Integrate with OpsGenie

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials.

Read this article to learn how to configure the OpsGenie integration.

Prerequisites

• A JumpCloud administrator account
• JumpCloud SSO Package or higher or SSO à la carte option
• An administrator or owner account in OpsGenie

Important Considerations

• SP-initiated SSO only works for users who already have OpsGenie accounts prior to attempting SSO

Creating a new JumpCloud Application Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Click + Add New Application.
4. Type the name of the application in the Search field and select it.
5. Click Next.
6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.

7. Optionally, expand Advanced Settings to specify a value for the SSO IdP URL. If no value is entered, it will default to https://sso.jumpcloud.com/saml2/<applicationname>.

8. Click Save Application.
9. If successful, click:
   • Configure Application and go to the next section
   • Close to configure your new application at a later time

Configuring the SSO Integration

To configure OpsGenie 1

1. Log in to OpsGenie as an administrator or owner.
2. Select Settings in the sidenav (the gears icon).
3. Select the Single Sign-on tab.
4. Check the box next to Enabled.
5. Select SAML from the list of identity providers.
6. Check the box next to Provision new users on the first login automatically if you want to enable JIT user provisioning.
7. Copy the SAML 2.0 Service URL.
8. Leave the OpsGenie configuration page open.

To configure JumpCloud

1. Create a new application or select it from the Configured Applications list.
2. Select the SSO tab.
3. In the ACS URL field, paste the SAML 2.0 Service URL you copied from the OpsGenie configuration page (ex: https://app.opsgenie.com/auth/saml?id=081bad71-b5c4-481f-847f-3b048824ed19)
4. In the field terminating the IdP URL, either leave the default value or enter a plaintext string unique to this connector.
5. Select save.

Download the certificate

1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
2. Select the SSO tab and click IDP Certificate Valid > Download certificate.

To configure OpsGenie 2

1. Back in OpsGenie, in the SAML 2.0 Endpoint field, enter the same IdP URL that you set in the JumpCloud console (if you did not modify the termination of this URL, then enter the default URL: https://sso.jumpcloud.com/saml2/opsgenie).
2. (Optional) If you would like users to be sent back to the JumpCloud User Portal when they log out of OpsGenie, enter the following in the SLO Endpoint field: https://console.jumpcloud.com/userconsole/.
3. In the X.509 Certificate field, copy and paste the certificate downloaded in the previous section.
4. Select Save Changes.

Using JIT Provisioning

Additional attributes are required to use JIT provisioning. JIT required attributes are prepopulated and are on by default to enable JIT provisioning. You can’t edit the JIT required service provider attributes. You can customize the JumpCloud attribute name and the constant value for JIT required attributes. Toggle off the attributes to opt out of sending the attributes in the SAML assertion

To complete the provisioning process

1. Authorize a user’s access to the application in JumpCloud.  
2. Have the user log in to the application using SSO. The SAML assertion passes from JumpCloud to the service provider, and gives the service provider the information it needs to create the user account.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
4. Select the check box next to the group of users you want to give access.
5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO user authentication workflow(s)

IdP-initiated user workflow

• Access the JumpCloud User Console
• Go to Applications and click an application tile to launch it
• JumpCloud asserts the user's identity to the SP and is authenticated without the user having to log in to the application

SP-initiated user workflow

• Go to the SP application login - generally, there is either a special link or an adaptive username field that detects the user is authenticated through SSO

• Login redirects the user to JumpCloud where the user enters their JumpCloud credentials
• After the user is logged in successfully, they are redirected back to the SP and automatically logged in

Removing the SSO Integration

To deactivate the SSO Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Select the SSO tab.
5. Scroll to the bottom of the configuration.
6. Click Deactivate SSO. 
7. Click save. 
8. If successful, you will receive a confirmation message.

To delete the application

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to delete.
4. Check the box next to the application to select it.
5. Click Delete.
6. Enter the number of the applications you are deleting
7. Click Delete Application.
8. If successful, you will see an application deletion confirmation notification.