![\"2023](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/Business-risks-graph.png\")
<\/figure>\n\n\n\nThe organization surveyed more than 2,700 risk management experts from a record 94 countries and territories to generate the results. As IT admins know, an increase in employees and customers leads to more end user devices and cloud-based applications<\/a>, all of which are entry points for bad actors. <\/p>\n\n\n\n
But there\u2019s one thing that can make it easier: unattended access. This post will explain what unattended access is, how to unify your IT stack<\/a> with it for efficiency, and what to look for in an all-in-one unattended access solution.<\/p>\n\n\n\n
What Is Unattended Access?<\/h2>\n\n\n\n![\"man](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/working.jpeg\")
<\/figure>\n\n\n\nUnattended access, also referred to as unattended remote access<\/a>, allows users to remotely control devices even when they are not actively in use. In today’s globalized business landscape and with the rise of remote work, the demand for efficient and secure remote access solutions has significantly increased. With unattended access, businesses can streamline their operations and enhance security by granting authorized users the ability to remotely connect to devices, enabling seamless collaboration and productivity.<\/p>\n\n\n\n
Unattended access is particularly useful for large, remote organizations<\/a> with end users operating in multiple time zones. Without needing a user to grant access to files or devices, IT can provide 24\/7 remote support, install necessary updates<\/a> and patches, easily set and enforce identity management, and any other security tasks from anywhere.<\/p>\n\n\n\n
Unattended Access Use Cases and Benefits<\/h2>\n\n\n\n
Unattended access is becoming a must-have as companies continue to adopt fully remote or hybrid workforces<\/a>. <\/p>\n\n\n\n
Unattended access can uphold security best practices on: <\/p>\n\n\n\n
\n- Kiosks<\/li>\n\n\n\n
- IoT devices<\/li>\n\n\n\n
- Point of sale devices<\/li>\n\n\n\n
- Remote learning applications<\/li>\n\n\n\n
- Specialized video or modeling software<\/li>\n\n\n\n
- Telemedicine and medical record portals<\/li>\n<\/ul>\n\n\n\n
![\"group](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/team.jpeg\")
<\/figure>\n\n\n\nImplementing unattended access also provides a myriad other benefits, such as:<\/p>\n\n\n\n
\n- Faster ticket completion: <\/strong>When troubleshooting, IT teams with unattended access can see<\/em> what\u2019s happening on someone\u2019s device rather than just reading a ticket description. Direct interaction with devices and applications gives IT a better sense of what might be happening, helping them prioritize and get through their ticket backlog.<\/li>\n\n\n\n
- Improved IT productivity:<\/strong> Being able to triage problems faster streamlines IT\u2019s workflow and maintenance tasks, allowing them to work on more pressing issues related to networks, systems, and customer support.<\/li>\n\n\n\n
- Less friction for end users: <\/strong>End users get their problems solved faster with near-instant remote assistance. Quick and efficient resolution enables employees to get back to the important, strategic tasks on their plates.<\/li>\n\n\n\n
- Easier updates and patching:<\/strong> Installing updates can be the bane of employees\u2019 existence, and they often put it off as long as possible. However, unattended access puts IT in the driver\u2019s seat \u2014 they can schedule patches<\/a> or perform them directly with minimal employee disruption.<\/li>\n<\/ul>\n\n\n\n
At this point, you may be thinking there is nothing to lose when it comes to unattended access. But, as with most IT practices, the technology has some drawbacks. <\/p>\n\n\n\n
Unattended Access Risks<\/h2>\n\n\n\nBelow are some potential risks to become aware of when implementing it: <\/p>\n\n\n\n
\n- Trust and privacy:<\/strong> Employees may react strongly to having someone else access their computer, and rightly so. Companies should outline policies detailing how and when to use unattended access. These policies should be communicated to every employee via email, All Hands meetings, or other company forums.<\/li>\n\n\n\n
- Unauthorized use:<\/strong> Every IT staff member with unattended access privileges should be trained on and abide by company practices. Monitoring IT teams\u2019 unattended access activity on a regular basis can help avoid breaches of employee and customer privacy.<\/li>\n\n\n\n
- Connectivity:<\/strong> Unattended access relies on a stable internet connection. Devices without a solid signal could impact your IT teams\u2019 speed and effectiveness. Look for unattended access solutions that can work on Mac, Linux, and Windows devices and provide a secure peer-to-peer connection. You might also consider boosting internet connections where possible to enhance access and efficiency.<\/li>\n<\/ul>\n\n\n\n
