With remote work dominating during the global COVID crisis, a key issue that IT organizations have been facing is how to update Active Directory passwords. Generally, after 90 days, the password within AD needs to be updated and if this isn\u2019t done, the end user can be completely detached from the domain. Most IT admins haven\u2019t had to deal with this issue very often because most users are connected to the domain and are in the office, so handling this historically has been simple; but, now with remote work, this problem can present quite the challenge to the end user and employee.<\/p>\n\n\n\n
Your organization\u2019s security rules may require users to change their AD passwords every 90 days. And every 90 days, that on-prem rotation leaves your remote employees in the dust – which today constitutes just about everybody. They\u2019re glad they rarely have to come into the office, but then they\u2019re frustrated when they find that their domain password has expired. Many times in this scenario an end user could be locked out of their machine and if their AD password is the same as their VPN password, then they can\u2019t login to the domain at all and they are completely locked out. Now you\u2019re on the phone with one of them, and you have to talk through the fix. This is an especially acute problem with macOS endpoints.<\/p>\n\n\n\n
Assuming that the user can still login to their machine, they will need to: <\/p>\n\n\n\n
This solution can be confusing because the user needs their old credentials to gain initial access to AD so that AD can then sync the new credentials to the device. It\u2019s not a particularly efficient process, but it works. For Macs, though, this process is far from seamless. And, as stated above, if the user\u2019s VPN password has expired as well, the user will likely need your intervention to get back up and running.<\/p>\n\n\n\n