{"id":47818,"date":"2020-09-28T15:00:00","date_gmt":"2020-09-28T19:00:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=47818"},"modified":"2024-02-02T13:26:36","modified_gmt":"2024-02-02T18:26:36","slug":"remote-troubleshooting-device-system-log-download","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download","title":{"rendered":"Troubleshooting the JumpCloud Agent Remotely"},"content":{"rendered":"\n<p>Did you have everything you needed when all your end users started to work remotely? IT\u2019s pandemic-driven shift to support employees working from home this year required an evaluation of tech stacks and environment-wide resources. Chances are you had to overcome a few hurdles to make sure your organization could operate in the new normal.<\/p>\n\n\n\n<p>To help IT administrators continue to monitor and troubleshoot JumpCloud-managed end user devices running the JumpCloud agent \u2014 and without user disruption \u2014 JumpCloud<strong><sup>\u00ae<\/sup><\/strong> released a new feature that provides the ability for admins to remotely retrieve agent logs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Gain Remote Control of Windows, Mac, &amp; Linux Devices<\/h2>\n\n\n\n<p>First things first: you need a way to manage end user devices, regardless of their location.<\/p>\n\n\n\n<p>If you\u2019re a JumpCloud Admin, JumpCloud\u2019s lightweight and invisible-to-users <a href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/how-the-jumpcloud-agent-works1\">system agent<\/a> is how you\u2019ll secure, monitor, and manage devices. The agent is the secret sauce for user identity, access management, and system management across Windows<sup>\u00ae<\/sup>, Mac<sup>\u00ae<\/sup>, and Linux<sup>\u00ae<\/sup> devices from your cloud directory platform.<\/p>\n\n\n\n<p>If you need to get the agent onto a device that\u2019s not in the same location you are, end users can <a href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/Enabling-Users-to-Install-the-JumpCloud-Agent-from-the-User-Portal\">install the agent<\/a> with minimal disruption to their day. Their JumpCloud User Portal will help walk them through it:\u00a0<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"568\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/my-user-portal-1024x568.png\" alt=\"\" class=\"wp-image-47819\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/my-user-portal-1024x568.png 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/my-user-portal-300x167.png 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/my-user-portal-768x426.png 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/my-user-portal-1536x852.png 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/my-user-portal.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>You\u2019ll get an email notifying you when new systems, or end user devices, have the agent installed on them and can be managed with <a href=\"https:\/\/jumpcloud.com\/product\/policies\">Policies<\/a>, custom commands, and more.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshoot Issues Anywhere<\/h2>\n\n\n\n<p>Now that the JumpCloud agent is successfully installed on end user devices, you can retrieve their logs. These agent logs let you quickly and easily troubleshoot device issues, without using the command runner. A couple common use cases for downloading logs are identifying failures that are causing end user problems, or looking to see if account takeover is successful from a user\u2019s initial bind.\u00a0<\/p>\n\n\n\n<p>Click the <strong>Get system logs<\/strong> button and in minutes you\u2019ll have the agent information you need to help your end user.\u00a0\u00a0<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1005\" height=\"944\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/macos-system-details.gif\" alt=\"\" class=\"wp-image-47820\"\/><\/figure><\/div>\n\n\n\n<p>This feature gives you the quickest and easiest way to <a href=\"https:\/\/support.jumpcloud.com\/support\/s\/article\/getting-started-systems1-2019-08-21-10-36-47\">get remote logs<\/a> by downloading the most recent 1 MB of agent logs on the device.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"810\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/get-system-logs-1024x810.gif\" alt=\"\" class=\"wp-image-47821\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/get-system-logs-1024x810.gif 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/get-system-logs-300x237.gif 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/get-system-logs-768x608.gif 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>Note that you can only download logs from an online device. The button isn\u2019t clickable for devices that aren\u2019t online.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"512\" height=\"235\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/windows-system-details.png\" alt=\"\" class=\"wp-image-47822\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/windows-system-details.png 512w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/windows-system-details-300x138.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">JumpCloud Makes Remote Work Happen<\/h2>\n\n\n\n<p>If your company will be <a href=\"https:\/\/jumpcloud.com\/solutions\/remote-work\">fully remote<\/a>, plans to return to the office, or supports a hybrid environment, JumpCloud\u2019s directory platform can help you securely manage devices anywhere they are. You can hear how JumpCloud\u2019s own IT team transitioned the company to a <a href=\"https:\/\/jumpcloud.com\/resources\/going-remote-transitioning-from-in-office-to-at-home-in-3-days\">100% work-from-home model<\/a> in just three days, and learn how to do that at your organization too. When you\u2019re ready, test drive the platform with a <a href=\"https:\/\/console.jumpcloud.com\/signup\">JumpCloud Free account<\/a> with up to 10 users and 10 devices.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshoot agent issues anywhere you\u2019re working with JumpCloud\u2019s system log download feature. Start a free 30 Day Trial today.<\/p>\n","protected":false},"author":102,"featured_media":47824,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"categories":[23],"tags":[],"collection":[2778],"platform":[],"funnel_stage":[3015],"coauthors":[2573],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting the JumpCloud Agent Remotely - JumpCloud<\/title>\n<meta name=\"description\" content=\"Troubleshoot agent issues anywhere you\u2019re working with JumpCloud\u2019s system log download feature. Start a free 30 Day Trial today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting the JumpCloud Agent Remotely\" \/>\n<meta property=\"og:description\" content=\"Troubleshoot agent issues anywhere you\u2019re working with JumpCloud\u2019s system log download feature. Start a free 30 Day Trial today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-28T19:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-02T18:26:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/remote-troubleshooting-device-system-log-download.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"780\" \/>\n\t<meta property=\"og:image:height\" content=\"521\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Leia Schultz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Leia Schultz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download#article\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download\"},\"author\":{\"name\":\"Leia Schultz\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/person\/1f4ce4d8638c73047380236cb8d1443c\"},\"headline\":\"Troubleshooting the JumpCloud Agent Remotely\",\"datePublished\":\"2020-09-28T19:00:00+00:00\",\"dateModified\":\"2024-02-02T18:26:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download\"},\"wordCount\":464,\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/remote-troubleshooting-device-system-log-download.jpg\",\"articleSection\":[\"Best Practices\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download\",\"url\":\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download\",\"name\":\"Troubleshooting the JumpCloud Agent Remotely - JumpCloud\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download#primaryimage\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/blog\/remote-troubleshooting-device-system-log-download#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2020\/09\/remote-troubleshooting-device-system-log-download.jpg\",\"datePublished\":\"2020-09-28T19:00:00+00:00\",\"dateModified\":\"2024-02-02T18:26:36+00:00\",\"description\":\"Troubleshoot agent issues anywhere you\u2019re working with JumpCloud\u2019s system log download feature. 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