- \n
- Organization: Altitude Integrations<\/li>\n\n\n\n
- Size: 11 employees; approx. 125 clients<\/li>\n\n\n\n
- Location: HQ in Boulder, CO, USA<\/li>\n\n\n\n
- Problem: Altitude Integrations needed to replace Active Directory and transform their business model from break-fix to cloud-forward integrators.<\/li>\n\n\n\n
- Goal: Altitude Integrations is determined to revamp their product stack and move all clients to the cloud.<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/10\/jank2.png\")
Jan Kalkus
Lead Technician<\/em><\/figcaption><\/figure><\/div>\n\n\nBackground<\/h2>\n\n\n\n
\u201cI am the lead technician at Altitude Integrations, so I look into all of our technology options and offerings, as well as planning our roadmap,\u201d Jan said. \u201cWe like to focus on cloud-based productivity suites, so we do a lot with G Suite, email, documents, and we focus on business continuity, transformations, and technology integrations.\u201d<\/p>\n\n\n\n
As described in the accompanying business case study with CEO and Owner, Brett Ramberg, Altitude Integrations has recently transformed their business model and is now focusing entirely on providing cloud-based services and being a cloud-forward integrator.<\/p>\n\n\n\n
\u201cWe focus on a lot of cloud-based services because they scale well, they don\u2019t require much\u2014if any\u2014on-premises resources, and they\u2019re very resilient towards any sort of outage or disruption in service.\u201d<\/em><\/p>\n\n\n
\n![\"How](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/cloud-with-red-and-blue-arrows.png\")
<\/figure><\/div>\n\n\nThe Challenge<\/h2>\n\n\n\n
Being based out of the Boulder area, Altitude Integration\u2019s local clientele is built around startups looking to onboard employees as fast as possible, as well as large organizations that look easily scalable and manageable with identity and access management solutions.<\/p>\n\n\n\n
\u201cWe initially looked into JumpCloud because our clients were starting small but they had plans to grow very quickly. Whether it was one location, or multiple sites around the world, our clients were looking to scale,\u201d Jan said.<\/p>\n\n\n\n
Rapid onboarding is really just the tip of the iceberg for Altitude Integration\u2019s up-and-coming client organizations. As these clients double and triple in size, other crucial internal processes, like password management and basic security, can get left by the wayside.<\/p>\n\n\n\n
\u201cSome of the biggest challenges we\u2019re facing are security and, for lack of a better word, accountability. We see all sorts of problems arise when people try to rename or reuse accounts or credentials.\u201d<\/p>\n\n\n\n
Small organizations growing at high speeds tend to struggle with the traditional, on-prem maintenance requirements of Active Directory. Altitude Integrations saw this firsthand, and soon realized there had to be a better way. Not just for their clients, but for their own business as well.<\/p>\n\n\n\n
\u201cWe found that using typical, traditional hardware just didn\u2019t scale well. Installing a server everywhere required a lot of man hours to maintain, and we didn\u2019t want to run all of the infrastructure in-house in order to withstand outages,\u201d Jan explained. \u201cWe needed something that was highly scalable and highly available.\u201d<\/p>\n\n\n
\n![\"Identity](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/red-gears.png\")
<\/figure><\/div>\n\n\nThe Solution<\/h2>\n\n\n\n
Comprehensive Flexibility<\/h3>\n\n\n\n
Once Altitude Integrations made up their minds that the cloud was the only true way to enable their clients to scale effectively, they then took the time to survey the best options for integrating cloud-based services into their product stack. Many services were able to check off some of the boxes, but only JumpCloud could provide everything Altitude Integrations needed to fully migrate their clients to the cloud.<\/p>\n\n\n\n
“So we certainly looked at competing services, and there were plenty of solutions that offered part of what we needed, but there wasn\u2019t a competitor that could offer all of the features and services that JumpCloud did with one solution. In the end, that\u2019s what sold us on JumpCloud.”<\/em><\/p>\n\n\n\n
