{"id":117923,"date":"2024-11-27T10:36:00","date_gmt":"2024-11-27T15:36:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=117923"},"modified":"2025-01-21T14:44:14","modified_gmt":"2025-01-21T19:44:14","slug":"midi-health-secures-data-with-jumpcloud","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/midi-health-secures-data-with-jumpcloud","title":{"rendered":"Midi Health secures sensitive data & ensures HIPAA compliance"},"content":{"rendered":"\n

Midi Health<\/a> is a women\u2019s healthcare technology company that delivers a virtual care platform designed for those experiencing perimenopause and menopause. <\/p>\n\n\n\n

\u201cRight now, we\u2019re the only people doing this,\u201d says Ted Robinson, director of IT. \u201cIt\u2019s a pretty amazing company to be a part of. We\u2019re leading the way and making such a big impact. We are changing people\u2019s lives, and that\u2019s amazing.\u201d  <\/p>\n\n\n\n

Founded in 2021 and headquartered in Menlo Park, California, Midi Health has 600 employees, with plans to add an additional 100 headcount by the end of 2025. In April 2024, Midi Health closed a $60 million Series B round, bringing its total funding to $100 million.<\/p>\n\n\n\n

Building a secure IT environment from the ground up<\/h2>\n\n\n\n

When Robinson joined Midi Health as IT manager in May 2023, he was the company\u2019s 48th employee. Coming into a greenfield environment, he was able to plan out and implement infrastructure of his choosing.<\/p>\n\n\n\n

\u201cAt the time, we were 100% BYOD,\u201d Robinson says. \u201cWe didn\u2019t have any actual directory services that tied everything together. We just used Google Workspace as a directory.\u201d<\/p>\n\n\n\n

Choosing JumpCloud as the core of a brand-new environment<\/h2>\n\n\n\n

Having used JumpCloud at a previous company, Robinson knew it would be the perfect tool to architect an environment around. <\/p>\n\n\n\n

\u201cI figured if we could have JumpCloud be the central point of contact for all of our different environments, we could build out something that\u2019s very scalable and sustainable,\u201d he continues.<\/p>\n\n\n\n

So, the Midi Health team opted to do precisely that, and they haven\u2019t looked back since.<\/p>\n\n\n\n

Keeping sensitive healthcare data safe & ensuring compliance<\/h2>\n\n\n\n

As a company that operates in the healthcare space, Midi Health needs to keep all sensitive HIPAA-protected data safe and all company resources secure. Using several JumpCloud features in tandem, that task is much easier to accomplish.<\/p>\n\n\n\n

For starters, the company is leveraging JumpCloud\u2019s single sign-on<\/a> (SSO) capabilities to ensure only authorized users can access applications.<\/p>\n\n\n\n

\n

The documentation that JumpCloud has about SSO integrations with all these other applications is awesome. Most of the time, it\u2019s way better than the application we\u2019re trying to integrate with. That was a big part of us being so successful and quickly connecting all these different apps through SSO.<\/p>\nTed Robinson, director of IT<\/cite><\/blockquote>\n\n\n\n

Additionally, the team is also using JumpCloud for mobile device management<\/a> (MDM), multi-factor authentication<\/a> (MFA), and certificate management for WiFi access.<\/p>\n\n\n\n

Accelerated onboarding<\/h3>\n\n\n\n

Using JumpCloud\u2019s zero-touch enrollment<\/a> capabilities, the Midi Health team is able to ship MacBooks to employees without having to lift a finger.<\/p>\n\n\n\n

\u201cThat person could connect to WiFi immediately, and that computer is managed,\u201d Robinson says. \u201cWindows is a little different; we have to load the agent. But even that is very lightweight. Just connect to WiFi, click on JumpCloud, enroll it, then they are deployed. With that, they get our set of security policies<\/a>, they get our applications, and we don\u2019t have to do anything at that point.\u201d <\/p>\n\n\n\n

The team also uses commands<\/a> to execute scripts remotely. For example, they push out time-zone changes to devices without having to elevate user privileges even temporarily.<\/p>\n\n\n\n

\u201cWe never have any person as a local admin on their machine,\u201d he continues.\u00a0<\/p>\n\n\n\n

Streamlined IT operations with groups<\/h3>\n\n\n\n

Midi Health is using user groups<\/a> and device groups to streamline IT operations and protect sensitive resources.<\/p>\n\n\n\n

\u201cWe manage our application access through certain groups, and we manage the access of certain devices through different groups,\u201d says Adrian Valencia, an IT support specialist at Midi Health. \u201cA lot of our policies are based around groups as well. We have a lot of static groups and we also have a few dynamic groups<\/a> based on either the type of device that you are using or the applications that your department should get.\u201d<\/p>\n\n\n\n

The company is also starting to roll out role-based access controls.<\/p>\n\n\n\n

\u201cWe\u2019ve kind of moved to role-based access control where we separate people out completely and they get a set of permissions and access to programs based on their actual role,\u201d Robinson explains. \u201cSo it\u2019s less overhead management to even just set people up and get them assigned to the correct things.\u201d<\/p>\n\n\n\n

Conditional access<\/h3>\n\n\n\n

Midi Health also uses conditional access policies<\/a> to ensure employees are only able to access company resources using company devices, further securing its environment.<\/p>\n\n\n\n

