Reselling JumpCloud? Support Your Clients.

Welcome to JumpCloud University

These courses are designed to:

  • Understand the various product features JumpCloud has to offer
  • Teach all the skills you need to get up and running quickly
  • Inform you on details and technical functionality of the platform

Reseller Certification

Managing Client Environments

Select a course that fits your interest or take them all. These courses can be taken in any order.

Managing Client Environments

Troubleshooting the JumpCloud Agent

Learn how to apply the basic 4 step troubleshooting model to basic JumpCloud agent-related issues and apply timely resolutions.

Duration: 40m Duration: 40m

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Managing Client Environments

Skill Badge: Foundations of Cloud Directory

Complete this course to earn a skill badge!

Duration: 3hr Duration: 3hr

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Managing Client Environments

Protect Your Identity with MFA

Learn how to utilize the various forms of Multi-Factor Authorization (MFA) open to you to secure your digital identity.

Duration: 30 minutes Duration: 30 minutes

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Managing Client Environments

4 Steps to Troubleshooting

Learn how to troubleshoot your JumpCloud directory using this 4 step model.

Duration: 20m Duration: 20m

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Managing Client Environments

Intro to MDM

Learn how to remotely manage MacOS devices from a single point of access, configure and track device enrollment, and leverage the UI security commands for both Windows and MacOS devices.

Duration: 35m Duration: 35m

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Managing Client Environments

Intro to Directory Insights

Learn how to use Directory Insights for troubleshooting, compliance, and security.

Duration: 20m Duration: 20m

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Managing Client Environments

Enabling MFA

Learn how to enable MFA in JumpCloud using TOTP, Duo, and/or WebAuthn to protect users, devices, and networks.

Duration: 45m Duration: 45m

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Managing Client Environments

Administrator Settings

Learn how to navigate the admin portal, customize password settings, and manage admin users, including best practices.

Duration: 20m Duration: 20m

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Managing Client Environments

User Lockouts and Password Management

Learn how to manage user access to JumpCloud resources, including account lockouts and password settings.

Duration: 15m Duration: 15m

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Managing Client Environments

Enforcing Policies

Learn how to create, apply, and validate policies for groups of systems in JumpCloud.

Duration: 30m Duration: 30m

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Managing Client Environments

Running Commands

Learn how to manage commands in JumpCloud, including viewing results, and delegating command tasks.

Duration: 15m Duration: 15m

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Managing Client Environments

Provisioning and De-Provisioning Users

Learn the options to control user access, including features to scale, steps for each resource, and the end user experience.

Duration: 30m Duration: 30m

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Managing Client Environments

Leveraging User and Device Groups

Learn how to configure groups to save time and securely manage resources, including common use cases and FAQs.

Duration: 30m Duration: 30m

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Managing Client Environments

Creating & Importing Users

Learn how to add users, including creating users manually, in bulk, or from an existing directory like O365, G Suite, or AD.

Duration: 30m Duration: 30m

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Managing Client Environments

Adding Devices

Learn how to install the JumpCloud agent, including details about the agent and multiple options for installation.

Duration: 30m Duration: 30m

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Managing Client Environments

Configuring LDAP

Learn the technical details for LDAP configuration, including enabling LDAP Bind DN and Samba Authentication.

Duration: 45m Duration: 45m

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Managing Client Environments

Configuring RADIUS

Learn about using Cloud RADIUS with JumpCloud, including how to configure your RADIUS server and network devices.

Duration: 30m Duration: 30m

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Managing Client Environments

Configuring SSO

Learn how to consolidate user access to applications, including options for SSO configuration and provisioning.

Duration: 30m Duration: 30m

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Managing Client Environments

Build Your Client’s Directory

Learn how to implement and manage your client's JumpCloud directory from start to finish.

Duration: 2hr Duration: 2hr

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Reselling JumpCloud

Reselling JumpCloud

How to Sell Directory-as-a-Service

Learn how to identify target buyers and use cases, ask qualifying questions, and overcome objections.

Duration: 40m Duration: 40m

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