{"id":21249,"date":"2018-10-04T13:34:21","date_gmt":"2018-10-04T19:34:21","guid":{"rendered":"https:\/\/www.jumpcloud.com\/?page_id=21249"},"modified":"2024-08-14T11:47:59","modified_gmt":"2024-08-14T15:47:59","slug":"case-study-altitude-integrations-business","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/case-study-altitude-integrations-business","title":{"rendered":"Partner Case Study: Cloud Forward Integrator"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>CO-based MSP Leverages SaaS Services to Capitalize on Client Demand<\/strong><\/h3>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"intro\">Introduction<\/h2>\n\n\n\n<p>Based near JumpCloud\u2019s headquarters in Boulder, Colorado,&nbsp;<a href=\"https:\/\/altitudeintegrations.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Altitude Integrations<\/a>&nbsp;is a cloud-focused Managed Service Provider (MSP) that services dozens of client organizations in various industries. Altitude Integrations provides a carefully selected \u2018stack\u2019 of integrated solutions to satisfy the needs of their clients and stay ahead of the curve. Much like the companies they manage, Altitude Integrations is outgrowing the taste for on-prem maintenance, and has full intentions of scaling their business using cloud-based solutions. Until fairly recently, however, clients did not always see eye-to-eye concerning cloud-based security and identity management. For their business and their clients\u2019 benefit, Brett Ramberg, Altitude Integration\u2019s CEO and owner, needed to find a comprehensive solution in order to make a successful transition away from the on-prem, break-fix business model to being a reliable, cloud-forward integrator. Read the&nbsp;<a href=\"https:\/\/jumpcloud.com\/resources\/case-study-altitude-integrations-technical\">accompanying case study<\/a>&nbsp;with Altitude Integration\u2019s Lead Technician, Jan Kalkus, to understand Altitude Integration\u2019s transition from a more technical standpoint.<\/p>\n\n\n\n<ul>\n<li>Organization: Altitude Integrations<\/li>\n\n\n\n<li>Size: 11 employees; approx. 125 clients<\/li>\n\n\n\n<li>Location: HQ in Boulder, CO, USA<\/li>\n\n\n\n<li>Problem: Altitude Integrations needed to replace Active Directory and transform their business model from break-fix to cloud-forward integrators.<\/li>\n\n\n\n<li>Goal: Altitude Integrations is determined to revamp their product stack and move all clients to the cloud.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1000\" height=\"752\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/10\/brettr3.png\" alt=\"\" class=\"wp-image-21495\" style=\"width:361px;height:271px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/10\/brettr3.png 1000w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/10\/brettr3-300x226.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/10\/brettr3-768x578.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Brett Ramberg <br><em>Altitude Integrations Owner &amp; CEO<\/em><\/figcaption><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"background\">Background<\/h2>\n\n\n\n<p>By design, Altitude Integrations locally and remotely supports client organizations that are growing quickly. In the past, this support included on-prem maintenance for Microsoft-based solutions, and relied on a break-fix business model for generating revenue. However, a shifting IT landscape and increased demand for cloud-based solutions have encouraged Altitude Integrations to reconsider this business model. As their clientele of startup organizations look to scale their operations, they are looking to Altitude Integrations for IT assistance with rapid onboarding, identity security, and full-scale access to cloud-based resources.<\/p>\n\n\n\n<p>\u201cWe tend to work with businesses that are scaling pretty quickly. That probably has something to do with the region we\u2019re in, but companies that are scaling quickly tend to see more value in their IT, and those are the types of clients we want,\u201d Ramberg explained. \u201cCompanies that are scaling want to triple their size in a year or two. They want to invest now, so when they do get there, it isn\u2019t going to be as hard. They want to make those changes now, invest now, and grow and scale.\u201d<\/p>\n\n\n\n<p>Since these types of companies are relatively young, they present a slightly different scenario from older and larger enterprises. Instead of bringing a laundry list of on-prem infrastructure issues to Altitude Integrations, they\u2019re coming to them for advice on the cloud, and asking how they can avoid well-known growing pains down the road.<\/p>\n\n\n\n<p>\u201cSo, our clients aren\u2019t necessarily bringing us problems to solve so much as they\u2019re bringing us questions that need answers. You can google \u2018What does Cloud IT mean?\u2019 and have hundreds of different answers,\u201d Ramberg said. \u201cIt\u2019s much better in my opinion to have a local company sit down and explain cloud IT to you, and help you understand what the cloud means for your unique business. It\u2019s better to work alongside our clients as integrators rather than as a maintenance company.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-briefcase.png\" alt=\"Benefits of Directory-as-a-Service for MSPs\" class=\"wp-image-21181\" style=\"width:278px;height:278px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-briefcase.png 500w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-briefcase-80x80.png 80w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-briefcase-300x300.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-briefcase-60x60.png 60w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"challenge\">The Challenge<\/h2>\n\n\n\n<p>As the interest in cloud-based identity management solutions continues to rise, Altitude Integrations has seen a change in attitude firsthand from their clients and competitors. For those growing companies looking to scale their business operations and gain momentum, the traditional fear and skepticism towards moving to the cloud is giving way to an eager, newfound sense of curiosity.