{"id":115699,"date":"2024-09-20T12:07:51","date_gmt":"2024-09-20T16:07:51","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=resource&p=115699"},"modified":"2024-09-20T12:07:56","modified_gmt":"2024-09-20T16:07:56","slug":"asheville-recovery-center-uses-jumpcloud","status":"publish","type":"resource","link":"https:\/\/jumpcloud.com\/resources\/asheville-recovery-center-uses-jumpcloud","title":{"rendered":"Asheville Recovery Center uses JumpCloud to manage identities and devices, protect sensitive patient data & ensure HIPAA compliance"},"content":{"rendered":"\n

Asheville Recovery Center<\/a> is a treatment center in North Carolina that helps struggling individuals beat drug addiction and alcoholism through a rehabilitation program. Founded in 2016, Asheville Recovery Center has helped clients from all 50 states.<\/p>\n\n\n\n

Needing to simplifying IT management across six facilities<\/h2>\n\n\n\n

When Taylor Rummelt joined Asheville Recovery Center in 2017, he had all different kinds of responsibilities, including managing IT.<\/p>\n\n\n\n

\u201cI took over the networking here, ran all the cables, got the cameras set up, configured the network, changed our entire infrastructure from just like a generic WiFi router in the back corner of the office to a mesh network,\u201d he explains.<\/p>\n\n\n\n

A couple years later, Asheville Recovery Center forged a partnership with another local organization that had had six different locations spread out across Boston, North Carolina, and Tennessee. Rummelt was tasked with overseeing IT for the partnership.<\/p>\n\n\n\n

\u201cWe had to get real creative with the infrastructure there,\u201d says Rummelt, who\u2019s worked in the private substance abuse facility industry for 12 years across all roles \u2014 from overnight technician to executive director and everything in between \u2014 and currently serves as head of digital marketing.  <\/p>\n\n\n\n

Choosing feature-rich JumpCloud to centralize IT<\/h2>\n\n\n\n

In particular, Rummelt was looking for a better solution to identity management<\/a> and device management<\/a>. Initially, the partner organizations were using Google Credential Provider for Windows for both purposes, which \u201ckind of worked but not really.\u201d\u00a0<\/p>\n\n\n\n

Due to the way they operate, staff members routinely share devices as they go about their days, logging in and creating accounts as needed.<\/p>\n\n\n\n

\u201cThe problem is that every time that happens, I have to physically be there or remote into that computer to then go in and remove those users when their sessions are done so no one else could log into their accounts,\u201d Rummelt continues. \u201cIt was very cumbersome.\u201d<\/p>\n\n\n\n

Seeking a better way forward, Rummelt began to look for a solution that would enable him to manage identities and devices in the cloud. As a self-described Apple and Google guy, he didn\u2019t really want to learn the ins and outs of Azure; but even if the organization did end up going in that direction, it still wouldn\u2019t help them manage the Apple side of the house.<\/p>\n\n\n\n

\u201cWith Azure, I wasn\u2019t able to manage iPads, I wasn\u2019t able to manage Mac devices, and I wasn\u2019t able to manage iPhones,\u201d Rummelt says, adding that he didn\u2019t want to use multiple solutions unless he had no choice. \u201cHaving to manage things in two different portals would drive me nuts. There\u2019s nothing I hate more than having to accomplish one goal by using a fractured system.\u201d <\/p>\n\n\n\n

After considering options like Splashtop, NinjaRMM, and Kandji, Rummelt ultimately came across JumpCloud \u2014 which \u201cchecked all of my boxes.\u201d <\/p>\n\n\n\n

\u201cI started messing around with JumpCloud and fell in love,\u201d he continues. \u201cWith JumpCloud, I could manage a six-facility infrastructure by myself without needing to spend $75,000 a year on somebody\u2019s dedicated salary.\u201d<\/p>\n\n\n\n

Protecting sensitive healthcare data & ensuring HIPAA compliance<\/h2>\n\n\n\n

Though that partnership has ended, Asheville Recovery Center has used JumpCloud ever since. Today, it\u2019s primarily used for identity and device management, Rummelt says, adding that he manages 200 users through the platform. The organization also uses JumpCloud for policy management<\/a>, patch management<\/a>, and software updates<\/a>.<\/p>\n\n\n\n

Before rolling out JumpCloud, \u201ctoo many people had admin access,\u201d Rummelt explains. These excess privileges caused a number of productivity-killing issues.<\/p>\n\n\n\n

\u201cI\u2019d go into somebody\u2019s computer and there would be every antivirus software you could possibly think of installed on it,\u201d he explains. \u201cI was like, \u2018Why do you have Norton and Windows Defender and McAfee and Malwarebytes?\u2019 They were like, \u2018I don\u2019t know. I just thought the more, the better.\u2019\u201d <\/p>\n\n\n\n

JumpCloud has enabled Rummelt to solve these kinds of problems entirely, ensuring optimal device performance.<\/p>\n\n\n\n

\u201cThe ability for us to set permissions at the terminal level was a massive game-changer.\u201d <\/p>\n\n\n\n

