Devices in the Enterprise Portal (Preview)

Enterprise Portal Admins can see all of the devices they manage across all organizations in the Enterprise Portal, and quickly take action to resolve any issues. You can filter by Organization, Status, or Device OS to quickly see which devices need help and select from options like locking, restarting or shutting down devices. You can also start Remote Assist from here. 

Terminology:

• Enterprise Portal: Portal where Enterprise Admins manage settings for multiple organizations under one Enterprise Configuration. Differs from the JumpCloud Admin Portal, which is for one organization
  • Enterprise (formerly Enterprise Configuration): Centralized hub for all the organizations' objects in the Enterprise Portal. Items can be created and shared for organizations in the Enterprise Portal from this hub
• Organizations: A division of the enterprise (for example a region or a country) that maintains its own users, devices, and resources

Considerations:

• You will only see devices from Organizations that you have access to in the Enterprise Portal.

Devices Tab

To get to the Devices tab:

1. Log in to your Enterprise Portal.
2. Go to Device Management > Devices.
3. The Overview > Activity will open. You can sort by OS by clicking each OS specific tab. See View Your OS Distribution to learn more.
4. Click the Devices tab for an aggregate list of all your devices. You can search for a specific device or IP address in the Search bar at the top of the page. 
   • Make sure you've selected a specific Organization in the Enterprise dropdown menu to view device details.
5. See Admin Portal Devices List to learn more about the specific actions you can take for devices, and