System Insights Data Retention Policy Updates – April 6, 2026

We are making improvements to our System Insights service to enhance performance and scalability. As part of this update, we are formalizing our data retention policy for System Insights and want to ensure you have advance notice of this change.

What’s changing

Effective April 6, 2026

Going forward, System Insights data will be retained for 90 days. Data for devices that have not reported within the last 90 days will not be retained. This aligns with our existing 90-day retention policy for Directory Insights and ensures a consistent experience across JumpCloud services.

Why we’re making this change

Previously, JumpCloud retained System Insights data for all devices indefinitely unless they were manually deleted from the Admin Portal. Over time, this resulted in a significant accumulation of stale data for devices that were no longer actively reporting, making the service increasingly difficult to maintain at the performance levels you expect. This policy change allows us to keep System Insights fast, reliable, and scalable.

What this means for you

• Active devices are not affected. A device is considered active if it has reported data for any System Insights table within the last 90 days. If your device meets this criteria, its System Insights data will be retained.
• Dormant devices: If a device has not reported any System Insights data in the last 90 days, it will be considered inactive and its data will be removed.
• Returning devices: If a device comes back online after an extended dormant period and you are not seeing full System Insights data, you can resolve this by clearing the agent's cache and forcing a full report:
  • Delete the systemInsightsCache.json cache file:
    • macOS/Linux: /opt/jc/systemInsightsCache.json
    • Windows: C:\Program Files\JumpCloud\Plugins\Contrib\systemInsightsCache.json
  • Restart the agent to force it to build a new in-memory cache. See Stop, Start, or Restart the Agent to learn more.

• The next time the agent reports System Insights data for any table, it will return a full report — this may take up to 60 minutes.

What you need to do

For most customers, no action is required. If you have workflows, scripts, or integrations that rely on System Insights data for devices that may go dormant for extended periods, we recommend reviewing those to ensure they account for the 90-day retention window.

Questions?

If you have any questions about this change or how it may affect your environment, please reach out to our Support team. We are also updating our documentation to reflect this policy.

Thank you for being a JumpCloud customer. We are committed to keeping you informed as we continue to improve our platform.