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Understand Changes to Connect Keys

We have made changes to the format of JumpCloud Connect key that admins and users need to install the JumpCloud Agent on new devices. The new format is longer and now contains information to standardize, secure, and more efficiently connect devices to orgs in JumpCloud. 

The new format has the following properties:

  • Prefixed with jcc_ to allow easy recognition that it is a JumpCloud Connect key
  • Base64-encoded to make it easy to copy and paste
  • Simple JSON-encoded values

Old format example:

64b6ada5c3e6b21addb4f24935d4ececa6610205

New format example:

jcc_eyJwdWJsaWNLaWNrc3RhcnRVcmwiOiJodHRwOi8va2lja3N0YXJ0LWluc2VjdXJlLmp1bXBjbG91ZC5sb2NhbCIsInByaXZhdGVLaWNrc3RhcnRVcmwiOiJodHRwczovL3ByaXZhdGUta2lja3N0YXJ0Lmp1bXBjbG91ZC5sb2NhbCIsImNvbm5lY3RLZXkiOiI1OWUwYzM0MDk1OGU3NDUwZmQ3YjA2ZmFlYmVkNzZhNDllNzM1NTgxIn0g

The new Connect key is located in the same place in the UI. The Connect key is unique to each admin or user.

To find the Connect key in the Admin Portal:

  • Go to DEVICE MANAGEMENT > Devices.
  • From the Devices tab, click + Device.
    • For Mac, click the Mac tab and click Install via Mac Agent.
    • For Windows, click the Windows tab. 

To find the Connect key in the User Portal:

  • Click the Security tab.
  • Under JumpCloud Device Enrollment, click Generate Key.

Existing Connect Keys will remain fully functional and will not require regeneration.

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