\n

We have a conditional access policy that will allow users to enter our environment using JumpCloud-managed devices. If they are not using a JumpCloud-managed device, it denies them access to the applications inside the user portal.<\/p>\nAdrian Valencia, IT support specialist<\/cite><\/blockquote>\n\n\n\n

To fulfill their mission, Midi Health uses a web-based healthcare platform; access to it is managed through SSO in JumpCloud.<\/p>\n\n\n\n

\u201cWe were able to restrict logins to only from JumpCloud devices, and that was really a game-changer for us and ensuring that the only people that access our resources are using a computer that has anti-virus fully up to date and that they\u2019re a current employee,\u201d Robinson says. \u201cWe were able to enforce a bunch of other policies behind that that we could then show our partners, show our HIPAA certification, and ensure that the only people that are accessing our programs are the ones who meet our security policies.\u201d<\/p>\n\n\n\n

Compliance made easy<\/h3>\n\n\n\n

Each year, Midi Health employees need to complete an annual HIPAA training. Using JumpCloud, Robinson and his team are able to ensure everyone complies.<\/p>\n\n\n\n

\u201cIf they haven\u2019t completed their training, we\u2019ll actually put them in a quarantine group where they only have access to the JumpCloud portal and the training,\u201d he says. \u201cThey can\u2019t even rejoin our environment until they have completed the training.\u201d<\/p>\n\n\n\n

Though the team hasn\u2019t had to remotely wipe any devices yet, they have used the remote lock capabilities on occasion.<\/p>\n\n\n\n

\u201cWithin seconds, it locks down the device and secures it,\u201d Valencia says. \u201cThat\u2019s awesome.\u201d<\/p>\n\n\n\n

Directory Insights & System Insights<\/h3>\n\n\n\n

The Midi Health team uses Directory Insights<\/a> and System Insights<\/a> to make sure the environment always operates in optimal condition. For example, they can determine at a glance where any orphan devices are, whether SSO connections are functioning properly, and if there are issues with people logging in.<\/p>\n\n\n\n

\u201cWe also use it just to ensure that people were suspended in a timely manner,\u201d Valencia continues. \u201cIf their contract ends on the 15th, we want to ensure that they were suspended on the 15th and we can verify that easily.\u201d<\/p>\n\n\n\n

Patch management<\/h3>\n\n\n\n

Midi Health uses patch management<\/a> to automatically enforce updates, ensuring everyone\u2019s device is protected.<\/p>\n\n\n\n

\n

Not only is our environment the most up-to-date environment of any company I\u2019ve ever worked at, we have had seriously less problems.<\/p>\nTed Robinson, director of IT<\/cite><\/blockquote>\n\n\n\n

\u201cWe can prove compliance using the device portal and show that all of our computers are on the most recent patch level. That\u2019s awesome for us. And that hasn\u2019t changed as we\u2019ve gone from 10 computers to over 900 devices,\u201d\u00a0Robinson says.<\/p>\n\n\n\n

Remote Assist<\/h3>\n\n\n\n

The Midi Health team leverages Remote Assist<\/a> to ensure that employees stay productive all day long. When users have issues, the IT team often takes the \u201clet me just do it for you\u201d approach by remoting in and fixing the problem on their own without having to talk someone through a fix.<\/p>\n\n\n\n

\u201cSince we\u2019re a large healthcare provider, our clinicians are scheduled very tightly and only have a few minutes between patients,\u201d Robinson explains. \u201cOur goal is to drive patient satisfaction and we\u2019re using tools like Remote Assist to make sure that clinicians stay on schedule. We use it to make sure that they meet that next appointment without having to reschedule.\u201d<\/p>\n\n\n\n

Premium Support<\/h3>\n\n\n\n

Whenever it comes to any piece of technology, it\u2019s only a matter of time before users and even IT admins need a helping hand. Thanks to JumpCloud\u2019s Premium Support<\/a>, the Midi Health team has been able to easily navigate any issues that have come their way.<\/p>\n\n\n\n

\u201cI think one of the most powerful, best things about JumpCloud is the Premium Support,\u201d Robinson says. \u201cIt is by far the number-one reason why we renew with you guys every year with the package we do. The text-based support is helpful. It\u2019s fast. It\u2019s easy to use. It is by far the best support of any of the companies that we pay for support. I just haven\u2019t felt that support from a company before to where it\u2019s like, you\u2019re invested as we are to solve these problems and not just give us an answer to go away.\u201d<\/p>\n\n\n\n

With JumpCloud, the Midi Health team has an IT management tool that meets their needs today and in the future.<\/p>\n\n\n\n

\u201cEverything JumpCloud is rolling out is stuff we\u2019re looking to do and it aligns with where we want to go,\u201d Valencia explains. <\/p>\n\n\n\n

For Robinson, JumpCloud\u2019s features help the organization continuously reduce its administrative overhead. So when each new feature rolls out, the team is eager to test them out.<\/p>\n\n\n\n

\u201cWhen JumpCloud releases a new feature, we want to know about it right away so we can immediately add it to our planning,\u201d he says. \u201cIf a new feature looks like it\u2019s going to be useful for us \u2014 and I mean, most of the things that JumpCloud has released are \u2014 we\u2019ve added it.\u201d<\/p>\n\n\n\n

About JumpCloud<\/h2>\n\n\n\n

JumpCloud\u00ae delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.\u00a0<\/p>\n\n\n\n

To see the power of JumpCloud yourself, request a demo<\/a> or start a 30-day trial<\/a> today.<\/p>\n","protected":false},"excerpt":{"rendered":"

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