{"id":48912,"date":"2021-01-25T11:00:00","date_gmt":"2021-01-25T16:00:00","guid":{"rendered":"https:\/\/live-jc-marketing-site.pantheonsite.io\/?p=48912"},"modified":"2024-11-14T17:17:01","modified_gmt":"2024-11-14T22:17:01","slug":"customize-user-emails","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/customize-user-emails","title":{"rendered":"Customize JumpCloud System-Generated Emails With Your Company\u2019s Brand Identity"},"content":{"rendered":"\n<p>Your users are likely inundated with emails every day, which is a problem if they miss critical IT communications within their noisy inbox. You need ways to brand your emails and make sure they\u2019re recognizable \u2014 particularly when users could lose resource access if they don\u2019t take prompt action. In addition, users might look more critically at emails pertaining to password changes (we hope!), so you need to deliver messages they can trust. This has important implications for your organization&#8217;s security. <\/p>\n\n\n\n<p>JumpCloud administrators can now customize select triggered emails sent to their users and further tailor the ways in which their users interact with the cloud directory platform.<\/p>\n\n\n\n<p>This is one feature in a <a href=\"https:\/\/jumpcloud.com\/blog\/customize-jumpcloud-user-portal\">set of projects<\/a> that enable you to customize the user experience with JumpCloud.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customize &amp; Brand User Emails<\/h2>\n\n\n\n<p>With this release you can now adjust the subject line and other content within the notifications sent about user passwords and important account-related information. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Help Users Recognize Emails<\/h3>\n\n\n\n<p>When you customize the emails JumpCloud sends to your users, you can match those communications with others that come from your IT team and reflect your organization\u2019s brand. That way, you ensure consistency across your environment, no matter what tools you and your teams use, and improve security along the way by helping your users recognize legitimate communication. The JumpCloud emails you can white-label include:<\/p>\n\n\n\n<ul>\n<li>Lockout notices<\/li>\n\n\n\n<li>Password expirations<\/li>\n\n\n\n<li>Password expiration warnings<\/li>\n\n\n\n<li>Password reset confirmations<\/li>\n\n\n\n<li>User password change notices <\/li>\n<\/ul>\n\n\n\n<p>You can access this new functionality from the dropdown menu in your web-based Admin Portal:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"342\" height=\"244\" src=\"https:\/\/jumpcloud.com\/\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-3.26.43-PM.png\" alt=\"\" class=\"wp-image-73132\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-3.26.43-PM.png 342w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2022\/12\/Screenshot-2022-12-14-at-3.26.43-PM-300x214.png 300w\" sizes=\"(max-width: 342px) 100vw, 342px\" \/><figcaption class=\"wp-element-caption\">Click administrators to access the templates<\/figcaption><\/figure>\n\n\n\n<p>In an era of increasing phishing attempts, it\u2019s important to train your users to differentiate between legitimate and fraudulent emails \u2014 especially when it comes to passwords and account status. Now, you have more control over the messaging, look, and feel of some of your organization\u2019s most vital assets. <\/p>\n\n\n\n<p>With JumpCloud, you can train your users not only to recognize legitimate emails but also to manage their passwords directly on their laptops. With JumpCloud\u2019s Mac and Windows apps, which live directly on the machines, users can change and manage their passwords. Those changes are automatically written back to JumpCloud and reflected in all connected resources, and users never have to open a browser window to do so.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Populate Your Logo in Emails<\/h3>\n\n\n\n<p>In addition to customizing the text in emails, upload your organization&#8217;s logo directly in your Admin Portal. That logo will display in all emails sent by JumpCloud, as well as in the User Portal, where users access SSO applications and other key resources. This is another easy step you can take to make the user experience more familiar and secure.<\/p>\n\n\n\n<p>Here, you can compare a templated email with a customized email, which includes your own logo, text, and disclaimers and which identifies each user by name (click each image to see a larger version):<\/p>\n\n\n\n<figure class=\"wp-block-table aligncenter\"><table><tbody><tr><td><img decoding=\"async\" width=\"486\" height=\"512\" class=\"wp-image-48940\" style=\"width: 300px\" src=\"\/wp-content\/uploads\/2021\/01\/jumpcloud-email-old.jpg\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jumpcloud-email-old.jpg 486w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jumpcloud-email-old-285x300.jpg 285w\" sizes=\"(max-width: 486px) 100vw, 486px\" \/><\/td><td><img decoding=\"async\" width=\"368\" height=\"512\" class=\"wp-image-48939\" style=\"width: 300px\" src=\"\/wp-content\/uploads\/2021\/01\/jumpcloud-email-new-customized.jpg\" alt=\"\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jumpcloud-email-new-customized.jpg 368w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2021\/01\/jumpcloud-email-new-customized-216x300.jpg 216w\" sizes=\"(max-width: 368px) 100vw, 368px\" \/><\/td><\/tr><\/tbody><tfoot><tr><td><strong>Standard Template<\/strong><\/td><td><strong>New, Customizable Template<\/strong><\/td><\/tr><\/tfoot><\/table><\/figure>\n\n\n\n<p>Put these tools to use in your environment to improve the user experience and increase organizational security.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Learn More about JumpCloud <\/h2>\n\n\n\n<p>JumpCloud is a comprehensive directory platform to manage user identities, resource access, and devices \u2014 Mac, Windows, and Linux.<\/p>\n\n\n\n<p>If you aren\u2019t already a JumpCloud admin, get started with your first 10 users and 10 devices free today. You\u2019ll not only have tools to customize your users\u2019 experience \u2014 you\u2019ll also get a clean <a href=\"https:\/\/jumpcloud.com\/support\/admin-portal-homepage\">digital workspace designed with the modern IT admin in mind<\/a>.<\/p>\n\n\n\n<p>Start here and <a href=\"https:\/\/console.jumpcloud.com\/signup\">create a JumpCloud Free account<\/a> today.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Admins can customize select JumpCloud emails sent to their users to improve and secure the user experience in the cloud directory platform.<\/p>\n","protected":false},"author":89,"featured_media":48942,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"categories":[23,42],"tags":[],"collection":[2776,2780],"platform":[],"funnel_stage":[3014],"coauthors":[2545],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - 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