This software typically works by installing agents on managed devices. These agents serve as the communication bridges through which the RMM platform collects data and issues commands to the endpoints.<\/p>\n\n\n\n
RMM platforms provide real-time visibility into devices’ health, performance, and security status. Plus, even without setting foot on-prem, they can deploy software updates, install security fixes, and troubleshoot other issues that may arise.<\/p>\n\n\n\n
Why Is RMM Important for MSPs?<\/h2>\n\n\n\n
As described earlier, IT managers were once saddled with the unglamorous task of moving around the workplace trying to identify and fix tech-related problems. <\/p>\n\n\n\n
Typically, their workflow consisted of being informed of tech problems, coming on-site to investigate and fix them, and then leaving. Only to be called upon again whenever another issue arises. This cycle was called the “break-fix” model, and it did little good for anyone.<\/p>\n\n\n\n
For organizations and their employees, it meant a loss of productive hours that proactive monitoring could have saved. Plus, what happens when the “fixer” is too far away to come on-site?<\/p>\n\n\n\n
For service providers, it also meant several hours on the road, travel hazards, and other costs associated with on-site visits. Plus, the break-fix cycle meant that they had to focus more on reactionary maintenance rather than implementing proactive measures.<\/p>\n\n\n\n
Changes to the work environment coupled with the rise of cloud computing meant that IT service providers needed to and could adjust their business models using RMM tools. The average small to medium-sized enterprise (SME) is now 57% remote or hybrid-remote<\/a>. <\/p>\n\n\n\n Thus, IT service providers transitioned into managed services providers and became responsible for not just fixing issues but proactively monitoring client IT stacks to prevent problems from occurring in the first place.<\/p>\n\n\n\n RMM tools also ensured that MSP reaction times became much quicker, and many service level agreements now include standard expectations that most clients and providers would have deemed unreasonable a few decades ago.<\/p>\n\n\n\n Admins use RMM software for a variety of practical IT applications such as:<\/p>\n\n\n\n MSPs leverage remote monitoring and management tools to gain visibility into devices’ health and activity<\/a>. Monitoring device health provides insight into device parameters such as CPU usage, disk space, network connectivity, etc. These are relevant because they help MSPs detect signs of performance degradation or resource bottlenecks.<\/p>\n\n\n\n That way, they can resolve them before these issues impact end-user productivity. Monitoring device activity, among other things, allows admins to detect events such as hardware failures, software crashes, or security breaches, enabling them to respond quickly and minimize such incidents’ impacts.<\/p>\n\n\n\n RMM tools enable MSPs to automatically install software and operating system patches at scale or per device.<\/p>\n\n\n\n With RMM, MSPs minimize user disruption by scheduling patch installations during off-peak hours or at predetermined maintenance windows.<\/p>\n\n\n\n They also control patch installation sequences, ensuring that critical systems and applications get priority attention.<\/p>\n\n\n\n RMM software allows MSPs to provide support for their clients regardless of location. <\/p>\n\n\n\n This is even more relevant with the rise of remote working arrangements as end users can easily receive tech support whether they’re working from home or in the office. Where necessary, MSPs can also take remote control of the device and carry out fixes themselves.<\/p>\n\n\n\n A major reason why MSPs utilize RMM tools is to track and monitor security threats and vulnerabilities. They can fix bugs in their clients’ security networks, monitor unauthorized activity within the system, and take necessary action to secure their client’s networks.<\/p>\n\n\n\n MSPs benefit from using RMM software in the following ways:<\/p>\n\n\n\n The visibility, automation, and policy enforcement capabilities that RMMs provide help MSPs maximize their operational efficiency.<\/p>\n\n\n\n The insights they gain from these tools enable MSPs to identify and fix issues before they become incidents. And the automation they leverage saves MSPs time and reduces the likelihood of error.<\/p>\n\n\n\n Plus, not having to be on-prem and still being able to provide managed services is a form of efficiency in itself. Not only does it eliminate travel time and expenses, it also enables MSPs to provide prompt and simultaneous support to multiple clients.<\/p>\n\n\n\n Thanks to the better service that RMM tools help MSPs provide, clients are more well off than they would be in a sans-RMM world.<\/p>\n\n\n\n They benefit the most from fewer disruptions<\/a>, greater reliability of IT systems, and faster response times that RMM helps MSPs offer. The absence of a significant decrease in their employees’ productivity is a major plus.<\/p>\n\n\n\n MSPs, as well as their clients, benefit from the cost savings that RMM tools provide.<\/p>\n\n\n\n RMM automation helps MSPs streamline their processes and reduce labor costs. Also, with fewer on-site visits, travel expenses become almost nonexistent.<\/p>\n\n\n\n For clients, they save money by avoiding long downtimes and the potential losses associated with them.<\/p>\n\n\n\n RMMs tools provide MSPs with a single-pane-of-glass view into their clients’ IT infrastructure including hardware, software, and network performance metrics.<\/p>\n\n\n\n This allows them to centrally manage clients from a single platform and provides an easy way to push updates, generate reports, and enforce policies.<\/p>\n\n\n\nUse Cases for RMM<\/h2>\n\n\n\n
Device Monitoring<\/h3>\n\n\n\n
Patch Management<\/h3>\n\n\n\n
Remote Support<\/h3>\n\n\n\n
Security Management<\/h3>\n\n\n\n
Benefits of Using RMM Software<\/h2>\n\n\n\n
Increased Efficiency<\/h3>\n\n\n\n
Improved Client Satisfaction<\/h3>\n\n\n\n
![\"Experience](\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2023\/10\/jumpcloud-guided-sim-cta-banner-1024x341.jpg\")
<\/a><\/figure>\n\n\n\nReduced Costs<\/h3>\n\n\n\n
Centralized Management<\/h3>\n\n\n\n
JumpCloud’s RMM Solution for MSPs<\/h2>\n\n\n\n