{"id":88618,"date":"2023-05-31T11:30:00","date_gmt":"2023-05-31T15:30:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=88618"},"modified":"2024-12-20T14:11:00","modified_gmt":"2024-12-20T19:11:00","slug":"better-teamviewer-alternative","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/better-teamviewer-alternative","title":{"rendered":"Is There a Better TeamViewer Alternative?"},"content":{"rendered":"\n
For most MSPs and IT admins, their remote desktop solution is a buggy and expensive necessity. Without it, IT is hamstrung. But integrating it into their company\u2019s tech stack and maintaining it drains IT resources and adds to the growing list of vendors to manage.<\/p>\n\n\n\n
Remote desktop protocol (RDP)<\/a> is likely at the center of this conundrum. It was the first tool on the scene but came with substantial performance, security, and operating system limitations. IT admins have developed proprietary technologies to overcome RDP challenges and provide remote assistance<\/a>.<\/p>\n\n\n\n But these often require relaxing firewall rules (a security risk) or setting up complex VPN tunneling (a time-consuming, disruptive task). These solutions weigh on the admin system, impeding technicians\u2019 ability to troubleshoot from anywhere, slowing ticket resolution, and increasing the risk of cyberattacks.<\/p>\n\n\n\n At this point, modern IT teams and MSPs are looking for alternatives that can scale to meet their demands. And in their research, they\u2019re likely to come across TeamViewer.<\/p>\n\n\n\n While TeamViewer has advantages over remote desktop protocol, it also has some distinct disadvantages that can impact your tech stack complexity and budget. In this post, we\u2019ll explain what TeamViewer is, its pros and cons, and introduce another cheaper, well-integrated solution: JumpCloud Remote Assist<\/a>.<\/p>\n\n\n\n TeamViewer is remote connectivity software that allows users to access desktops and mobile phones remotely. The application is built to serve employees, IT teams, and MSPs at small businesses or large enterprise organizations. With TeamViewer, users can:<\/p>\n\n\n\n TeamViewer has several advantages over more traditional software like RDP. Some of these features include:<\/p>\n\n\n\n Although TeamViewer is a step up from remote desktop protocol in many ways, there are still some drawbacks to be aware of when evaluating it as a potential solution for your organization. Namely:<\/p>\n\n\n\n Opting for a tool that\u2019s fully integrated with your patch management<\/a>, cloud device management<\/a>, password management<\/a>, and identity & access management<\/a> tools makes implementation and maintenance much simpler.<\/p>\n\n\n\n Look for alternatives that don\u2019t demand high-quality, high-speed internet to perform basic remote assistance<\/a> tasks and have near-100% uptime.<\/p>\n\n\n\n TeamViewer\u2019s commercial licensing can be expensive for businesses on a tight budget. For enterprise companies, TeamViewer has become a cost-inefficient choice, not only because of its price but because of the additional work required to keep integrations healthy. Opt for remote desktop solutions that give you the most bang for your buck.<\/p>\n\n\n\n\nWhat Is TeamViewer?<\/h2>\n\n\n\n
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TeamViewer Advantages<\/h2>\n\n\n\n
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TeamViewer Disadvantages<\/h2>\n\n\n\n
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