{"id":42909,"date":"2017-09-27T21:19:15","date_gmt":"2017-09-28T03:19:15","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=42909"},"modified":"2021-09-28T17:53:08","modified_gmt":"2021-09-28T21:53:08","slug":"rock-island-case-study","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/rock-island-case-study","title":{"rendered":"Rock Island-Milan School District Case Study: Rocking IT for EDU: WiFi, Macs, & the Cloud"},"content":{"rendered":"\n

Summary<\/h2>\n\n\n\n

Rock Island-Milan School District oversees 14 schools in the Rock Island and Milan areas of Illinois. When it came time to replace their aging Active Directory\u00ae hardware, Rock Island embarked on a search for the best directory service for their infrastructure. They needed a solution that could manage Macs, strengthen control over their networks, and integrate with G Suite and Office 365. In their search, they found Directory-as-a-Service\u00ae, and discovered a solution that would modernize their IT operations.<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n
Organization:<\/td>Rock Island – Milan School District
<\/td><\/tr>
Size:<\/td>6,500 Students, 1,000 Staff
<\/td><\/tr>
Location:<\/td>Rock Island and Milan, IL
<\/td><\/tr>
Problem:<\/td>Aging Active Directory Hardware, Weak Network Access Control, Autonomous Macs
<\/td><\/tr>
Goal:<\/td>Secure Network Access, Centralize System Management
<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Background<\/h2>\n\n\n\n

Rock Island was at a crossroads. They needed to either update their existing Active Directory instance or upgrade to something new \u2013 and that meant it was time for Mike MacKenna, Infrastructure and Security Administrator, and Troy Bevans, Director of IT, to survey their options. They started with the status quo: Microsoft\u00ae.<\/p>\n\n\n\n

\"macOS<\/figure><\/div>\n\n\n\n

Mike told us, \u201cMost of our infrastructure was running Windows Server 2008 R2 \u2013 six or seven year old servers. So we were in a position where we looked at Microsoft volume licensing and Client Access Licenses (CALs), and how much it would cost to get a volume license agreement. For five years, I want to say it was around $30k.\u201d<\/p>\n\n\n\n

\u201cSo our first option was to reinvest with Active Directory and get a whole lot of Microsoft licensing. But we had Macs and free file storage coming down the pipe from Google.\u201d
<\/p>\n\n\n\n

\u201cThere was so much new cloud-based infrastructure that was getting good reviews. So, it just seemed like the right point for us to completely revamp everything.\u201d<\/p><\/blockquote>\n\n\n\n

The Challenge<\/h2>\n\n\n\n

Rock Island could have justified sticking with Active Directory if the only problem was outdated hardware and expensive licensing, but AD also left them wanting more when it came to managing network access. Mike and Troy explain:<\/p>\n\n\n\n

Mike:<\/h3>\n\n\n\n

\u201cWe started with separate SSIDs to try and keep faculty on one VLAN and students on another. The problem we had with shared keys was eventually the password would get out and you would see faculty members on student networks and students on faculty networks. So we were losing the ability to keep connections in appropriate containers for the different policies.\u201d<\/p>\n\n\n\n

\"Pencil<\/figure><\/div>\n\n\n\n

Troy:<\/h3>\n\n\n\n

\u201cAlso, students would discover the passphrases to get on to our wireless networks and would constantly consume the bandwidth. We wanted a way for everyone to have their own credentials and authenticate individually. So when we heard about JumpCloud\u2019s RADIUS-as-a-Service<\/a> it looked really intriguing to us.\u201d<\/p>\n\n\n\n

The other major challenge for Rock Island was Mac management.<\/p>\n\n\n\n

Mike:<\/h3>\n\n\n\n

\u201cOur Macs were autonomous, and while we wanted to get them into a directory structure, we didn\u2019t want to buy CALs for Windows servers.\u201d
<\/p>\n\n\n\n

The Solution<\/h2>\n\n\n\n

Rock Island came across JumpCloud as they searched for a comprehensive directory solution.<\/p>\n\n\n\n

Mike:<\/h3>\n\n\n\n

\u201cWe were looking for a way to unify the different platforms with a single directory structure and at the same time solve our need for RADIUS. In our search, we stumbled across JumpCloud. We did some initial testing. We were impressed with it then and we have been ever since.\u201d<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

\u201cWe looked at some alternatives. But they were more expensive and complicated than JumpCloud\u2019s implementation. We didn\u2019t need all of that.\u201d<\/p>\n\n\n\n

\u201cThe more we looked into JumpCloud, it fit the bill for everything we needed all in one nice package.\u201d<\/p><\/blockquote>\n\n\n\n

Implementation<\/h2>\n\n\n\n

WiFi Access Through RADIUS<\/h3>\n\n\n\n

Troy:<\/h3>\n\n\n\n

\u201cWe have two implementations of JumpCloud. We have a staff implementation and a student implementation. We don\u2019t have the cloud RADIUS service with the students. For the teachers, they can just log in with their credentials. We have 14 schools and they just move from school to school, using their RADIUS credentials, and they can access the WiFi.\u201d<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

Mike:<\/h3>\n\n\n\n

\u201cWe don\u2019t need it for students because those are hardline machines. For their personal devices, we just push on to a quarantine public network anyway. So the need for RADIUS really comes down to wireless devices for faculty that have access to our applications and internal resources. For those devices, we want to know exactly who it is on the device and what they\u2019re accessing. JumpCloud has been able to accommodate us from that standpoint. So we have definitely been happy with the RADIUS implementation.\u201d<\/p>\n\n\n\n

“I forget that I’m authenticating when I walk into the building and it just works.”<\/p><\/blockquote>\n\n\n\n