<\/p>\n\n\n\n<p><em>&#8220;Just six to 12 months ago, our clients were scared of the cloud. But now, they\u2019re asking about it. They\u2019re understanding more and more that they can save money and time, improve redundancy and resilience.&#8221;<\/em><\/p>\n\n\n\n<p>For Altitude Integrations to continue to convert these growing companies into clients, they have found it necessary to pivot away from traditional client management methods. Even simple client requests used to require considerable commuting, time, and prerequisite training to resolve.<\/p>\n\n\n\n<p>\u201cIn the past, even the process for changing passwords required a concerted effort from one of our technical administrators. Our techs had to go in, on-prem, and know each of those client panels and how to reset that specific password, and we had to spend time training them on all of these different processes,\u201d Ramberg explained.<\/p>\n\n\n\n<p>The break-fix model, as it\u2019s traditionally known, is being phased out by Altitude Integration\u2019s team in favor of a more progressive, mutually rewarding way of conducting client management. As Microsoft\u2019s Active Directory loses its grip on the IT industry, Altitude Integrations is acting on a big opportunity to reposition their services and streamline their management process through the cloud.<\/p>\n\n\n\n<p>\u201cWe want to offer products that are easy to use and we want to be more of an integrator and business transformation consultant, rather than respondents to fires day in and day out. Any products that can help achieve that, we go with,\u201d Ramberg said.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/red-hour-glass.png\" alt=\"\" class=\"wp-image-21182\" style=\"width:235px;height:235px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/red-hour-glass.png 500w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/red-hour-glass-80x80.png 80w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/red-hour-glass-300x300.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/red-hour-glass-60x60.png 60w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"solution\">The Solution<\/h2>\n\n\n\n<p>In order to keep pace with the market and transition into a new, cloud-forward business model, Altitude Integrations needed a cloud-based solution they could grow with and rely upon. Flexible, secure, platform-neutral (Windows, Mac, and Linux), and endpoint-centric, JumpCloud arrived at the right time to ease Altitude Integration\u2019s business transition.<\/p>\n\n\n\n<p>\u201cJumpCloud really filled the gap as one of the last pieces that we needed to be able to take our client\u2019s environment to the cloud, and to help them eliminate their on-prem server and replace Active Directory,\u201d Ramberg said.<\/p>\n\n\n\n<p>While removing any on-prem dependency around Active Directory was crucial to unlock growth for their clients, it was JumpCloud Directory-as-a-Service\u2019s flexibility and ease-of-use that has since made it a central component to Altitude Integration\u2019s product stack.<\/p>\n\n\n\n<p>\u201cRemoving Active Directory was the big piece, but there\u2019s also all the ancillary aspects of JumpCloud that help us manage our clients. By being open and working with a lot of other products instead of trying to box itself in, JumpCloud quickly found a home at the center of our product stack,\u201d Ramberg said.<\/p>\n\n\n\n<p>As more of their clients look to the cloud to realize their growth potential in a new age of IT, Ramberg sees the adoption rate of JumpCloud continuing to rise. The value of remote identity management with JumpCloud presents a real opportunity to change for the better.<\/p>\n\n\n\n<p>\u201cThink about how much time your clients are wasting trying to gain access to multiple directories, searching around for their assets,\u201d Ramberg said.<\/p>\n\n\n\n<p><em>&#8220;With JumpCloud, we can say we have a solution that will help you out and it\u2019s low maintenance, it\u2019s in the cloud, and it doesn\u2019t cost that much. I think people will gravitate towards that.&#8221;<\/em><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1030\" height=\"1030\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2017\/11\/4-Spoke-Diagram-for-lightbackgrounds-1-1030x1030.png\" alt=\"Learn More About JumpCloud\" class=\"wp-image-9879\" style=\"width:261px;height:261px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2017\/11\/4-Spoke-Diagram-for-lightbackgrounds-1-1030x1030.png 1030w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2017\/11\/4-Spoke-Diagram-for-lightbackgrounds-1-80x80.png 80w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2017\/11\/4-Spoke-Diagram-for-lightbackgrounds-1-300x300.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2017\/11\/4-Spoke-Diagram-for-lightbackgrounds-1-768x768.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2017\/11\/4-Spoke-Diagram-for-lightbackgrounds-1.png 1000w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"result\">The Result<\/h2>\n\n\n\n<p>It\u2019s still relatively early on in Altitude Integration\u2019s journey with JumpCloud, but Ramberg is already seeing some noticeable gains in efficiency and workflow. By simplifying tasks like password management through a single set of credentials, JumpCloud is helping Altitude Integration\u2019s team work smarter and faster.<\/p>\n\n\n\n<p>\u201cHonestly, for our team, it\u2019s been great because if you look at some of the top 5 service tickets, it\u2019s a lot of stuff like password resets. For us to be able to have one panel, one password, one login, one reset\u2014that really expedites our process,\u201d Ramberg said. \u201cBy training an account manager to knock out those kinds of service tickets, that helps out a ton as well.