Jan went on to explain that because JumpCloud is protocol-driven, Partners like Altitude Integrations are free to select technologies of their choice for integration. As a result, Altitude Integration\u2019s product stack, offerings, and business are more flexible, and can support a wider range of customer needs.<\/p>\n\n\n\n
\u201cOne reason I love JumpCloud is that it supports many standard protocols, like SAML, RADIUS, and LDAP, and supports our specific vendor partnerships. That\u2019s been huge for us because it doesn\u2019t lock us in,\u201d Jan said. \u201cIf we find a partner that does something better than another, we can switch and still use JumpCloud for our identity and access management. With JumpCloud, we have more freedom, and so do our clients.\u201d<\/p>\n\n\n
\n![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/10\/felixibility.png\")
<\/figure><\/div>\n\n\nEase of Use<\/h3>\n\n\n\n
Jan discovered that not only was JumpCloud more flexible than the alternatives they surveyed, but JumpCloud was also easier to use and faster to operate.<\/p>\n\n\n\n
“Working with JumpCloud as opposed to the alternatives is just quicker and simpler. I can log in with my credentials, I can set policies for one machine, one group, or the whole company, and I don\u2019t have to wait or retry things.”<\/em><\/p>\n\n\n\n
Jan continued, \u201cFor example, when we\u2019re deploying JumpCloud with a lot of sites, we\u2019ll use a software distribution tool that allows us to set up a package that takes care of deploying the JumpCloud agent, and everything on the backend. The beautiful thing is I can accomplish this anywhere. I could be in the office, at home, or I could even be out on a bike ride somewhere and, all I have to do is just flip the necessary switch.\u201d<\/p>\n\n\n\n
As stated previously, finding a solution that secured access to resources and limited risk for the end user was a crucial element for Altitude Integrations to manage their clients. Thankfully, JumpCloud\u2019s single sign-on (SSO) capability and cloud-based access were able to meet their needs and more.<\/p>\n\n\n\n
\u201cThe biggest improvement for us and our clients is providing them with one set of credentials that they have to remember. They don\u2019t have to keep track of all sorts of different accounts and passwords,\u201d Jan said. \u201cAlso, our clients like the fact that JumpCloud is cloud-based. So, as long as they have an internet connection, our clients can access all of the services JumpCloud provides,\u201d Jan said.<\/p>\n\n\n
\n![\"Virtual](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-tools.png\")
<\/figure><\/div>\n\n\nReplacing Active Directory<\/h3>\n\n\n\n
While Active Directory has been a mainstay of IT organizations for the past 20 years, MSPs and their client organizations alike are doing everything they can to move past it\u2019s limitations in the modern era. Altitude Integrations needed to find the right tool to make this possible, and JumpCloud was able to provide them with an effective migration and identity management solution.<\/p>\n\n\n\n
\u201cA huge piece of JumpCloud\u2019s appeal to MSPs is the software agent that lives locally on the machine. We have one client that always had problems purchasing the right thing or justifying the purchase. For instance, getting the right Windows license for their Active Directory environment was always a problem\u2014but now, it\u2019s a non-issue,\u201d Jan said. \u201cNow, they can get devices that are non-Windows because they can just use the software agent and get the same functionality. In our opinion, JumpCloud works even better because it can manage systems regardless of where they are. Users can take their systems home, and JumpCloud still has control over them. You couldn\u2019t do that as easily with Active Directory.\u201d<\/p>\n\n\n\n
Jan further expanded on how JumpCloud has helped Altitude Integrations overcome roadblocks with Active Directory, and explained how integrating with Macs has never been easier with JumpCloud\u2019s software agent.<\/p>\n\n\n\n
\u201cFortunately, all of the maintenance you\u2019d have to take care of with Active Directory or building your own LDAP server is taken care of with JumpCloud. Also, it\u2019s much easier to make changes and add any sort of machine,\u201d Jan explained. \u201cIn the past, managing Macs with Active Directory was always a challenge, and sometimes it didn\u2019t even work; but now, we don\u2019t have to worry about that because of JumpCloud\u2019s cross-platform support. We can install the agent on a Mac and the agent handles all of the complicated pieces like permissions and changing keychains.\u201d<\/p>\n\n\n
