{"id":112924,"date":"2024-07-16T06:00:00","date_gmt":"2024-07-16T10:00:00","guid":{"rendered":"https:\/\/jumpcloud.com\/?p=112924"},"modified":"2024-07-16T10:04:27","modified_gmt":"2024-07-16T14:04:27","slug":"sme-it-report-q3-2024","status":"publish","type":"post","link":"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024","title":{"rendered":"New Report: How SME IT Professionals Really Feel About Security, AI, MSPs, and More"},"content":{"rendered":"\n<p>Twice a year, JumpCloud commissions a survey of IT professionals working at small and medium-sized enterprises (SMEs). These surveys examine pressing current matters like the security landscape, emerging technologies, job outlook, and more.&nbsp;<\/p>\n\n\n\n<p>JumpCloud\u2019s latest report was released on July 16. It surveyed 612 IT decision-makers in the U.K. and U.S. to get a read on the SME IT market, both today and where IT professionals think it\u2019s headed in the future. It explored topics like security, AI, MSP use, and others. This blog will cover the major findings and trends from the report. <a href=\"https:\/\/jumpcloud.com\/resources\/detours-ahead-how-it-navigates-an-evolving-world\" target=\"_blank\" rel=\"noreferrer noopener\">Download the full report<\/a> for a deeper dive.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-cgb-notification-card-wysiwyg notification-card note\"><div class=\"notification-card-content\"><div class=\"notification-card-icon\"><p><img decoding=\"async\" src=\"\/wp-content\/themes\/jumpcloud\/assets\/images\/gutenberg-blocks\/note-icon.png\"\/><\/p><\/div><div class=\"notification-card-copy is-type-body-default\"><div><strong class=\"notification-card-type\">Note:<\/strong> \n<p><em>Note: All data and statistics cited in this article are sourced from JumpCloud\u2019s <a href=\"https:\/\/jumpcloud.com\/resources\/detours-ahead-how-it-navigates-an-evolving-world\" target=\"_blank\" rel=\"noreferrer noopener\">2024 IT Trends Report<\/a>.<\/em><\/p>\n <\/div><\/div><\/div><\/div>\n\n\n\n<figure class=\"image is-16by9\">\n<iframe class=\"has-ratio\" width=\"300\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/348jstXcmaA?rel=0\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-cybersecurity-still-looms-large-nbsp\">Cybersecurity Still Looms Large&nbsp;<\/h2>\n\n\n\n<p>We couldn\u2019t get a full picture of SME IT without digging into security. Cybersecurity is a factor that plagues large and small businesses alike, although it presents particular challenges for SMEs. IT professionals working at SMEs have consistently named cybersecurity as their number one concern.&nbsp;<\/p>\n\n\n\n<p>Fortunately, SMEs seem invested in supporting IT teams as they work to protect their organizations. Eighty-two percent of IT professionals say that management respects their counsel and recommendations, and 70% expect to see IT budget increase. They see these investments as mission-critical: 71% say any security-related budget cuts would increase their risk.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"2246\" height=\"1490\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/IT-Budget.jpg\" alt=\"IT budget prediction\" class=\"wp-image-112952\" style=\"width:517px;height:auto\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/IT-Budget.jpg 2246w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/IT-Budget-300x199.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/IT-Budget-1024x679.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/IT-Budget-768x509.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/IT-Budget-1536x1019.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/IT-Budget-2048x1359.jpg 2048w\" sizes=\"(max-width: 2246px) 100vw, 2246px\" \/><\/figure>\n\n\n\n<p>&nbsp;While SMEs continue to invest in security, it may not be enough for some. Half (50%) of the survey respondents are more concerned about their organization&#8217;s security than they were six months ago. Unfortunately, these worries aren\u2019t unfounded: nearly half (45%) of respondents\u2019 organizations fell victim to a cybersecurity attack in the first half of 2024.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-where-are-the-security-threats-coming-from\">Where Are the Security Threats Coming From?<\/h3>\n\n\n\n<p>Emerging technologies may be partially to blame for this rise in security risk. For example, 61% of IT professionals agreed that AI is outpacing their organization&#8217;s ability to protect against threats. (We explore other ways AI is affecting SMEs <a href=\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024#h-ai-spurs-change-both-good-and-bad\">later in this blog<\/a>).\u00a0<\/p>\n\n\n\n<p>In addition, IT teams seem to struggle to control IT sprawl. Nearly half (45%) of SMEs require five to 10 tools to manage the worker lifecycle even though 84% would prefer to do so with only one. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/toolsapplications-1024x538.jpg\" alt=\"graph on how many tools\/applications used\" class=\"wp-image-112953\" style=\"width:489px;height:auto\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/toolsapplications-1024x538.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/toolsapplications-300x158.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/toolsapplications-768x403.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/toolsapplications-1536x806.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/toolsapplications-2048x1075.