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Password Vault Migration: User Communication Email Templates

This article provides a set of standardized email templates designed to guide users through the migration from the legacy JumpCloud Password Manager to the new Password Vault.

Step 1: Migration of Test User Group Announcement​

Migrate certain User Groups from the legacy PWM to the new Password Vault for testing. Once the migration and verification is successful, proceed to migrate the entire organization.

Subject: Action Required: Transition to the New JumpCloud Password Vault

Hello,

As part of our efforts to simplify password management and provide a more secure, centralized experience, we are transitioning from the legacy JumpCloud Password Manager Desktop App to the new Password Vault.

Your passwords, folders, and sharing permissions have already been migrated automatically.

What you need to do​

  1. Sign in to your JumpCloud User Portal.
  2. Open Password Vault from the left navigation menu.
  3. Verify that your passwords, folders, and shared items have been migrated successfully.
  4. To view secrets, launch and autofill websites, please use JC Go browser extension.
  5. To access Password Vault on your mobile device, please register for the new JC Protect mobile app here.
    See Password Vault: Users to learn more.

If you notice any missing data or encounter any issues, please contact your administrator at admin@xxxxx.com.

Thank you,

<admin@company.com>

Step 2: Org. Wide Announcement for Migration​

Once the test migration is successful, proceed with migrating the entire organization.

Subject: Action Required: Transition to the New JumpCloud Password Vault

Hello,

As part of our efforts to simplify password management and provide a more secure, centralized experience, we are transitioning from the legacy JumpCloud Password Manager Desktop App to the new Password Vault.

Your passwords, folders, and sharing permissions have already been migrated automatically.

What you need to do​

  1. Sign in to your JumpCloud User Portal.
  2. Open Password Vault from the left navigation menu.
  3. Verify that your passwords, folders, and shared items have been migrated successfully.
  4. To view secrets, launch and autofill websites, please use JC Go browser extension.
  5. To access Password Vault on your mobile device, please register for the new JC Protect mobile app here.
    See Password Vault: Users to learn more (password: PassswordVault@7726#).

Important​

The legacy JumpCloud Password Manager Desktop App and the new Password Vault will remain available until XX/XX/XXXX. After this date, the legacy Password Manager will be permanently deactivated, and access to it will no longer be available. Please complete your verification before this deadline.

If you notice any missing data or encounter any issues, please contact your administrator at admin@xxxxx.com.

Thank you,

<admin@company.com>

Step 3 (Optional): Follow-up for Migration Issues​

Migration failures can occur if a current cloud backup is unavailable. While backups run automatically on a daily schedule, users can manually create one by opening the Legacy Password Manager Desktop App and navigating to Settings > Backup Center > Create a Backup.

Subject: Action Required: Complete Your Password Vault Migration

Hello,

As part of our transition to the new centralized JumpCloud Password Vault, we attempted to migrate your data but were unable to complete the migration successfully.

To preserve your passwords and ensure a successful migration, please complete the following steps:

  1. Open the JumpCloud Password Manager Desktop App.
  2. Navigate to Settings → Backup Center.
  3. Select Create Backup.

Once the backup has been created, please reply to this email so we can re-run your migration.

If you have any questions or need assistance, please contact your administrator.

Thank you,

<admin@company.com>

Step 4: Legacy Password Manager Deactivation​

Once the organization-wide migration is complete, proceed with the Legacy Password Manager deactivation. Before doing so, verify that all user websites and credentials have been successfully retained. Please note that following deactivation, users will lose access to the legacy Password Manager Desktop App, browser extension, and mobile app fully replaced by the new Password Vaul experience.

Subject: Final Reminder: Legacy JumpCloud Password Manager Will Be Deactivated

Hello,

This is a final reminder that the legacy JumpCloud Password Manager will be permanently deactivated on XX/XX/XXXX.

After this date:

  • You will no longer be able to access the legacy Password Manager.
  • Any data that has not been successfully migrated will no longer be available.

Your passwords are now available in the new Password Vault, which can be accessed through the JumpCloud User Portal or the JC Go browser extension.

If you have not yet verified your migrated passwords, folders, and shared items, please do so before XX/XX/XXXX.

If you experience any issues accessing your data, please contact admin@xxxxx.com as soon as possible.

For more information, please refer to the migration guide.

Thank you,

<admin@company.com>

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