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Vault: Verify Machine Requirements for Connections

If you are trying to access a machine through VaultOne and are encountering connection errors, ensure the following requirements are met.

Ensure Connector Containers Are Running​

  1. Access the machine where the VaultOne connector is installed.
  2. Run the following command: docker ps -a
  3. Confirm that all four containers are showing a "Up" status.

Test the Connection Between Your Machine and the Connector​

Verify your local machine can successfully communicate with the connector. There are a few ways:

  • Web Browser:
    • In your browser, enter the IP address of the connector machine (e.g., https://111.111.111.1)
    • A successful connection will show a specific message confirming that the VaultOne service is active
  • Telnet:
    • From your machine, run the following command: telnet (Connector machine IP) (Port)
    • A successful telnet connection will indicate that the port is open and a connection can be established
  • cURL (for Linux users):
    • From your machine, run the following command: curl -v https://(Connector machine IP)
    • A successful cURL command will show a positive connection response

Test the Connection Between the Connector and the Target Machine​

Verify that the connector can reach the machine you are trying to access.

  1. Access the connector machine directly.
  2. From the connector machine, use the telnet or cURL commands (as shown in the previous section) to test the connection to the destination machine's IP address.
note

Some firewall rules need to be configured internally to allow the connection between your machine and the connector, or from the connector to the target machine.

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