Integrate with GoToAssist

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials.

Read this article to learn how to integrate with GoToAssist. 

Prerequisites

• An GoToAssist administrator account.
• Your GoToAssist domain name.
• A JumpCloud administrator account.

Creating a new JumpCloud Application Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Click + Add New Application.
4. Type the name of the application in the Search field and select it.
5. Click Next.
6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.
7. If this is a Bookmark application, enter its URL in the Bookmark URL field.
8. Click Save Application.
9. If successful, click:
   • Configure Application and go to the next section.
   • Close to configure your new connector at a later time.

Configuring the SSO Integration

To configure JumpCloud

1. Create a new application or select it from the Configured Applications list.
2. Select the SSO tab.
3. Replace any instances of YOURDOMAIN with your GoToAssist domain name and add any desired attributes.
4. Click save.

To download the certificate

1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
2. Select the SSO tab and click IDP Certificate Valid > Download certificate.

To configure GoToAssist

1. Log into the Organization Center.
2. Navigate to the Identity provider tab and enter the following:
   • Select Manual from the dropdown menu.
   • For the Sign-in page url, copy and paste the JumpCloud IDP URL.
   • Sign-in binding, select REDIRECT.
   • The Sign-out page url is optional. The Logout URL can be set to https://console.jumpcloud.com/userconsole which will take users back to the JumpCloud User Portal when they log out.
   • Sign-out binding, select POST.
   • For the Identity Provider Entity ID, enter the JumpCloud IdP Entity ID.
   • For the Verification certificate, copy and paste the contents of the certificate.pem file downloaded in the previous section.
3. Click Save.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
3. Select the User Groups tab. If you need to create a new group of users, see Get Started: Groups.
4. Select the check box next to the group of users you want to give access.
5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO authentication workflow(s)

IdP Initiated

• Access the JumpCloud User Console.
• Select the Service Provider icon.
• This should automatically launch and login to the application.

SP Initiated

• Navigate to your Service Provider application URL.
• You will be redirected to log in to the JumpCloud User Portal.
• The browser will be redirected back to the application and be automatically logged in.

Removing the SSO Integration

To deactivate the SSO Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Select the SSO tab.
5. Scroll to the bottom of the configuration.
6. Click Deactivate SSO. 
7. Click save. 
8. If successful, you will receive a confirmation message.

To delete the application

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to delete and click to open its details panel.
4. Check the box for the application.
5. Click Delete.
6. Enter the number of the applications you are deleting
7. Click Delete Application.
8. If successful, you will see an application deletion confirmation notification.