{"id":56390,"date":"2021-11-18T08:00:00","date_gmt":"2021-11-18T13:00:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=press-release&#038;p=56390"},"modified":"2021-12-01T12:57:32","modified_gmt":"2021-12-01T17:57:32","slug":"it-admins-most-thankful-for-jobs-remote-work-in-jumpclouds-2021-holiday-it-admin-survey","status":"publish","type":"press-release","link":"https:\/\/jumpcloud.com\/press\/it-admins-most-thankful-for-jobs-remote-work-in-jumpclouds-2021-holiday-it-admin-survey","title":{"rendered":"IT Admins Most Thankful for Jobs, Remote Work in JumpCloud\u2019s 2021 Holiday IT Admin Survey"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>IT admins remain committed to enabling and securing remote work despite few pay increases and feeling overwhelmed<\/em><\/p>\n\n\n\n<p><strong>LOUISVILLE, Colo. \u2013 Nov. 18, 2021 \u2013 <\/strong><a href=\"https:\/\/jumpcloud.com\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud<\/a> today announced the findings of its 2021 Holiday IT Admin Survey. Almost two years into the pandemic, IT teams responsible for securing remote work report having the greatest gratitude for their job, for remote work, and for their ability to secure their workplace in the new hybrid model.&nbsp;<\/p>\n\n\n\n<p>The survey asked 509 U.S.-based and 503 U.K.-based IT professionals about what they were most thankful for in IT and what IT gifts they would most like this holiday season.<\/p>\n\n\n\n<p><strong>Key findings<\/strong><\/p>\n\n\n\n<ul><li><strong>IT admins are most thankful for their job, their companies, and their fellow employees.<\/strong> For U.S. respondents, the three items for which IT admins are most thankful are their job (27%), security (21%), and remote work (20%).&nbsp;<\/li><\/ul>\n\n\n\n<ul><li><strong>Confidence in delivering a good remote experience for employees.<\/strong> Overall, 70% agree or strongly agree they\u2019ve been able to meet or exceed employee expectations for ongoing support in a remote or hybrid work environment.<\/li><\/ul>\n\n\n\n<ul><li><strong>Respondents in the U.S. are more confident they\u2019re meeting employee expectations (79% agree or strongly agree) than their U.K. counterparts (68% agree or strongly agree).<\/strong>&nbsp;<\/li><\/ul>\n\n\n\n<ul><li><strong>Though overwhelmed, IT admins are thankful for their job. <\/strong>55% of all respondents report feeling somewhat or very overwhelmed. In the U.S., it\u2019s 57% and 52% in the U.K.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li><strong>Overall job satisfaction is shared widely.<\/strong> 82% of IT admins report having the same or increased level of happiness. In the U.S., 86% report they\u2019re as happy or happier than a year ago, and 78% in the U.K.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li><strong>The happiness isn\u2019t necessarily coming from higher wages. <\/strong>Since the start of the pandemic, 43% report their salaries have stayed the same, and 37% report seeing an increase, and for those that saw an increase, most (15%) received a raise of only 5% or less.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li><strong>Admins feel critical to operations. <\/strong>Overall, IT admins report decision-makers in their organization listen to their recommendations. 76% of all respondents agreed with the statement; more in the U.S. (83%) than in the U.K. (70%).<\/li><\/ul>\n\n\n\n<ul><li><strong>U.S. admins like their gaming.<\/strong> When asked what IT gift they want for the holidays, gaming consoles and accessories were the most popular choice (23%), followed by a new laptop (17%) and a new phone (17%).&nbsp;<\/li><\/ul>\n\n\n\n<ul><li><strong>PlayStation 5 tops the list<\/strong>: For those gamers, 47% want a PS5, followed by console or computer games (22%), an Xbox (13%), a Nintendo (8%), and a gaming computer (5%).<\/li><\/ul>\n\n\n\n<ul><li><strong>U.S. admins are thoughtful:<\/strong> Many reported not wanting anything for themselves, asking for \u201ca new 50\u201d TV for my parents,\u201d \u201ca coffee mug that\u2019s a keyboard I can give my boss,\u201d or responding \u201cI think I already have everything I want and need,\u201d and \u201cI can\u2019t think of anything that I want that I don\u2019t already have.\u201d<\/li><\/ul>\n\n\n\n<ul><li><strong>They\u2019re also committed to problem solving at work: <\/strong>Of the 12% that reported wanting some kind of software for the holidays, 70% asked for applications that improved general IT operations and remote work and 24%&nbsp; wanted software to improve security. Three respondents are hoping to find a managed service provider (MSP) wrapped up in a bow.