI\u2019m so pleased at my experience from a customer perspective working with JumpCloud. The support team is amazing, the responsiveness to our queries and help tickets is just unbelievably fast,\u201d continued Lemire. \u201cI think JumpCloud\u2019s onto something really big.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Yesware powers sales teams with better tools and data. As they grew, Yesware needed a consistent, compliant way to manage users across their organization.<\/p>\n","protected":false},"author":70,"featured_media":43265,"template":"","categories":[42],"collection":[],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[2515],"acf":[],"yoast_head":"\nYesware Case Study: Mastering Idaas with JumpCloud Directory Platform<\/title>\n<meta name=\"description\" content=\"Yesware powers sales teams with better tools and data. As they grew, Yesware needed a consistent, compliant way to manage users across their organization.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/resources\/yesware-case-study\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Yesware Case Study: Mastering Identity-as-a-Service with JumpCloud\u2019s Directory Platform\" \/>\n<meta property=\"og:description\" content=\"Yesware powers sales teams with better tools and data. As they grew, Yesware needed a consistent, compliant way to manage users across their organization.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/resources\/yesware-case-study\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-11T18:01:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2019\/12\/cloud-gpos.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"512\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Zach DeMeyer\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/yesware-case-study\",\"url\":\"https:\/\/jumpcloud.com\/resources\/yesware-case-study\",\"name\":\"Yesware Case Study: Mastering Idaas with JumpCloud Directory Platform\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/resources\/yesware-case-study#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/resources\/yesware-case-study#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2019\/12\/cloud-gpos.png\",\"datePublished\":\"2017-04-16T03:36:00+00:00\",\"dateModified\":\"2022-01-11T18:01:24+00:00\",\"description\":\"Yesware powers sales teams with better tools and data. As they grew, Yesware needed a consistent, compliant way to manage users across their organization.\",\"breadcrumb\":{\"@id\":\"https:\/\/jumpcloud.com\/resources\/yesware-case-study#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/jumpcloud.com\/resources\/yesware-case-study\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/yesware-case-study#primaryimage\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2019\/12\/cloud-gpos.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2019\/12\/cloud-gpos.png\",\"width\":1024,\"height\":512},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/jumpcloud.com\/resources\/yesware-case-study#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/jumpcloud.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\/\/jumpcloud.com\/resources\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Yesware Case Study: Mastering Identity-as-a-Service with JumpCloud\u2019s Directory Platform\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/jumpcloud.com\/#website\",\"url\":\"https:\/\/jumpcloud.com\/\",\"name\":\"JumpCloud\",\"description\":\"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.\",\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/jumpcloud.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/jumpcloud.com\/#organization\",\"name\":\"JumpCloud\",\"url\":\"https:\/\/jumpcloud.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"contentUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png\",\"width\":598,\"height\":101,\"caption\":\"JumpCloud\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Yesware Case Study: Mastering Idaas with JumpCloud Directory Platform","description":"Yesware powers sales teams with better tools and data. As they grew, Yesware needed a consistent, compliant way to manage users across their organization.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jumpcloud.com\/resources\/yesware-case-study","og_locale":"en_US","og_type":"article","og_title":"Yesware Case Study: Mastering Identity-as-a-Service with JumpCloud\u2019s Directory Platform","og_description":"Yesware powers sales teams with better tools and data. As they grew, Yesware needed a consistent, compliant way to manage users across their organization.","og_url":"https:\/\/jumpcloud.com\/resources\/yesware-case-study","og_site_name":"JumpCloud","article_modified_time":"2022-01-11T18:01:24+00:00","og_image":[{"width":1024,"height":512,"url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2019\/12\/cloud-gpos.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes","Written by":"Zach DeMeyer"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jumpcloud.com\/resources\/yesware-case-study","url":"https:\/\/jumpcloud.com\/resources\/yesware-case-study","name":"Yesware Case Study: Mastering Idaas with JumpCloud Directory Platform","isPartOf":{"@id":"https:\/\/jumpcloud.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/jumpcloud.com\/resources\/yesware-case-study#primaryimage"},"image":{"@id":"https:\/\/jumpcloud.com\/resources\/yesware-case-study#primaryimage"},"thumbnailUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2019\/12\/cloud-gpos.png","datePublished":"2017-04-16T03:36:00+00:00","dateModified":"2022-01-11T18:01:24+00:00","description":"Yesware powers sales teams with better tools and data. As they grew, Yesware needed a consistent, compliant way to manage users across their organization.","breadcrumb":{"@id":"https:\/\/jumpcloud.com\/resources\/yesware-case-study#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jumpcloud.com\/resources\/yesware-case-study"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/resources\/yesware-case-study#primaryimage","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2019\/12\/cloud-gpos.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2019\/12\/cloud-gpos.png","width":1024,"height":512},{"@type":"BreadcrumbList","@id":"https:\/\/jumpcloud.com\/resources\/yesware-case-study#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/jumpcloud.com\/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https:\/\/jumpcloud.com\/resources"},{"@type":"ListItem","position":3,"name":"Yesware Case Study: Mastering Identity-as-a-Service with JumpCloud\u2019s Directory Platform"}]},{"@type":"WebSite","@id":"https:\/\/jumpcloud.com\/#website","url":"https:\/\/jumpcloud.com\/","name":"JumpCloud","description":"Daily insights on directory services, IAM, LDAP, identity security, SSO, system management (Mac, Windows, Linux), networking, and the cloud.","publisher":{"@id":"https:\/\/jumpcloud.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jumpcloud.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/jumpcloud.com\/#organization","name":"JumpCloud","url":"https:\/\/jumpcloud.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/","url":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","contentUrl":"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jc-logo-brand-2021.png","width":598,"height":101,"caption":"JumpCloud"},"image":{"@id":"https:\/\/jumpcloud.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/resource\/42914"}],"collection":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/types\/resource"}],"author":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/users\/70"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media\/43265"}],"wp:attachment":[{"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/media?parent=42914"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/categories?post=42914"},{"taxonomy":"collection","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/collection?post=42914"},{"taxonomy":"wheel_hubs","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/wheel_hubs?post=42914"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/platform?post=42914"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/resource_type?post=42914"},{"taxonomy":"funnel_stage","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/funnel_stage?post=42914"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/jumpcloud.com\/wp-json\/wp\/v2\/coauthors?post=42914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}