Improved onboarding and offboarding<\/h3>\n\n\n\n

With JumpCloud, Rummelt\u2019s been able to expedite both the onboarding and offboarding processes. Recently, the organization moved to BambooHR, which seamlessly connects with JumpCloud<\/a>. As a result, once a new user record is created in Bamboo, their account automatically populates in JumpCloud, and Rummelt can extend that identity across everything connected to JumpCloud.<\/p>\n\n\n\n

\u201cIt\u2019s one less step that we have to do for onboarding,\u201d Rummelt says. \u201cWhen we want to remove somebody from the system or add somebody to the system, I can do it from my iPad, from my phone, from my computer \u2014 even from another state. At the time, that was super convenient because Massachusetts is quite a ways away from North Carolina.\u201d<\/p>\n\n\n\n

Compliance made easy<\/h3>\n\n\n\n

As an organization that operates in the healthcare industry, Asheville Recovery Center is laser-focused on protecting sensitive client data to comply with HIPAA mandates<\/a>.<\/p>\n\n\n\n

\u201cWe need to make sure that people are accessing protected health information from secure devices \u2014 even if they\u2019re at their home and want to access files to do notes or something,\u201d Rummelt says, adding that he\u2019s configured JumpCloud to ensure only authorized users can access sensitive information from authorized devices.<\/p>\n\n\n\n

Due to the nature of their work, some of the organization\u2019s employees are in recovery themselves; they\u2019ve gone through the program and want to give back to the community. Unfortunately, the risk of relapse never fully goes away.<\/p>\n\n\n\n

\u201cWe don\u2019t want somebody who\u2019s actively relapsing to have unattended access to our devices or protected health information, client charts, emails, and things like that,\u201d he continues. \u201cWe want to make sure that all that stuff is secured and, if need be, we can disconnect certain devices and lock out certain users. And we can do whatever we need to do with JumpCloud.\u201d  <\/p>\n\n\n\n

A stronger security posture<\/h3>\n\n\n\n

Using JumpCloud, Rummelt has instituted several policies to improve the organization\u2019s overall security posture.<\/p>\n\n\n\n

For starters, rather than giving workers free reign to load apps onto their devices, he pushes out approved software to them, ensuring they have access to the tools they need to work \u2014 including Chrome, the Adobe suite, and the security camera software the facility uses to monitor client behavior. <\/p>\n\n\n\n

Additionally, Rummelt has disabled USB drives on devices so that no one can steal data by copying it to a thumb drive or compromise machines by loading malware onto them via USB. <\/p>\n\n\n\n

\u201cAt the same time, if a client somehow got hold of an iPad or something and figured out the access code, we can go in and force a password change,\u201d he says. \u201cWe can do what we need to do to secure any type of data by following a very easy process.\u201d<\/p>\n\n\n\n

On top of this, Rummelt has also implemented multi-factor authentication<\/a> as a requirement to \u201clog into anything sensitive,\u201d further strengthening the organization\u2019s security stance.<\/p>\n\n\n\n

A platform that keeps growing<\/h3>\n\n\n\n

In JumpCloud, Rummelt has found a feature-rich solution that not only makes his life easier but also enables him to future-proof IT management.<\/p>\n\n\n\n

\u201cAnother thing that\u2019s great is constantly getting updates from JumpCloud \u2014 hey, here\u2019s what\u2019s coming soon,\u201d Rummelt continues. <\/p>\n\n\n\n

Would Rummelt recommend JumpCloud to other IT administrators?<\/p>\n\n\n\n

\u201cEverywhere I go, I tell people about JumpCloud,\u201d Rummelt says. \u201cI\u2019ve not found an alternative that has the same UI or UX. It\u2019s very smooth and very user-friendly, and it\u2019s got a giant big green button when you want to add a new device or a user. I have zero bad things to say about JumpCloud. It checks all of my boxes, and it\u2019s correctly priced \u2014 no questions about it.\u201d<\/p>\n\n\n\n

About JumpCloud<\/h2>\n\n\n\n

JumpCloud\u00ae delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud is IT Simplified.<\/p>\n\n\n\n

To see the power of JumpCloud yourself, request a demo<\/a> or start a 30-day trial<\/a> today.<\/p>\n","protected":false},"excerpt":{"rendered":"

Read more about why Asheville Recovery Center, a treatment center in North Carolina, uses JumpCloud to manage identities and devices and ensure HIPAA compliance.<\/p>\n","protected":false},"author":168,"featured_media":115712,"template":"","categories":[],"collection":[2775],"wheel_hubs":[],"platform":[],"resource_type":[2313],"funnel_stage":[],"coauthors":[2726],"acf":[],"yoast_head":"\nAsheville Recovery Center Uses JumpCloud to Manage Devices<\/title>\n<meta name=\"description\" content=\"Read more about why Asheville Recovery Center, a treatment center in North Carolina, uses JumpCloud to manage identities and devices and ensure HIPAA compliance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/resources\/asheville-recovery-center-uses-jumpcloud\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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