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Troubleshoot: Collect Android (ADB) Logs

To troubleshoot issues on an Android device without using a computer, you can generate a bug report to capture a detailed snapshot of the device's state, including system logs, running processes, and memory information.

Enabling Developer Options

To generate a bug report, you must first enable Developer options on the device.

Note:

If the device is managed by JumpCloud, you must first enable Developer Options via an Application-based Restrictions policy. See Create an Android Application-based Restrictions Policy to learn more.

  1. Go to Settings > About phone > Software Information.
  2. Tap Build number seven times until a message appears confirming that you are a developer.

Generating the Report

  1. On the Android device, replicate the issue you want to log.
  2. Go to Settings > Developer options > Bug report.
  3. Select Full report.
  4. Wait for the notification indicating that the bug report is ready.
  5. Tap the notification to share the report via email, cloud storage, or another app.
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