\n![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/server-with-red-buttons.png\")
<\/figure><\/div>\n\n\nG Suite Integration<\/h3>\n\n\n\n
Another key feature of JumpCloud\u2019s Directory-as-a-Service platform that empowered Altitude Integrations to streamline client management was the deep integration capability with productivity suites, such as G Suite and Office 365.<\/p>\n\n\n\n
\u201cWe love that JumpCloud seamlessly hooks into G Suite so that we can provision and deprovision users. We also do a lot of work with Cisco Meraki hardware and their enterprise system management, which, again, all ties into JumpCloud. We can install a single software agent, and through that we can add users, remove users, set permissions, and even set up per-user access to the networking infrastructure.\u201d<\/p>\n\n\n
\n![\"\"](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/g-suite-office-365-gray-forever-1030x579.gif\")
<\/figure><\/div>\n\n\nThe Result<\/h2>\n\n\n\n
Over the course of these first few months, Jan has already started to see some major improvements in terms of Altitude Integration\u2019s operational efficiency and ability to quickly turnaround client requests. From remote management to rapid onboarding and offboarding, JumpCloud is giving Altitude Integrations the tools needed for full-scale, cloud-based client management.<\/p>\n\n\n\n
“JumpCloud\u2019s way more efficient than how we\u2019ve had to work with other tools in the past.”<\/em><\/p>\n\n\n\n
Jan continued, \u201cWe used to have to take hours or days to get something turned around, and now I can do the same thing within minutes. So it\u2019s been huge for me\u2014I don\u2019t have to go onsite, I can do it all from my office, so it\u2019s been instrumental in getting the most out of our time.\u201d<\/p>\n\n\n\n
Onboarding is one area of client management that required extra effort in the past, and remains an active process for Altitude Integration\u2019s clientele of startup organizations. Since Altitude Integrations has been using JumpCloud, however, onboarding has been converted from a pain point to a point of pride.<\/p>\n\n\n\n
\u201cMost of the client feedback has been centered around how much quicker and easier it is to onboard a new hire. As long as the new hire has an email account, I can onboard them to any of the systems that are integrated with JumpCloud,\u201d Jan said. \u201cThe client just has to tell their new hire to check their email and follow the instructions. After that, the new hire can log on to the machines that they need to and access network resources. That\u2019s been the biggest feedback we\u2019ve had, adding and even removing users has become quicker and simpler for us and for the client.\u201d<\/p>\n\n\n\n
Being on-call for emergencies and fixing faulty servers used to be the norm for MSP technicians like Jan. But now with JumpCloud at the center of their product stack, Jan is seeing greater client stability firsthand and receiving positive feedback from a range of grateful clients.<\/p>\n\n\n\n
\u201cThe main priority for us is building resilient infrastructure for our clients, and JumpCloud let\u2019s us do that. We don\u2019t have to worry about an update or the internet going down,\u201d Jan said. \u201cJumpCloud is very scalable and accessible, and that\u2019s important to the client. If we don\u2019t have to bog clients down with the details, they\u2019re happier, because they don\u2019t have to worry about interruption to their business or IT service.\u201d<\/p>\n\n\n
\n![\"JumpCloud](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2018\/09\/blue-lightbulb.png\")
<\/figure><\/div>\n\n\nMore Info<\/h2>\n\n\n\n
Ready to get started as a partner? Apply\u00a0here.<\/a>
Still need a bit more info? Get an overview at\u00a0our Partners page<\/a> or try a free demo<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"See how Directory-as-a-Service has affected local Colorado MSP, Altitude Integrations, from the perspective of their lead IT technician, Jan Kalkus.<\/p>\n","protected":false},"author":71,"featured_media":21613,"template":"","categories":[42],"collection":[],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[2512],"acf":[],"yoast_head":"\n
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