<\/li><\/ul>\n\n\n\n<ul><li><strong>Holiday wish lists may not be totally fulfilled. <\/strong>Beyond consumer electronics, holiday requests include a full airplane simulator, a self-driving car, and \u201cjust rest.\u201d&nbsp;<\/li><\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><strong>\u201c<\/strong>This survey showcases the most common traits shared by IT professionals &#8211; optimism, gratitude and determination,\u201d said Cate Lochead, chief marketing officer, JumpCloud. \u201cDespite another challenging year marked by the endless increase in security threats, constant shifts in workplace openings and closing, and the great resignation, IT teams remain thankful and confident. We see this proud spirit show up&nbsp; in the JumpCloud customer base too as IT teams are able to serve their business better by adopting a modern cloud directory platform.\u201d<\/p><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1021\" height=\"1024\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-17-at-8.07.31-PM-1021x1024.png\" alt=\"\" class=\"wp-image-56398\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-17-at-8.07.31-PM-1021x1024.png 1021w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-17-at-8.07.31-PM-300x300.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-17-at-8.07.31-PM-150x150.png 150w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-17-at-8.07.31-PM-768x770.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/11\/Screen-Shot-2021-11-17-at-8.07.31-PM.png 1432w\" sizes=\"(max-width: 1021px) 100vw, 1021px\" \/><\/figure>\n\n\n\n<p><strong>In their own words, admins detail what inspires their gratitude:<\/strong><\/p>\n\n\n\n<p><strong>They\u2019re thankful for their teammates and their job, appreciating the camaraderie of a common mission and sharing the load:&nbsp;<\/strong><\/p>\n\n\n\n<ul><li><em>\u201cI am definitely most thankful for my hardworking security team.\u201d&nbsp;<\/em><\/li><li><em>\u201cIncreased spending for security.\u201d&nbsp;<\/em><\/li><li><em>&nbsp;\u201cThe hard work of the IT staff in learning to expand our network.\u201d&nbsp;<\/em><\/li><li><em>\u201cThat I somehow still have a job.\u201d<\/em><\/li><\/ul>\n\n\n\n<p><strong>They\u2019re thankful for innovative software and applications that enabled remote work and kept it secure:<\/strong><\/p>\n\n\n\n<ul><li><em>\u201cThanks to the increasingly mature network technology, the vulnerabilities of my system have been repaired in time without causing losses.\u201d&nbsp;<\/em><\/li><li><em>\u201cTechnology emerged that made our world connected.\u201d&nbsp;<\/em><\/li><li><em>\u201cHigh speed connections and trusted software programs that performed consistently well with minor problems only.\u201d<\/em><\/li><\/ul>\n\n\n\n<p><strong>They\u2019re thankful for security, given increased work responsibilities for managing and securing remote and hybrid workforces:&nbsp;<\/strong><\/p>\n\n\n\n<ul><li><em>\u201cThat we didn\u2019t get attacked.\u201d&nbsp;<\/em><\/li><li><em>\u201cThere were no major breaches, overall continued productivity in a hybrid environment.\u201d<\/em><\/li><li><em>\u201cIt made us realize we need to tighten security and implement ways to keep our data protected when employees are working remotely.\u201d&nbsp;<\/em><\/li><li><em>\u201cThat we have senior leadership who actually understands the threat of ransomware and how it targets healthcare, and are willing to expend capital on the tools to combat it.\u201d<\/em><\/li><\/ul>\n\n\n\n<p><strong>Survey methodology<\/strong><\/p>\n\n\n\n<p>JumpCloud surveyed 1,012 U.S. and U.K. IT decision-makers across a variety of industries. The survey was conducted via Propeller Insights, Oct. 21, 2021 to Oct. 25, 2021.&nbsp;<\/p>\n\n\n\n<p><strong>About JumpCloud<\/strong><\/p>\n\n\n\n<p>The JumpCloud Directory Platform helps IT teams Make Work Happen<sup>\u00ae<\/sup> by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud<sup>\u00ae<\/sup> has a global user base of more than 120,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT admins remain committed to enabling and securing remote work despite few pay increases and feeling overwhelmed<\/p>\n","protected":false},"author":85,"featured_media":56391,"template":"","press_category":[],"funnel_stage":[],"coauthors":[2534],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Results of JumpCloud\u2019s 2021 Holiday IT Admin Survey<\/title>\n<meta name=\"description\" content=\"Discover what IT admins are most thankful for in their personal and professional lives in this year&#039;s JumpCloud Holiday IT Admin Survey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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