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- Troubleshoot: macOS Password and Keychain Issues
Learn how to troubleshoot repeated password prompts and Touch ID failures on macOS devices by recreating the user's keychain.
https://jumpcloud.com/support/troubleshoot-macos-password-and-keychain-issues - Use JumpCloud Log Collection Scripts
Learn how to use the JumpCloud Log Gathering scripts to collect agent and system logs from macOS and Windows devices for troubleshooting.
https://jumpcloud.com/support/use-jumpcloud-log-collection-scripts - Capture Windows Logs Using Process Monitor
Learn how to perform a Process Monitor (Procmon) capture to troubleshoot issues on Windows devices.
https://jumpcloud.com/support/capture-windows-logs-using-process-monitor - View Windows Graphics Card Info Using Commands
Learn how to to gather graphics card information from Windows devices by leveraging the JumpCloud Agent and JumpCloud Commands.
https://jumpcloud.com/support/view-windows-graphics-card-info-commands - View Agent Logs Using Commands
Learn how to leverage JumpCloud Commands to retrieve and view Agent logs on Mac, Windows, and Linux machines.
https://jumpcloud.com/support/view-agent-logs-using-commands - Troubleshoot: Windows Agent Freezes During Install
Learn how to troubleshoot the Windows Agent installer freezing during setup or install steps when reinstalling the JumpCloud Agent.
https://jumpcloud.com/support/troubleshoot-windows-agent-freezes-during-install - Troubleshoot: Copy Agent Logs in macOS Recovery Mode
Learn how to gather the JumpCloud Agent logs from Recovery Mode of a macOS device.
https://jumpcloud.com/support/troubleshoot-copy-agent-logs-in-macos-recovery-mode - Use Logs to Troubleshoot User Lockouts on Windows Devices
Learn how to search and cross-reference JumpCloud Agent, Directory Insights, and Windows Event logs to troubleshoot user lockouts on Windows.
https://jumpcloud.com/support/use-logs-to-troubleshoot-user-lockouts-on-windows-devices - Troubleshoot: JumpCloud Agent
Learn about common issues with the JumpCloud Agent, their causes, and how to troubleshoot and resolve them.
https://jumpcloud.com/support/troubleshoot-jumpcloud-agent