\u201d<\/p>\n\n\n\n<p>Shifting the focus of their business away from tedious, on-prem maintenance has actually enabled Altitude Integrations to provide more immediate value and establish a trustworthy relationship with their clients. In turn, these organizations are realizing the inherent benefits from integrating with JumpCloud by way of Altitude Integration\u2019s guidance and management expertise.<\/p>\n\n\n\n<p><em>&#8220;We\u2019re doing something new with JumpCloud, pivoting our business and our focus.&#8221;<\/em><\/p>\n\n\n\n<p>Ramberg continued, \u201cWe have our stack set now, which enables us, as MSPs, to focus more on helping our clients transform their business and integrate with the right technology. There is less of turning wrenches and maintaining servers on-prem, and more of helping our end users and businesses achieve greater business continuity by being more profitable and secure.\u201d<\/p>\n\n\n\n<p>One particular aspect of JumpCloud\u2019s Directory-as-a-Service solution that is helping Altitude Integrations attract clients is security from user life cycle management. As data breach cases proliferate in the news, organizations are increasingly concerned with how the cloud can improve the security of their identities and help mitigate risk.<\/p>\n\n\n\n<p>\u201cClients often come to us for help with their security. It\u2019s not that they don\u2019t trust their employees, but when an employee leaves, it\u2019s crucial to have the ability to shut their access off as soon as possible. So, JumpCloud also really helps with the identity management piece,\u201d Ramberg said.<\/p>\n\n\n\n<p>Ramberg sees this concentration around security and identity management only growing for MSPs and their client organizations. By simplifying the end user\u2019s workflow and password management using one set of credentials, JumpCloud directly reduces the risk at hand.<\/p>\n\n\n\n<p>\u201cSecurity always comes down to the weakest link, which is unfortunately the end user. If you can narrow their tools, you narrow the error gap and the risk,\u201d Ramberg explained. \u201cSo, by having a product like JumpCloud that simplifies identity management with a single pane of glass, you can really increase security where end users are concerned.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/11\/money-bag-calculator.png\" alt=\"IAM CAL ROI\" class=\"wp-image-24479\" style=\"width:226px;height:226px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/11\/money-bag-calculator.png 500w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/11\/money-bag-calculator-80x80.png 80w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/11\/money-bag-calculator-300x300.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"future\">The Future<\/h2>\n\n\n\n<p>From watching the cloud migration firsthand with Altitude Integration\u2019s own clients, Ramberg is well aware of how the IT industry is changing. In order to remain aligned with an increasing demand for cloud-based services, Ramberg advises other MSPs to follow their lead and start adapting as soon as possible.<\/p>\n\n\n\n<p>\u201cAlready in 2018, 50% of IT spending is cloud-based. With how fast demand for cloud-based IT has grown, you can easily imagine&nbsp;that cloud IT spend will hit 90 to 100% over the next 3 years,\u201d Ramberg asserted. \u201cYou\u2019re not going to see a lot of on-prem hardware, so MSPs need to be more integrators, less actual engineers, and they need to learn how to leverage other people\u2019s products.\u201d<\/p>\n\n\n\n<p>In the past, in part from Active Directory\u2019s on-prem restrictions, the break-fix model practically encouraged a reliance on servers and products that may require regular maintenance. Remaining on-call for emergencies simply isn\u2019t sustainable however, and Ramberg sees long-term client relationships being built from more reliable products and trustworthy services.<\/p>\n\n\n\n<p><em>&#8220;So, we\u2019re still young with JumpCloud, but I think with the way the industry is ramping up, JumpCloud is really going to help our clients, and consequently help us, expedite growth over the next six months.&#8221;<\/em><\/p>\n\n\n\n<p>Ramberg continued, \u201cMSPs need to grow tighter with their partners and learn their products, but they do not necessarily have to maintain those products. Instead, they should focus on integrating those products to create a better IT environment for businesses, enabling their clients and themselves to operate more efficiently in the end.\u201d<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-paper-airplane.png\" alt=\"\" class=\"wp-image-21180\" style=\"width:239px;height:239px\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-paper-airplane.png 500w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-paper-airplane-80x80.png 80w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-paper-airplane-300x300.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-paper-airplane-60x60.png 60w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"more\">More Info<\/h2>\n\n\n\n<p>Want to learn more about JumpCloud? <a href=\"https:\/\/jumpcloud.com\/demo\">Try a demo<\/a>!<br>Ready to get started as a partner? Apply\u00a0<a href=\"https:\/\/jumpcloud.com\/partners\/apply\">here.<\/a><br>Still need a bit more info? Get an overview at\u00a0<a href=\"https:\/\/jumpcloud.com\/partners\">our Partners page.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>While MSPs may seem entirely technical, they are still businesses. Thus, their tools, like JumpCloud Directory-as-a-Service, must be evaluated.<\/p>\n","protected":false},"author":71,"featured_media":21606,"template":"","categories":[42],"collection":[],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Partner Case Study: Cloud Forward Integrator - JumpCloud<\/title>\n<meta name=\"description\" content=\"While MSPs may seem entirely technical, they are still businesses. 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