While there is a range of unattended access solutions on the market, not all will suit your organization\u2019s IT or managed service provider (MSP) requirements. Keep reading to learn more about the best unattended access solution for heterogeneous environments. <\/p>\n\n\n\n
Unattended Access With JumpCloud Remote Assist<\/h2>\n\n\n\n
JumpCloud Remote Assist\u2019s silent assist features (coming soon!) benefit IT teams and MSPs, enabling admins to connect directly to end user machines \u2014 regardless of their OS \u2014 in real time to resolve technical problems and manage identity, access, and devices all in one platform. It features: <\/p>\n\n\n\n
Multi-OS Support<\/h3>\n\n\n\n
Most remote assist tools are focused on Windows, depend on proprietary remote desktop protocols and technology<\/a>, and require companies to relax their firewall rules. JumpCloud Remote Assist enables remote assistance for Windows, Mac, and Linux devices directly from browsers like Firefox, Chrome, Safari, and Edge with out-of-the-box encryption.<\/p>\n\n\n\n
Session Launch With and Without Consent<\/h3>\n\n\n\nUsers want to know when someone will be assuming control over their device. JumpCloud lets admins give end users a heads-up but can also launch without a user\u2019s consent in an emergency.<\/p>\n\n\n\n
![\"JumpCloud](\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2023\/04\/remote-assist-session.png\")
<\/figure>\n\n\n\nLock Screen Access<\/h3>\n\n\n\n
Admins can unlock a device\u2019s locked screen, even without knowing the end user\u2019s password. Then, when remote support is finished, admins can lock the screen again.<\/p>\n\n\n\n
Logon Screen Access<\/h3>\n\n\n\n
IT teams and MSPs can access the sign-in screen of a remote device through their connection and set permissions to control who can leverage logon screen access to minimize unauthorized usage.<\/p>\n\n\n\n
Windows UAC Support<\/h3>\n\n\n\n
Technicians can see and control the Windows UAC prompt for activities that require elevated privileges, such as modifying system settings, without sharing their admin credentials with end users.<\/p>\n\n\n\n
Other MSP Benefits With JumpCloud <\/h2>\n\n\n\n
With JumpCloud, managed services providers<\/a> have the added advantage of a one-click remote control solution<\/a> that integrates with their ticketing and billing systems. <\/p>\n\n\n\n
They can also automatically update tickets with details from the support session and include the session recording in the ticket. These additional features accelerate MSP reselling margins while decreasing operating costs and security risks.
Sign up<\/a> for a free trial and explore JumpCloud pricing<\/a> today.<\/p>\n","protected":false},"excerpt":{"rendered":"
<\/figure>\n\n\n\nUnattended access, also referred to as unattended remote access<\/a>, allows users to remotely control devices even when they are not actively in use. In today’s globalized business landscape and with the rise of remote work, the demand for efficient and secure remote access solutions has significantly increased. With unattended access, businesses can streamline their operations and enhance security by granting authorized users the ability to remotely connect to devices, enabling seamless collaboration and productivity.<\/p>\n\n\n\n
Unattended access is particularly useful for large, remote organizations<\/a> with end users operating in multiple time zones. Without needing a user to grant access to files or devices, IT can provide 24\/7 remote support, install necessary updates<\/a> and patches, easily set and enforce identity management, and any other security tasks from anywhere.<\/p>\n\n\n\n
Unattended Access Use Cases and Benefits<\/h2>\n\n\n\n
Unattended access is becoming a must-have as companies continue to adopt fully remote or hybrid workforces<\/a>. <\/p>\n\n\n\n
Unattended access can uphold security best practices on: <\/p>\n\n\n\n
- \n
- Kiosks<\/li>\n\n\n\n
- IoT devices<\/li>\n\n\n\n
- Point of sale devices<\/li>\n\n\n\n
- Remote learning applications<\/li>\n\n\n\n
- Specialized video or modeling software<\/li>\n\n\n\n
- Telemedicine and medical record portals<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
Implementing unattended access also provides a myriad other benefits, such as:<\/p>\n\n\n\n
- \n
- Faster ticket completion: <\/strong>When troubleshooting, IT teams with unattended access can see<\/em> what\u2019s happening on someone\u2019s device rather than just reading a ticket description. Direct interaction with devices and applications gives IT a better sense of what might be happening, helping them prioritize and get through their ticket backlog.<\/li>\n\n\n\n