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Tracking everything in an IT environment is harder when it isn\u2019t centralized; when architectures sprawl, <a href=\"https:\/\/jumpcloud.com\/blog\/shadow-it\">shadow IT<\/a> tends to naturally crop up. In fact, 84% of SMEs are concerned about shadow IT, and it was the cause of 37% of the breaches SMEs have experienced so far this year.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"789\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/applications-1024x789.jpg\" alt=\"graph on concern on applications managed outside of IT\" class=\"wp-image-112954\" style=\"width:489px;height:auto\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/applications-1024x789.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/applications-300x231.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/applications-768x592.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/applications-1536x1184.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/applications.jpg 1770w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>IT sprawl and shadow IT decrease visibility and control. This makes environments easier to infiltrate while hampering IT\u2019s ability to detect or respond to threats.&nbsp;<\/p>\n\n\n\n<p>In addition to concerns about their own environments, SME IT professionals are also keeping a close eye on their managed service providers\u2019 (MSPs\u2019) security. Security is considered to be the biggest return MSPs can drive, yet 39% of IT professionals are concerned with the way MSPs handle their security.&nbsp;<\/p>\n\n\n\n<p>Finally, these risks are compounded by the common SME struggle to secure sufficient resources. About half (49%) of IT professionals say that despite their best efforts, they lack the resources and staffing to secure the organization against cybersecurity threats.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-devices-and-authentication-methods-are-diversifying\">Devices and Authentication Methods Are Diversifying<\/h2>\n\n\n\n<p>Shadow IT isn\u2019t the only way SME IT environments are diversifying. In general, SME device environments are becoming less homogeneous. This is because flexibility and support have become key to both the admin and user experiences.&nbsp;<\/p>\n\n\n\n<p>Today, the average device landscape in an SME is made up of 24% macOS devices, 18% Linux devices, and 63% Windows devices.<\/p>\n\n\n\n<p>As mentioned above, IT architectures are diversifying as well. Employees require a large number of tools to do their work: Over a quarter (28%) require 11 or more tools to manage the worker lifecycle, and 17% of employees have to manage 10 or more passwords. This increase in tools and credentials naturally opens the door to credential-based cybersecurity attacks like phishing. In fact, phishing was the number one attack vector for SMEs that experienced an attack this year.&nbsp;<\/p>\n\n\n\n<p>Fortunately, IT teams are investing in stronger authentication methods, like biometrics. Sixty-seven percent of IT teams agree that their organization&#8217;s security posture would be stronger if biometrics were required. Biometrics adoption is steady with 66% of SMEs requiring it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"989\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/biometrics-1024x989.jpg\" alt=\"graph on required use of biometrics\" class=\"wp-image-112955\" style=\"width:439px;height:auto\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/biometrics-1024x989.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/biometrics-300x290.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/biometrics-768x742.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/biometrics.jpg 1468w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Despite strides with biometrics, divorcing from the password seems to be a far-off reality. While the industry pushes for passwordless authentication, 95% of respondents use passwords to secure at least some IT resources.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-spurs-change-both-good-and-bad\">AI Spurs Change (Both Good and Bad)<\/h2>\n\n\n\n<p>The data confirms that AI is becoming an unavoidable aspect of the SME\u2019s future. Over 90% of SMEs have plans to implement AI. IT teams are generally hopeful about its adoption. Eighty-four percent say their organizations should be investing in AI. Seventy-seven percent see it as a net positive for their organization.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"2496\" height=\"1244\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AI.jpg\" alt=\"graph on investment of AI\" class=\"wp-image-112956\" style=\"width:446px;height:auto\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AI.jpg 2496w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AI-300x150.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AI-1024x510.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AI-768x383.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AI-1536x766.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AI-2048x1021.jpg 2048w\" sizes=\"(max-width: 2496px) 100vw, 2496px\" \/><\/figure>\n\n\n\n<p>AI\u2019s emergence into the business world seems to be a bit more tempered than many expected. For example, 22% of IT professionals say the impact of AI is much lower than they thought, and 35% say the potential impact of AI is the same but it&#8217;s moving slower than they thought it would. Despite their surprise, however, 60% say their organization is adopting AI at exactly the right speed.