Users and Systems<\/h3>\n\n\n\n

Troy:<\/h3>\n\n\n\n

\u201cThe way we have been integrating a machine is by using some scripts that Mr. MacKenna wrote. We basically just run the script and it installs everything we require. We use the Chocolatey package manager to push things out, and when we get it, JumpCloud binds the machine. That works very well. With the faculty, we\u2019re only doing one person per machine so that way if they leave we can just take their rights away. But with the students, we use pGina, so they can authenticate against the entire LDAP directory.\u201d<\/p>\n\n\n\n

Student System Access (Libraries and Computer Labs)<\/h3>\n\n\n\n

Mike:<\/h3>\n\n\n\n

\u201cFor students, we only have 300 machines but we have 1,700 students, and nobody wants to keep track of which student is going to use which machine. So our first thought was to set up 1,700 accounts to every machine. Windows didn\u2019t care for it that much.\u201d<\/p>\n\n\n\n

\u201cWe talked to JumpCloud\u2019s Customer Success Team<\/a> and they gave us the following guidance based upon their work with other .edu\u2019s in our similar situation. They said, \u2018In our testing, more than a couple hundred accounts within Windows gets a little unwieldy.\u2019 Their recommendation was to leverage pGina on our student-Windows systems, which is an open source authentication module for Windows which enabled us to point these systems directly at JumpCloud\u2019s LDAP service.\u201d<\/p>\n\n\n\n

\u201cSo now the way we have it set up is, any student sits down at a machine, and they type their credentials on the Windows system. If they have never logged into that particular machine before, it generates their profile and they have an account on there moving forward. We use Google in the back end, so they\u2019re essentially logging into Google and straight away they\u2019re working with their own Google Docs.\u201d<\/p>\n\n\n\n

G Suite and Office 365 Integration<\/h3>\n\n\n\n

Troy:<\/h3>\n\n\n\n

\u201cOf course, every school is going to use Google. JumpCloud integration with Google<\/a> means users have one less password that they have to remember. They just have to use the JumpCloud password to log in. We also use Office 365, which has been working for us in the same way<\/a>.\u201d<\/p>\n\n\n\n

\u201cTo see that JumpCloud integrated well with Google was another piece that seemed to fit into the puzzle.\u201d<\/p><\/blockquote>\n\n\n\n

The Result<\/h2>\n\n\n\n

From AD to the Cloud<\/h3>\n\n\n\n

Mike:<\/h3>\n\n\n\n

\u201cWe\u2019re in the process of moving off of Active Directory entirely<\/a>. We\u2019ve taken pretty much all of our student devices and things like that off of Active Directory. So, we\u2019ve already started to minimize our server footprint, internal boxes, and also CALs from that perspective.\u201d<\/p>\n\n\n\n

\u201cWe still have some legacy stuff out there that we haven\u2019t rolled over yet with some of our faculty resources, like thin clients that are at the end of their life. But we\u2019re definitely headed there.\u201d<\/p>\n\n\n\n

Troy:<\/h3>\n\n\n\n

\u201cWe don\u2019t even use file servers anymore. Since we\u2019re a school district, we have unlimited storage space on Google. We\u2019re using a program called ExpanDrive, and testing Drive File Stream. Both of these will map a drive letter to your Google Drive, so we store everything there. When somebody logs into their machine with JumpCloud, it\u2019s the same credentials to enter into Google, where they are saving all of their documents. Then we use Spanning Backup to ensure everything is backed up so we can restore it instantly when we need to.\u201d<\/p>\n\n\n\n

“It’s a nice system.”<\/p><\/blockquote>\n\n\n\n

Achieving Simplicity<\/h3>\n\n\n\n

Mike:<\/h3>\n\n\n\n

\u201cWe\u2019ve managed users in and out of Active Directory with Powershell scripts before, but we also did a lot of it manually as well and it’s cumbersome as far as how many OU\u2019s [organizational units] we had to use and making sure things are in the right place.\u201d<\/p>\n\n\n\n

\u201cWhereas JumpCloud seems to be able to do that a lot more dynamically and quickly than Active Directory. Plus, we had a couple of domain controller meltdowns at one point, and that could be a show stopper. Whereas with the JumpCloud system, we haven\u2019t had any of those kinds of issues and it has been rather quick for us.\u201d<\/p>\n\n\n\n

“Things seem less complex than they used to be.”<\/p><\/blockquote>\n\n\n\n

Saving Time and Money<\/h3>\n\n\n\n

Mike:<\/h3>\n\n\n\n

\u201cThe simplicity that JumpCloud offers has really been the time saver. We\u2019re not dealing with constantly looking at replication and if things back up correctly and all this other stuff that we had to deal with in order to maintain our Active Directory implementation. So that frees us up to do things that we really want to.\u201d<\/p>\n\n\n\n

\"\"<\/figure><\/div>\n\n\n\n

\u201cWe really like JumpCloud. We think it\u2019s very unique. I\u2019ve often wondered why Microsoft didn\u2019t come up with something like this. They\u2019re still sort of trailing behind. But we\u2019ve been very happy with JumpCloud and I would be willing to recommend it to another school.\u201d<\/p>\n\n\n\n

Troy:<\/h3>\n\n\n\n

“We were at a point where we needed to decide if funds were going to be allocated to upgrade our aging servers, including hardware and software requirements. However, after making the decision to go with JumpCloud, we actually saved money, which allowed us to make some much needed workstation purchases for the district. Additionally, I do not have to allocate resources to manage the servers any longer, which provides more time for us to serve the district.”<\/p>\n\n\n\n

“It’s a very forward thinking model. JumpCloud really embraces the whole cloud.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

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