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Manage Devices in the Enterprise Portal (Preview)

Enterprise Portal Admins can see all of the devices they manage across all organizations in the Enterprise Portal, and quickly take action to resolve any issues. You can filter by Organization, Status, or Device OS to quickly see which devices need help and select from options like locking, restarting or shutting down devices. You can also start Remote Assist from here.

Terminology:

  • Enterprise Portal: Portal where Enterprise Admins manage settings for multiple organizations under one Enterprise Configuration. Differs from the JumpCloud Admin Portal, which is for one organization
    • Enterprise (formerly Enterprise Configuration): Centralized hub for all the organizations' objects in the Enterprise Portal. Items can be created and shared for organizations in the Enterprise Portal from this hub
  • Organizations: A division of the enterprise (for example a region or a country) that maintains its own users, devices, and resources
  • Enterprise Administrator: Admin who has full access to all orgs and enterprise resources
  • Organization Administrator: Admin whose access is limited to explicitly granted orgs

Considerations:​

  • You will only see devices from Organizations that you have access to in the Enterprise Portal.

Devices Tab In the Devices tab of the Enterprise Portal, click Actions to open a menu to manage your devices.​

To get to the Devices tab:

  1. Log in to your Enterprise Portal.
  2. Click the Devices tab.
  3. An aggregate list of all your devices will be displayed. You can search for a specific device or IP address in the Search bar at the top of the page.
  4. You can also click the Filter dropdown menu for additional filtering options like by Organization, Status (Active, Inactive), or Device OS (Windows, Mac, Linux, iOS).
  5. Once you’ve selected which filter you want, click Apply.
  6. You can also sort your devices by using the columns at the top of the page; Status, Device Name, MFA, OS Version, IP Address, Organization and Policy Success.

Actions for Devices​

note

Depending on the state of the device, certain actions might not be available. For example, already locked devices can’t be locked again.

To apply actions to a device:​

  1. In your Enterprise Portal, click the Devices tab.
  2. An aggregate list of all your devices will be displayed. Use the filters to quickly find the devices that need to be addressed, then click Actions and select an option.
  3. Once your selection is made, you will be prompted to Confirm or Cancel.

The following actions are available to help resolve issues quickly:

  • Launch Remote Assist - In order to remote assist into a device, you need to have remote assist turned on for the organization, and the remote assist agent installed on the device. Then you can perform attended, and prompted assist. See Get Started: Remote Assist to learn more.
  • Launch Background Tools - Resolve device issues without screen sharing or interrupting end users, see Get Started: Background Tools and Remote File Manager to learn more.
  • Run Command - Allows you to run an ad hoc command on the device. See Run an Ad Hoc Command on Devices in the Enterprise Portal to learn more.
  • Manage User Binding - Bind or unbind users to devices from here, see Bind Users to Devices to learn more.
  • View Insights - Takes you to Directory Insights for the device.
  • Lock Device - This remotely locks the screen for the device. The user can unlock the device by logging back in.
  • Restart Device - This restarts the device. Warning: Any unsaved progress will be lost.
  • Shut Down - This shuts down the device. Warning: Any unsaved progress will be lost.
  • (iOS only) - Delete Device Passcode - This unlocks the device for the end user, allowing anyone to access the device without entering the passcode on the lock screen.
  • (iOS only) - Delete Screen Time Passcode - This clears the passcode on the device's Screen Time settings to allow users to configure them.
  1. You can also see what Users, Device Groups and Policies are bound to each device by clicking on the expandable row dropdown arrow next to each Device’s Status.

Exporting Devices​

To export the Devices list:

  1. In your Enterprise Portal, click the Devices tab.
  2. In the top right corner, click Export > CSV. You have the option to save as a CSV or JSON file.
  3. This downloads a copy locally to your device.

Viewing Device Details​

To view details about a device:

  1. In your Enterprise Portal, click the Devices tab.
  2. In the list of users, click on the Device Name for which you want to view details for.
  3. This will bring you to the Admin Portal of the org that the device is associated with.
  4. From here, there are a variety of device management actions you can take. See Get Started: Devices to learn more.

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