{"id":88618,"date":"2023-05-31T11:30:00","date_gmt":"2023-05-31T15:30:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=88618"},"modified":"2024-12-20T14:11:00","modified_gmt":"2024-12-20T19:11:00","slug":"better-teamviewer-alternative","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/better-teamviewer-alternative","title":{"rendered":"Is There a Better TeamViewer Alternative?"},"content":{"rendered":"\n

For most MSPs and IT admins, their remote desktop solution is a buggy and expensive necessity. Without it, IT is hamstrung. But integrating it into their company\u2019s tech stack and maintaining it drains IT resources and adds to the growing list of vendors to manage.<\/p>\n\n\n\n

Remote desktop protocol (RDP)<\/a> is likely at the center of this conundrum. It was the first tool on the scene but came with substantial performance, security, and operating system limitations. IT admins have developed proprietary technologies to overcome RDP challenges and provide remote assistance<\/a>.<\/p>\n\n\n\n

But these often require relaxing firewall rules (a security risk) or setting up complex VPN tunneling (a time-consuming, disruptive task). These solutions weigh on the admin system, impeding technicians\u2019 ability to troubleshoot from anywhere, slowing ticket resolution, and increasing the risk of cyberattacks.<\/p>\n\n\n\n

At this point, modern IT teams and MSPs are looking for alternatives that can scale to meet their demands. And in their research, they\u2019re likely to come across TeamViewer.<\/p>\n\n\n\n

While TeamViewer has advantages over remote desktop protocol, it also has some distinct disadvantages that can impact your tech stack complexity and budget. In this post, we\u2019ll explain what TeamViewer is, its pros and cons, and introduce another cheaper, well-integrated solution: JumpCloud Remote Assist<\/a>.<\/p>\n\n\n\n

What Is TeamViewer?<\/h2>\n\n\n\n

TeamViewer is remote connectivity software that allows users to access desktops and mobile phones remotely. The application is built to serve employees, IT teams, and MSPs at small businesses or large enterprise organizations. With TeamViewer, users can:<\/p>\n\n\n\n