{"id":104970,"date":"2024-02-14T05:00:00","date_gmt":"2024-02-14T10:00:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?post_type=press-release&p=104970"},"modified":"2024-02-22T15:21:21","modified_gmt":"2024-02-22T20:21:21","slug":"jumpclouds-q1-2024-sme-it-trends-report-reveals-ai-optimism-tempered-by-security-concerns","status":"publish","type":"press-release","link":"https:\/\/jumpcloud.com\/press\/jumpclouds-q1-2024-sme-it-trends-report-reveals-ai-optimism-tempered-by-security-concerns","title":{"rendered":"JumpCloud’s Q1 2024 SME IT Trends Report Reveals AI Optimism Tempered by Security Concerns"},"content":{"rendered":"\n
AI, Security Posture, and Layoff Worries Dominate IT Teams in 2024<\/em><\/p>\n\n\n\n LOUISVILLE, Colo. \u2014 Feb. 14, 2024 \u2014 <\/strong>JumpCloud Inc.<\/a>, today announced the findings from its Q1 2024 small to medium-sized enterprise (SME) IT Trends Report, \u201cState of IT 2024: The Rise of AI, Economic Uncertainty, and Evolving Security Threats<\/a>\u201d. The report provides updated survey results and new findings to the company\u2019s biannual SME IT Trends Report, which was first released in June 2021. The latest edition of the report delves into the impact of artificial intelligence (AI) on identity management, security challenges, economic uncertainties, and the growing reliance on managed service providers (MSPs) in IT operations. <\/p>\n\n\n\n JumpCloud commissioned this biannual survey of SME IT admins to gain unique insights into the day-to-day experiences of IT professionals who power and secure operations without enterprise-level budgets and staff. The most recent survey results, polled from admins in the U.S., U.K., and India, indicates how quickly AI has impacted identity management and highlights that IT professionals have both big hopes and big fears in their response to it. With a strong majority of respondents both planning or actively implementing within the next year and advocating for AI investment, IT leaders clearly see potential benefits from deploying AI in their workplaces. But IT admins report notable concerns around their organizations\u2019 current ability to secure against related threats\u2014and personal concerns about AI\u2019s impact on their career.<\/p>\n\n\n\n \u201cWhile AI is the buzzword that grabs headlines, it\u2019s security that remains a paramount concern for IT teams given the increasing sophistication of external threats and rising regulatory pressures,\u201d said Rajat Bhargava, CEO, JumpCloud. \u201cAnd it\u2019s only getting worse. We found that 56% of admins agree that they\u2019re more concerned about their organization\u2019s security posture now than they were six months ago. To reduce this complexity and anxiety, organizations should look toward solutions that offer a unified, open identity and IT management approach. This can enhance security, mitigate operational disruptions, and alleviate admin burnout.\u201d<\/p>\n\n\n\n The results of the JumpCloud Q1 2024 SME IT Trends Report are available in JumpCloud\u2019s eBook, \u201cState of IT 2024: The Rise of AI, Economic Uncertainty, and Evolving Security Threats,\u201d which can be downloaded for free here<\/a>.<\/p>\n\n\n\n Key findings include:<\/strong><\/p>\n\n\n\n AI Adoption: Optimism and Concerns<\/strong><\/p>\n\n\n\n A vast majority of admins see AI as a net positive for their organization and think their organization is approaching AI at the right pace\u2014though this optimism is tempered by significant concerns about AI\u2019s potential impact on security and individual careers. <\/p>\n\n\n\n Topline AI findings include:<\/p>\n\n\n\n Uncertainty for IT<\/strong><\/p>\n\n\n\n The start of 2024 finds SMEs continuing to wrestle with economic uncertainties and IT teams unsure about what that means for their organizations and their operations.<\/p>\n\n\n\n Topline IT management findings include: <\/p>\n\n\n\n Security Challenges Persist as Admins Adjust Their Response <\/strong><\/p>\n\n\n\n IT teams continue to report that security concerns continue to dominate among the various challenges and responsibilities they manage. With the rise of AI and the evolving sophistication of cybersecurity threats, IT admins are adapting their responses and deploying additional layers of protection. <\/p>\n\n\n\n Topline security findings include:<\/p>\n\n\n\n MSPs Play Major Role in IT Operations<\/strong><\/p>\n\n\n\n MSPs are increasingly crucial to SME IT operations as increasing numbers of SMEs are turning to them for IT management. <\/p>\n\n\n\n Topline MSP findings include:<\/p>\n\n\n\n Survey Methodology: <\/strong><\/p>\n\n\n\n JumpCloud surveyed 1,213 SME IT decision-makers in the U.K., U.S., and India, including managers, directors, vice presidents, and executives. Each survey respondent represented an organization with 2,500 or fewer employees across a variety of industries. The online survey was conducted by Propeller Insights, from November 14, 2023 to November 27, 2023. The findings from the JumpCloud Q1 2024 SME IT Trends Report can be found in \u201cState of IT 2024: The Rise of AI, Economic Uncertainty, and Evolving Security Threats,\u201d here<\/a>.<\/p>\n\n\n\n Additional resources for IT admins:<\/strong><\/p>\n\n\n\n About JumpCloud<\/strong><\/p>\n\n\n\n JumpCloud\u00ae<\/sup> helps IT teams and managed service providers (MSPs) Make Work Happen\u00ae<\/sup> by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike.<\/p>\n\n\n\n Learn more: https:\/\/www.jumpcloud.com\/<\/a><\/p>\n\n\n\n Follow us: Blog<\/a> | Community<\/a> | Twitter<\/a> | LinkedIn<\/a> | YouTube<\/a> | Resources<\/a><\/p>\n\n\n\n\n
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