{"id":83148,"date":"2023-05-04T15:34:39","date_gmt":"2023-05-04T19:34:39","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=83148"},"modified":"2024-08-06T10:52:47","modified_gmt":"2024-08-06T14:52:47","slug":"jumpcloud-remote-assist-enhancements-spring-23","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/jumpcloud-remote-assist-enhancements-spring-23","title":{"rendered":"New Enhancements to Remote Assist"},"content":{"rendered":"\n<p>Last October, <a href=\"https:\/\/jumpcloud.com\/blog\/jumpcloud-introduces-remote-assist\">JumpCloud introduced Remote Assist<\/a> to our open directory platform. The initial release of JumpCloud Remote Assist delivered attended access for macOS and Windows, and was rapidly adopted by thousands of customers that rely on remote help to securely offer support. Now, Remote Assist is receiving customer-driven upgrades to support even more systems with expanded administrative options for remote access and control.<\/p>\n\n\n\n<p>IT teams and managed service providers (MSPs) often use remote assistance solutions on a daily basis, but it\u2019s typically an additional cost to them. That\u2019s why we made it a point to offer <a href=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2022\/08\/202210-FB-JumpCloudRemoteAssist.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">JumpCloud Remote Assist<\/a> as a free offering to all organizations and MSPs without any restrictions on time, number of devices, sessions, or technicians. Small and medium-sized enterprises (SMEs) and MSPs that use JumpCloud have the assurance that they can keep their remote assistance\/support cost down, working from a unified console, even as the number of end users increase.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"whats-new\">What\u2019s New<\/h2>\n\n\n\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/v3qv3a4kr3.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_v3qv3a4kr3 videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/v3qv3a4kr3\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\" \/><\/div><\/div><\/div><\/div>\n\n\n\n<p><br>JumpCloud Remote Assist is the product of <a href=\"https:\/\/community.jumpcloud.com\/t5\/software\/remote-assist-usage-amp-frequency\/m-p\/1106\" target=\"_blank\" rel=\"noreferrer noopener\">valuable feedback, insights, and requests from our customers<\/a>. Our customer-driven roadmap helped us to understand what features would make a useful and robust solution for IT admins and MSPs. Those conversations continue and we have a clear direction on what we would like to build in our 2023 Product Roadmap that will be exciting and useful to our customers. We\u2019re pleased to introduce some of the most sought-after requests from our customers on remote assist will ship later this spring.<\/p>\n\n\n\n<p>New capabilities include:<\/p>\n\n\n\n<ul>\n<li><strong>Linux support<\/strong>: Deploy remote assistance to Linux user devices direct from your browser (support for Chrome, Edge, Firefox, and Safari). JumpCloud supports these <a href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/Getting-Started-Remote-Assist#install-ra-linux\" target=\"_blank\" rel=\"noreferrer noopener\">Linux distros<\/a>.<\/li>\n\n\n\n<li><strong>Consent-based attended access<\/strong>: Allow end users to join sessions by accepting consent prompts before IT can access or control their devices.<\/li>\n\n\n\n<li><strong>Unattended access<\/strong>: Authorized technicians have the option to access and control a remote device without the user\u2019s presence, while aligning with company\u2019s security and compliance needs.<\/li>\n\n\n\n<li><strong>User notification<\/strong>: End users are shown an on-screen notification whenever their devices are part of a remote session to ensure transparency.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"512\" height=\"387\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/05\/Silent-Assist.png\" alt=\"silent assist screenshot\" class=\"wp-image-83155\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Silent-Assist.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/05\/Silent-Assist-300x227.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><figcaption class=\"wp-element-caption\">Silent Assist (unattended access) allows IT to access and control a remote device without the user\u2019s presence.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Get JumpCloud Remote Assist for Free<\/h2>\n\n\n\n<p>JumpCloud is the only platform that consolidates live remote support with centralized identity, device management and Secure, Frictionless Access<sup>TM<\/sup> to all company resources, with the best authentication method available to connect to each resource.<\/p>\n\n\n\n<p>You can still use JumpCloud Remote Assist for <a href=\"https:\/\/jumpcloud.com\/pricing\" target=\"_blank\" rel=\"noreferrer noopener\">free<\/a> even if you are using a different vendor for identity and device management! It\u2019s free to your organization to use, at any scale, for any number of devices, without any limits on time. Learn how you can <a href=\"https:\/\/support.jumpcloud.com\/s\/article\/Getting-Started-Remote-Assist\" target=\"_blank\" rel=\"noreferrer noopener\">get started with JumpCloud Remote Assist<\/a> or simply <a href=\"https:\/\/console.jumpcloud.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">sign up for a free account<\/a> today.<\/p>\n\n\n\n<p>JumpCloud offers <a href=\"https:\/\/jumpcloud.com\/professional-services\">a variety of Professional Services<\/a> to help ease the load your employees face.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Remote Assist is receiving customer-driven upgrades to support even more systems with expanded administrative options for remote access and control.<\/p>\n","protected":false},"author":160,"featured_media":76564,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"categories":[42],"tags":[],"collection":[2778],"platform":[],"funnel_stage":[3014],"coauthors":[2562,2535],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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