I\u2019ve always been the type of person to put other people\u2019s needs above my own – sometimes to a fault. Of course, that characteristic led me to a helping profession: IT Administration, Consulting, MSP work. Yes, I see IT as a helping profession. In addition, I am drawn to people who also believe in things like helping others and \u201cdo no harm,\u201d who know that company earnings mean nothing if one\u2019s moral compass is too far off north.<\/p>\n\n\n\n
Today, my time is no longer filled with the day-to-day tasks of that helping profession. I still have the occasional panicked call from someone who refuses to use a new person, but those are rarer of late. Instead I spend my days reading and creating and guiding. I love it, as I get to live by my values in a company with leadership that embraces similar values. <\/p>\n\n\n\n
This past week, as with most weeks, reading up on one topic brought me to another topic and, next thing I knew, I was down a deep rabbit hole about Values, Morals, and Ethics. Happens to everyone, right? And, as typically happens, I learned something along the way! I feel like I\u2019ve had a couple of semesters\u2019 worth of learning.<\/p>\n\n\n\n
Values<\/a> are the foundation of an individual person\u2019s ability to judge between right and wrong. Values include a deep-rooted system of beliefs that guide a person\u2019s decisions. They form a personal, individual foundation that influences a particular person\u2019s behavior.<\/p>\n\n\n\n Morals<\/a>, also known as moral values<\/em>, are the system of beliefs that emerge out of core values. Morals are specific and context-driven rules that govern a person\u2019s desire to be good. They can be shared by a larger population, but a person’s moral code may differ from others’ depending on their personal values.<\/p>\n\n\n\n While morals are concerned with individuals feeling “good” or “bad,” ethics<\/a> determine what behaviors are “right” or “wrong.” Ethics dictate what practical behaviors are allowed, while morals reflect our intentions. Consider morals as the rulebook and ethics as the motivator that leads to proper or improper action.<\/p>\n\n\n\n I thought about all the examples of people in my life with strong values, northerly-pointing moral compasses, and a (personal or professional) code of ethics I can get behind. One person who falls into this category is my friend and colleague Tom Bridge. <\/p>\n\n\n\n He did a session at PSU MacAdmins<\/a> and another at MacSysAdmin<\/a> about the philosophy of IT Management, User Trust, and Codes of Ethics. We have similar values systems, he and I, and so I asked him if I could borrow heavily from his presentations. Oh, by the way, this isn\u2019t going to be a review of the sessions – you really should watch them both. Just go\u2026I\u2019ll wait.<\/p>\n\n\n\n Basically, the premise of a Code of Ethics is to help the company or IT Department \u201cdo the most good for the greatest number of people.\u201d Did I mention that every company should have a Code of Ethics? And as one who speaks to IT Admins daily, who reads a lot of IT admin comments and frustrations, I will say that the IT Department should have its own. <\/p>\n\n\n\n It seems that some of my colleagues may have forgotten that good values and great user experiences are the focus of our work. There is entirely too much \u201cusers lie\u201d in our community and the treatment of users is, too often, terrible. These are not \u201cusers\u201d. They\u2019re co-workers; colleagues. <\/p>\n\n\n\n Most of all, they\u2019re people. They should be treated like people. I see far too many threads that demean users for not having our level of technical expertise. Treat your users the way you want to be treated – every single time.\u00a0<\/p>\n\n\n\n Sadly, in far too many cases, the companies that my colleagues work for have, in turn, forgotten that IT Admins are people too and should also be treated with respect – as any co-worker should expect. Being beaten down from above creates ill will (to say the least!) which, then, gets pushed down to the users. <\/p>\n\n\n\n I wish I could influence those companies\u2019 leadership, but my circle is finite and revolves around my IT peeps. I can only arm y\u2019all with suggestions. Fortunately, at this time there are a plethora of IT jobs out there and if you are profoundly unhappy in your job, you should be able to find another that\u2019s better for you.\u00a0<\/p>\n\n\n\n I suspect that one of the reasons that IT admins are unhappy with their leadership and unhappy with their users is that there is no Code of Ethics in their department or in their company. Every team should have a Code of Ethics\u2026whether that team is IT Admins, accounts receivable, content writing, or C-Suite. As the song says, \u201cyou have to stand for something or you\u2019ll fall for anything.\u201d <\/p>\n\n\n\n Great question and I\u2019d love to tell you (borrowing from a Tik-Tok favorite, Elyse Myers<\/a>).<\/p>\n\n\n\n Every organization has rules for employee behavior and interaction. But rules are not all-encompassing. They have gaps that are constantly being refined. A Code of Ethics is the gap-filling component that organizations or persons follow in order to keep everyone\u2019s moral compass pointing north. It tells what is expected of us and it tells others what they can expect from us.<\/p>\n\n\n\n A CoE can be as lean or as complex as you want, so long as the values of your organization are accurately reflected.<\/p>\n\n\n\n It should contain, at least, the following topics, because why<\/strong> we do things the way we do them is as important as what<\/strong> we do and every person we come in contact with deserves to understand our guiding principles:<\/p>\n\n\n\n Further, clear communication with individual team members is the most important element to a high-functioning IT organization. Therefore, every Code of Ethics should also describe how we treat our own team members, how we expect them to be treated by others, and how that relates to and impacts our users\u2019 day to day experience:<\/p>\n\n\n\n You can be as verbose as you like within each of these commitments. <\/p>\n\n\n\n SANS IT Code of Ethics<\/a> general guidelines are:<\/p>\n\n\n\n Here is one professional<\/a> who chose to expound on these principles to better fit his business values and moral principles.<\/p>\n\n\n\n IEEE Code of Ethics<\/a><\/p>\n\n\n\n Folks, even hackers have a Code of Ethics. And, for sure, ethical hackers<\/a> have one! Don\u2019t waste another minute clarifying \u201con the fly\u201d. Get your CoE formalized and published so everyone knows who you are, what you do, and why you do it.\u00a0<\/p>\n\n\n\n A Code of Ethics pushes you to put your values down on paper. It pushes you to have clear communication with your teammates, your leadership, and your users. It lays bare all that you do as an IT Professional and it forces you to ask if you have been honest – with yourself and with those around you.<\/p>\n\n\n\n Are you an ethical hacker? Does you have an IT Code of Ethics? Come share yours (or get some ideas for how to write one) with us in the JumpCloud <\/a>Community<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":" How does this align with your Code of Ethics: “good values and great user experiences are the focus of IT work.” Let’s talk about it.<\/p>\n","protected":false},"author":153,"featured_media":62595,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"categories":[2782],"tags":[2418,2421,2420,2487,2503],"collection":[2776],"platform":[],"funnel_stage":[3015],"coauthors":[2518],"acf":[],"yoast_head":"\nWhy IT is So Hard<\/h2>\n\n\n\n
What is a Code of Ethics and What Really Goes Into One?<\/h2>\n\n\n\n
Some Examples<\/h2>\n\n\n\n