Stop, Start, or Restart the JumpCloud Agent

For troubleshooting, it may be necessary to check or change the status of the JumpCloud agent.

Mac

To check or change the agent status on a Mac, run as root:

[root@mymac ~]# launchctl list | grep jumpcloud
23392 -15 com.jumpcloud.darwin-agent

With process snapshot:

[root@mymac ~]# ps -fax | grep jumpcloud
0 23392 1 0 6:06PM ?? 0:00.01 /bin/bash ./jumpcloud-service.sh
0 23398 23392 0 6:06PM ?? 0:00.26 ./bin/jumpcloud-agent --conf=jcagent.conf

Launchctl will automatically try to start the service if it's loaded. If the service isn't running, make sure it's loaded:

[root@mymac /opt/jc]# launchctl load /Library/LaunchDaemons/com.jumpcloud.darwin-agent.plist

To restart:

[root@mymac /opt/jc]# launchctl stop com.jumpcloud.darwin-agent

To force a stop, unload the LaunchDaemon:

[root@mymac ~]# launchctl unload /Library/LaunchDaemons/com.jumpcloud.darwin-agent.plist

Windows

To check or change the agent status in Windows, Run As Administrator.

Via Command Line

To check state:

C:>sc query jumpcloud-agent

SERVICE_NAME: jumpcloud-agent
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING (STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

To start and stop:

sc start jumpcloud-agent

sc stop jumpcloud-agent

Via GUI

1. Go to the Services object within Computer Management or run services.msc.
2. Scroll to service name JumpCloud Agent and verify the value in the Status column.
3. In Extended view, use the Stop, Start or Restart links, or find the options on the right click menu.

Linux

To check or change status in Linux, run as root (results truncated):

[root@host ~]# service jcagent status

jcagent.service - JumpCloud Agent
Loaded: loaded (/usr/lib/systemd/system/jcagent.service; enabled; vendor preset: disabled)
Active: inactive (dead) since Thu 2016-09-01 13:27:16 MDT; 3h 26min ago
Docs: http://support.jumpcloud.com/knowledgebase
Main PID: 890 (code=exited, status=0/SUCCESS)

With process snapshot

[root@host ~]# ps -aufx | grep jumpcloud
root 2272 0.0 0.1 3840 1292 ? Sl 13:27 0:00 /opt/jc/bin/agent-monitor -exec=/opt/jc/bin/jumpcloud-agent -conf=/opt/jc/jcagent.conf
root 2275 0.0 1.6 682980 16400 ? Sl 13:27 0:03 _ /opt/jc/bin/jumpcloud-agent -conf=/opt/jc/jcagent.conf

To start, stop and/or restart:

service jcagent start

service jcagent stop

service jcagent restart

For newer systems with systemd, you can also use systemctl:

systemctl status jcagent

systemctl start jcagent

systemctl stop jcagent

systemctl restart jcagent