Integrate with GoToAssist

Use JumpCloud SAML Single Sign On (SSO) to give your users convenient but secure access to all their web applications with a single set of credentials.

Read this article to learn how to integrate with GoToAssist. 

Prerequisites

• A JumpCloud administrator account
• JumpCloud SSO Package or higher or SSO à la carte option
• An GoToAssist administrator account
• Your GoToAssist domain name

Creating a new JumpCloud Application Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Click + Add New Application.
4. Type the name of the application in the Search field and select it.
5. Click Next.
6. In the Display Label, type your name for the application. Optionally, you can enter a Description, adjust the User Portal Image and choose to hide or Show in User Portal.
7. Optionally, expand Advanced Settings to specify a value for the SSO IdP URL. If no value is entered, it will default to https://sso.jumpcloud.com/saml2/<applicationname>.

8. Click Save Application.
9. If successful, click:
   • Configure Application and go to the next section
   • Close to configure your new application at a later time

Configuring the SSO Integration

To configure JumpCloud

1. Create a new application or select it from the Configured Applications list.
2. Select the SSO tab.
3. Replace any instances of YOURDOMAIN with your GoToAssist domain name and add any desired attributes.
4. Click save.

Download the certificate

1. Find your application in the Configured Applications list and click anywhere in the row to reopen its configuration window.
2. Select the SSO tab and click IDP Certificate Valid > Download certificate.

To configure GoToAssist

1. Log into the Organization Center.
2. Navigate to the Identity provider tab and enter the following:
   • Select Manual from the dropdown menu
   • Sign-in page url - copy and paste the JumpCloud IDP URL
   • Sign-in binding - select REDIRECT
   • Sign-out page url - enter https://console.jumpcloud.com/userconsole (this will take users back to the JumpCloud User Portal when they log out)
   • Sign-out binding - select POST
   • Identity Provider Entity ID - copy and paste the JumpCloud IdP Entity ID
   • Verification certificate - copy and paste the contents of the certificate downloaded in the previous section
3. Click Save.

Authorizing User SSO Access

Users are implicitly denied access to applications. After you connect an application to JumpCloud, you need to authorize user access to that application. You can authorize user access from the Application Configuration panel or from the Groups Configuration panel. 

To authorize user access from the Application Configuration panel

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications, then select the application to which you want to authorize user access.
3. Select the User Groups tab. If you need to create a new group of users, see Get Started: User Groups.
4. Select the check box next to the group of users you want to give access.
5. Click save. 

To learn how to authorize user access from the Groups Configuration panel, see Authorize Users to an SSO Application.

Validating SSO user authentication workflow(s)

IdP-initiated user workflow

• Access the JumpCloud User Console
• Go to Applications and click an application tile to launch it
• JumpCloud asserts the user's identity to the SP and is authenticated without the user having to log in to the application

SP-initiated user workflow

• Go to the SP application login - generally, there is either a special link or an adaptive username field that detects the user is authenticated through SSO

• Login redirects the user to JumpCloud where the user enters their JumpCloud credentials
• After the user is logged in successfully, they are redirected back to the SP and automatically logged in

Removing the SSO Integration

To deactivate the SSO Integration

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to deactivate and click to open its details panel. 
4. Select the SSO tab.
5. Scroll to the bottom of the configuration.
6. Click Deactivate SSO. 
7. Click save. 
8. If successful, you will receive a confirmation message.

To delete the application

1. Log in to the JumpCloud Admin Portal.
2. Go to USER AUTHENTICATION > SSO Applications.
3. Search for the application that you’d like to delete.
4. Check the box next to the application to select it.
5. Click Delete.
6. Enter the number of the applications you are deleting
7. Click Delete Application.
8. If successful, you will see an application deletion confirmation notification.