{"id":53675,"date":"2021-09-15T12:00:00","date_gmt":"2021-09-15T16:00:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=53675"},"modified":"2022-10-10T15:00:22","modified_gmt":"2022-10-10T19:00:22","slug":"managing-device-health-telemetry","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/managing-device-health-telemetry","title":{"rendered":"Managing Device Health & Telemetry"},"content":{"rendered":"\n

Today\u2019s modern IT environment consists of Mac, Windows, and Linux devices, and users at many companies are spread out all over the world. This all adds a new layer of complexity to user and device management<\/a> that can easily result in a substantial loss in productivity and\/or present major security concerns if not dealt with properly. This diverse IT landscape requires a modern approach to user and device management<\/a>.<\/p>\n\n\n\n

To keep up with the current and future iterations of the modern IT environment, a device management system needs to recognize that users are at the core of everything \u2014 including devices<\/a>. On top of that, the user and device management system that your organization chooses to employ needs to include five key components and capabilities:<\/p>\n\n\n\n

  1. Zero-touch enrollment<\/a> and deployment<\/li>
  2. Full user management control<\/li>
  3. Remote device configuration<\/li>
  4. Remote software management<\/a> and OS updates management<\/li>
  5. Device health and telemetry monitoring<\/li><\/ol>\n\n\n\n

    In this article, we\u2019ll hit on why proper device health and telemetry management is essential within your IT ecosystem, what types of data you should be monitoring, and how JumpCloud specifically addresses device health concerns whether the devices are remote or on-prem with Directory and System Insights<\/a>.<\/p>\n\n\n\n

    Why Modern IT Environments Need a Device Health and Telemetry Solution<\/h2>\n\n\n\n

    Putting a system in place that monitors devices and their overall health is essential to maintaining a secure IT environment and a productive workforce. Telemetry data pulled from devices can be used for a variety of improvements across an organization, including (but not limited to) the user experience, security posture and practices, as well as application health and performance. Device health and monitoring in this sense is not to be confused with user activity monitoring and privacy invasion. <\/p>\n\n\n\n

    With how often devices are used in an organization, likely 40+ hours a week, there\u2019s significant room for problems to arise if those devices are left unmanaged and are not closely monitored for updates, security gaps, and inconsistencies. Whether you have a device management system in place already or you\u2019re looking to implement one from scratch, you need to consider what device health data you currently monitor and what data you want to monitor going forward \u2014 does the solution you have in mind cover all of that?<\/p>\n\n\n\n

    What Types of Data You Should be Monitoring Across Devices<\/h2>\n\n\n\n

    Although the types of data collected and monitored vary across organizations based on different goals and needs, there are many types of data that we recommend all organizations monitor.<\/p>\n\n\n\n

    Examples of data that should be monitored across company devices:<\/p>\n\n\n\n