- Improved IT productivity:<\/strong> Being able to triage problems faster streamlines IT\u2019s workflow and maintenance tasks, allowing them to work on more pressing issues related to networks, systems, and customer support.<\/li>\n\n\n\n
- Less friction for end users: <\/strong>End users get their problems solved faster with near-instant remote assistance. Quick and efficient resolution enables employees to get back to the important, strategic tasks on their plates.<\/li>\n\n\n\n
- Easier updates and patching:<\/strong> Installing updates can be the bane of employees\u2019 existence, and they often put it off as long as possible. However, unattended access puts IT in the driver\u2019s seat \u2014 they can schedule patches<\/a> or perform them directly with minimal employee disruption.<\/li>\n<\/ul>\n\n\n\n
At this point, you may be thinking there is nothing to lose when it comes to unattended access. But, as with most IT practices, the technology has some drawbacks. <\/p>\n\n\n\n
Unattended Access Risks<\/h2>\n\n\n\n
Below are some potential risks to become aware of when implementing it: <\/p>\n\n\n\n
- \n
- Trust and privacy:<\/strong> Employees may react strongly to having someone else access their computer, and rightly so. Companies should outline policies detailing how and when to use unattended access. These policies should be communicated to every employee via email, All Hands meetings, or other company forums.<\/li>\n\n\n\n
- Unauthorized use:<\/strong> Every IT staff member with unattended access privileges should be trained on and abide by company practices. Monitoring IT teams\u2019 unattended access activity on a regular basis can help avoid breaches of employee and customer privacy.<\/li>\n\n\n\n
- Connectivity:<\/strong> Unattended access relies on a stable internet connection. Devices without a solid signal could impact your IT teams\u2019 speed and effectiveness. Look for unattended access solutions that can work on Mac, Linux, and Windows devices and provide a secure peer-to-peer connection. You might also consider boosting internet connections where possible to enhance access and efficiency.<\/li>\n<\/ul>\n\n\n\n
While there is a range of unattended access solutions on the market, not all will suit your organization\u2019s IT or managed service provider (MSP) requirements. Keep reading to learn more about the best unattended access solution for heterogeneous environments. <\/p>\n\n\n\n
Unattended Access With JumpCloud Remote Assist<\/h2>\n\n\n\n
JumpCloud Remote Assist\u2019s silent assist features (coming soon!) benefit IT teams and MSPs, enabling admins to connect directly to end user machines \u2014 regardless of their OS \u2014 in real time to resolve technical problems and manage identity, access, and devices all in one platform. It features: <\/p>\n\n\n\n
Multi-OS Support<\/h3>\n\n\n\n
Most remote assist tools are focused on Windows, depend on proprietary remote desktop protocols and technology<\/a>, and require companies to relax their firewall rules. JumpCloud Remote Assist enables remote assistance for Windows, Mac, and Linux devices directly from browsers like Firefox, Chrome, Safari, and Edge with out-of-the-box encryption.<\/p>\n\n\n\n
Session Launch With and Without Consent<\/h3>\n\n\n\n
Users want to know when someone will be assuming control over their device. JumpCloud lets admins give end users a heads-up but can also launch without a user\u2019s consent in an emergency.<\/p>\n\n\n\n
<\/figure>\n\n\n\nLock Screen Access<\/h3>\n\n\n\n
Admins can unlock a device\u2019s locked screen, even without knowing the end user\u2019s password. Then, when remote support is finished, admins can lock the screen again.<\/p>\n\n\n\n
Logon Screen Access<\/h3>\n\n\n\n
IT teams and MSPs can access the sign-in screen of a remote device through their connection and set permissions to control who can leverage logon screen access to minimize unauthorized usage.<\/p>\n\n\n\n
Windows UAC Support<\/h3>\n\n\n\n
Technicians can see and control the Windows UAC prompt for activities that require elevated privileges, such as modifying system settings, without sharing their admin credentials with end users.<\/p>\n\n\n\n
Other MSP Benefits With JumpCloud <\/h2>\n\n\n\n
With JumpCloud, managed services providers<\/a> have the added advantage of a one-click remote control solution<\/a> that integrates with their ticketing and billing systems. <\/p>\n\n\n\n
They can also automatically update tickets with details from the support session and include the session recording in the ticket. These additional features accelerate MSP reselling margins while decreasing operating costs and security risks.
Sign up<\/a> for a free trial and explore JumpCloud pricing<\/a> today.<\/p>\n","protected":false},"excerpt":{"rendered":"