&nbsp;<\/p>\n\n\n\n<p>Finally, while job security is still a concern, the percentage of IT professionals worried about AI\u2019s impact on their jobs has decreased from 45% in Q1 2024 to 35% in Q3 2024. The most common worry around AI seems to be security.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"846\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AL-outpacing-1024x846.jpg\" alt=\"graph on AI outpacing organizations ability to protect against threats\" class=\"wp-image-112957\" style=\"width:439px;height:auto\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AL-outpacing-1024x846.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AL-outpacing-300x248.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AL-outpacing-768x634.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AL-outpacing-1536x1269.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/AL-outpacing.jpg 1884w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-smes-look-to-optimize-msp-relationships\">SMEs Look to Optimize MSP Relationships<\/h2>\n\n\n\n<p>The steadfast relationship between managed service providers (MSPs) and SMEs continues. However, there are also signs that SMEs are starting to expect more from their MSPs.&nbsp;<\/p>\n\n\n\n<p>MSPs remain a critical tool for SMEs, and investment is expected to increase. Seventy-six percent of SMEs rely on an MSP for at least some functions, and 67% plan to increase their investment over the next 12 months. Why? SMEs report improvements in security and efficiency as the biggest return.<\/p>\n\n\n\n<p>Not all IT teams are eager to work with MSPs, though. About a quarter (24%) of SMEs don\u2019t use MSPs. Nearly half of them (47%) say it&#8217;s because they prefer to handle IT themselves, and 39% say it&#8217;s because MSPs are too expensive. Of the SMEs who have cut ties with MSPs, cost was the most common reason (28%), followed by outgrowing the MSP&#8217;s service offerings (26%), moving IT internally (24%), and a bad customer service or sales team experience (23%).<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"623\" src=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/MSP-1024x623.jpg\" alt=\"graph on recently stopped working with an MSP\" class=\"wp-image-112958\" style=\"width:508px;height:auto\" srcset=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/MSP-1024x623.jpg 1024w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/MSP-300x183.jpg 300w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/MSP-768x467.jpg 768w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/MSP-1536x935.jpg 1536w, https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/MSP-2048x1246.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To be successful, MSPs should keep an eye on security, costs, scale, and customer experience.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-the-full-report-nbsp\">Get the Full Report&nbsp;<\/h2>\n\n\n\n<p>These statistics and trends here were just a few of those presented in the July 2024 edition of JumpCloud\u2019s biannual report. In addition to diving deeper into the data discussed here, the report covers topics like the SME IT job outlook, specific attack vectors, and how larger macroeconomic and political trends are affecting SMEs. <a href=\"https:\/\/jumpcloud.com\/resources\/detours-ahead-how-it-navigates-an-evolving-world\" target=\"_blank\" rel=\"noreferrer noopener\">Download the full report<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Explore original data from a survey of over 500 SME IT professionals.<\/p>\n","protected":false},"author":144,"featured_media":112960,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false,"footnotes":""},"categories":[42],"tags":[],"collection":[2776],"platform":[],"funnel_stage":[3015],"coauthors":[2532],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Q3 2024 Report: SME IT Professionals - JumpCloud<\/title>\n<meta name=\"description\" content=\"Explore original data from a survey of over 500 SME IT professionals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Report: How SME IT Professionals Really Feel About Security, AI, MSPs, and More\" \/>\n<meta property=\"og:description\" content=\"Explore original data from a survey of over 500 SME IT professionals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024\" \/>\n<meta property=\"og:site_name\" content=\"JumpCloud\" \/>\n<meta property=\"article:published_time\" content=\"2024-07-16T10:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-16T14:04:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/1266858252.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"750\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kate Lake\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Kate Lake\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024#article\",\"isPartOf\":{\"@id\":\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024\"},\"author\":{\"name\":\"Kate Lake\",\"@id\":\"https:\/\/jumpcloud.com\/#\/schema\/person\/f8e192cbcdde7ffa4bc2f96c48ceda78\"},\"headline\":\"New Report: How SME IT Professionals Really Feel About Security, AI, MSPs, and More\",\"datePublished\":\"2024-07-16T10:00:00+00:00\",\"dateModified\":\"2024-07-16T14:04:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024\"},\"wordCount\":1158,\"publisher\":{\"@id\":\"https:\/\/jumpcloud.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jumpcloud.com\/wp-content\/uploads\/2024\/07\/1266858252.jpg\",\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024\",\"url\":\"https:\/\/jumpcloud.com\/blog\/sme-it-report-q3-2024\",\"name\":\"Q3 2024 Report: SME IT Professionals - 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